Advantis Bewertungen 

The customer service representative, Lucas, that took my call was brilliant. Right from the start he spoke to me calmly. I felt listened to and reassured. He was non judgmental of my situation. He came up with a proactive way, with me , so that I came away from the call, knowing the steps that I needed to take to resolve my situation. He also gave me an additional thirty day breathing space . Brilliant service.

It was a very easy chat and straight to the point. Sophie was considering and helpful. I am happy with the outcome.

Emily was very helpful and supportive.

I spoke to Sophia she was super helpful and made the process super easy!

I have spoken to Liam today and honestly he was the best person to sort all my problems out! I am so proud that theres still good people left out here. Really appreciate every bit. I am so happy.

I received an un expected historic tax demand which was passed on to Advantis to recover .
I felt overwhelmed and desperately depressed as I have been suffering with mental health issues and didn’t know what to do .
The agent I spoke with ( her name was Emily ) was excellent and very kind , thoughtful and empathetic . She listened to me without judgement and helped me tremendously.

Emily , you are a bright star and a lovely lady and I will always be grateful for your assistance . A true credit to the company .

My advice to others in the same situation would be to call this company. They are genuine and supportive and have a plethora of knowledge and aids to help clients

Sophie was very helpful in sorting out an arrangement for me

Sofia, was very helpful and did her best in trying to resolve the issue. However, it wasn't an easy problem to resolve as it required additional information which was not available.

My plan was all sorted by Oliver on chat

Akim was a gentleman listened to me and really understood and helped me.A real gentleman and a star

Currently on hold to these guys, dragging their feet about returning my refund. I call them multiple times every week since I was supposed to receive this and still not gotten it returned. When I was initially making these payments for legal aid I was paying monthly as a direct debit. Back then they were named Marston holdings, they changed their name and therefore banking information too and my direct debt bounced through no fault of my own. Because of this they said I wasn’t entitled to the full legal aid subsidy as had to pay the full amount. After days of back and forth they did honour the original agreement but not until I complained about their practices and escalated it through the company. My point is that if you owe them money within the week they will make sure it’s paid or give you HEAVY penalties but when they owe you the best part of 3k they’ll drag their feet and say it’s gone to the finance people who don’t have a phone number and not reachable apart from through email within their company. Staff are lovely, can’t fault them as they really do seem to be chasing it however it’s the practices of the company that are diabolical.

Sophia was helpful. It is genuinely valuable to be able to chat with a human trying to understand your issues and willing to help. Even though the initial questions are always annoying (you fill in the form and then you have to give your details again), but when it got to sorting out the issue, I could feel that the manager on the other end was trying to help and find the right solution.

I'm autistic and was very stressed about contacting them but I spoke to Sophia through their webchat who was very friendly and understanding of my situation

Sophia on the webchat was very helpful, and understanding of my situation.

The person I spoke was very polite respectful and understnding with me and patient with me this is why I'm giving a 5 star rating

Charlie was so helpful, thank you!

Spoke to Robert today very understanding and sympathetic of my situation and even sent some mental health information honestly a credit to the team went above any beyond deserves a pay rise

Ellie the rep was professional helpful and understanding

Hamdiya was very helpful on the web chat today and was very helpful with my situation, 5 star.

Just had an online chat with Sophia, she was brilliant, friendly and understood the issues. Got things sorted out quickly. Unfortunately the systems at Advantis are not great because you cant have multiple reference accounts with one online account / email address. Needs fixing.