Absolutely awful company to deal with. Sending letters constantly to my deceased father in law regarding a charging order on his property. We were due to complete the sale and repay the loan and the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I found Sarah to be very helpful, she gave some great advice which I am looking into to help our situation going forward .
Unternehmen hat geantwortet
Whilst talking to Mary, she was extremely patient and understanding of what I am going. Taking the time to allow me to explain and giving me time to 'gather myself'. Mary gave me important informatio... Mehr ansehen
Unternehmen hat geantwortet
Mr Blore was excellent to work alongside in getting to a result that both parties were happy with. His information and help was clear and precise but delivered in a friendly way. This made getting t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Established in 2009, Ascent Performance Group Ltd is one of the UK’s largest specialist debt recovery law firms. The firm has experience across all major areas of debt recovery, collections, mediation, litigation, field services, enforcement, and mortgage lender services. Our clients consist of many of the UK’s leading players in banking, including both secured and unsecured lenders, together with other global and UK blue-chip companies in the private sector.
Kontaktinformationen
Vereinigtes Königreich
- ascent.co.uk
4,5
Hervorragend
586 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Thank you Claire for all the effort you…
Thank you Claire for all the effort you put in helping my situation. Very professional and was very understanding , went the extra mile to sort out my situation very much appreciated.
13. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi, Thank you so much for your review. We're so glad that you had positive experience and that Claire was able to help you during your call. We'll pass your kind words on to her.
Kindest Regards,
Hannah
Customer Experience Team
Excellent service
Had a stressful letter received in post, was very worried until I spoke with Ashley green .
He was excellent at coming to a arrangement that suited me and put my mind at ease.
The human side of been able to have a confidential and understanding phone call and been able to speak to a confident and reasssuring ear to resolve a issue was 1st class and I appreciate the way he went about his job.
Professional service.
Thank you
18. November 2024
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi, Thank you so much for taking the time to leave a review. We're so glad that Ashley was able to reassure you and provide you with a solution that was suitable for you. We'll make sure that kind words are passed over to Ashley.
Kindest Regards,
Hannah
Customer Experience Team
I spoke with Claire at Ascent and she…
I spoke with Claire at Ascent and she was very helpful and understandable. She really took her time to listen to my problem and direct me to the right department. Thank you very much for your patience and keep on your good work.
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi, Thank you so much for your kind words and your lovely review! I'm so glad that you found our Agent to be patient and helpful. We'll make sure Claire is aware of your feedback.
Kindest Regards,
Hannah
Customer Experience Team
Claire was very understanding about my…
Claire was very understanding about my finances and found a solution that is working towards resolving my arrears, Claire helped ease my anxiety about my situation and was very caring and kind.
11. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi, Thank you so much for taking the time to share your review. We're so glad that you had such a positive experience and will ensure that your lovely comments are passed on to Claire.
Kindest Regards,
Hannah
Customer Experience Team
Wonderful service
Wonderful service. Robert Mcgivern was so helpful and reassuring. He had a very kind and calming manner and has talked me through my finances. There was no judgment just encouragement and supportive discussion and signposting. Thank you Rob for being such a nice gentleman in my most stressful time
8. November 2024
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi. Thank you so much for taking the time to give us such a lovely review! We're glad that you found you discussion with Robert to be beneficial and happy to see that you felt supported throughout. We'll be sure to let Robert know your lovely comments.
Kindest Regards,
Hannah
Customer Experience Team
I spoke with Claire
I spoke with Claire, although very professional she made me feel at ease in what is a stressful time. She understood my needs and i felt very relaxed talking to her.
It's not always easy talking about your issues. I can thoroughly recommend this company.
25. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi, Thank you so much for your review, we really appreciate it! We do appreciate that this can be a stressful time and I'm glad that Claire was not only professional but also put you at ease. We will make sure your lovely comments are passed on to her.
Kindest Regards,
Hannah
Customer Experience Team
Being in this position is incredibly…
Being in this position is incredibly stressful, so being able to deal with kind, compassionate and helpful people makes the experience much less awful. The team member was able to provide a solution swiftly and kept me updated on progress throughout all the steps.
1. November 2024
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi, Thank you so much for your kind words and for leaving us such a lovely review. I'm so happy that you found our Agents to be kind and compassionate and they were able to help find a solution that was suitable for you.
Kindest Regards,
Hannah
Customer Experience Team
Harry was .Very Helpful explained…
Harry was .Very Helpful explained everthing very clearly
29. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi, Thank you for taking the time to leave us a review. I'm glad you had a positive experience and will ensure that Harry is made aware of your kind words.
Kindest Regards,
Hannah
The relationship with the employer…
The relationship with the employer wants well and nice explanation of my situation and advise.
3. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to the team. Kind regards, Stephanie Nunn, Customer Experience Team.
Shout out to Ola
Just wanted to acknowledge Ola. He was very professional while also being a human being too. He listened and understood my situation and advised me how best to fix it. He has helped me to figure out a difficult situation and I’m grateful to him for his patience and understanding. Wish you all the best mate. Take care.
25. September 2024
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi Pip. We’re pleased to learn that Ola was such a great help and professional when you contacted Ascent and that he was patient and understanding of your situation. We will make sure these kind comments are passed on. Kind regards Stephanie Nunn Customer Experience Team.
Very kind and considerate operative…
Very kind and considerate operative from Ascent made me feel at ease and asked questions In my lanquage, everything very went very smoothly.
9. September 2024
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi Anthony, we’re very thankful that you have taken the time to make us aware of your experience and pleased to hear that the team made you feel at ease and were helpful. Kindest Regards, Stephanie Nunn, Customer Experience Team.
Hamzah was very helpful and understood…
Hamzah was very helpful and understood my situation and listen to my problems. He was very understanding and put my mind at ease which was a huge relief by speaking to NatWest with the best solution was able to Get me a a break on payment, which was fantastic, thanks Hamzah
5. September 2024
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi, we’re pleased to learn that Hamzah was really helpful and did everything he should to understand your situation. It's really great to know that he was able put you at ease and find the best solution. We will make sure these kind comments are passed on. Kind regards, Stephanie Nunn, Customer Experience Team.
Andrea is Ascent Homes Star
Without Andrea's help we could not have reserved and completed our purchase within 28 days!!! Andrea has so much experience and was so thorough in all aspects of the sale. I would recommend Ascent Homes because of Andrea's 100 per cent commitment to her customers.
1. September 2024
Bewertung ohne vorherige Einladung
Angel called me on Friday and she was…
Angel called me on Friday and she was very lovely. She explained the legal process well and made sure I am OK throughout the call. Because of her, I am no longer stressed. Thank you so much my dear.
16. August 2024
Bewertung ohne vorherige Einladung
Antwort von Ascent
We’re pleased to learn that Angel was such a great help when reviewing your case and continued to make sure that you were okay throughout the call. We will make sure these kind comments are passed on. Kind regards, Stephanie Nunn, Customer Experience Team.
no service
long holds left my number for a call back
no answer
9. August 2024
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi, I'm so sorry you've experienced difficulty getting in touch with us. I'd very much like to look into this further you.
If you could kindly email your contact details to complaints@ascent.co.uk we'll complete an investigation into this.
Kindest Regards,
Hannah
Customer Experience Team
Outstanding Claire!
I spoke to Claire a good few months ago. She's lovely and made me feel at ease. It was a pleasant surprise when she picked up the phone again on my recent enquiry. She pointed out she remembered speaking to me, then I said "is that Claire!!?" She definitely deserves a Blue Peter badge!!
Jenxx
31. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi Jen. We’re pleased that Claire made you feel at ease and was such a great help with your account. We will make sure these kind comments are passed on to her. Kind regards, Stephanie Nunn, Customer Experience Team.
I spoke with Claire on numerous…
I spoke with Claire on numerous occasions and she has been brilliant
She was very helpful and dealt with me with me professionally and with empathy, especially in my situation. Unfortunately I can’t say that about many of her colleagues who just didn’t seem interested
Claire is a credit to your team and I have nothing but praise for her
31. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Ascent
It's really lovely to hear this positive feedback for Claire at her being professional and empathetic. Thank you for taking the time to get in touch and to let us know. I will make sure that these are passed on. I note that you haven't had the same experience with other members of the team. I'm really sorry to hear that. If you wish to discuss this further, or if we can help in anyway regarding this, please don't hesitate to contact me at complaints@ascent.co.uk. Kind regards, Stephanie Nunn, Customer Experience Team
Natalie Yandle
Natalie put me at my ease and treated me with respect and compassion whilst collating the information she required. Totally professional, I felt completely comfortable with her approach.
8. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Ascent
We’re really pleased to learn that Natalie was able to put you at ease and treated you with respect and compassion whilst managing your account. I will make sure these kind comments are passed on to her. Kind regards Stephanie Nunn, Customer Experience Team.
Great Service from Claire McCusker of Ascent. …
Great communication and excellent customer service from Claire. Everything was explained clearly and she was very patient and understanding. I was very worried and she guided me for a solution to my problems. 5 stars for Claire. Thank You Ascent.
8. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi Habib, thank you for taking the time to review your experience with Claire and Ascent. I am pleased to see that you have received 5* service from her. I can assure you that your kind comments will be passed on to Claire. It's lovely to hear that she was understanding and patient at a time when you were feeling worried. Kind regards, Stephanie Nunn, Customer Experience Team.
Thank you to Holly Jackson
Thank you to Holly Jackson. Really appreciate you help during this process. She remained very professional, helpful with great customer service! Kept me in the loop the whole way along via email. Brilliant customer service thank you 😊
28. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Ascent
Hi Lisa, thank you for leaving your kind comments for Holly and the service you received. It's great to learn how professional and helpful she was. I will make sure I pass these onto her. Kind regards, Stephanie Nunn, Customer Experience Team.
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