Adorebeauty Bewertungen 

Awful Customer Service

I placed an order with Adore Beauty a couple of weeks ago and wanted to cancel my order due to a change of mind. It was late at night so I tried their live chat option which is basically a bot (so pointless) and texted them only to receive another automated response.

The next morning, I started calling their customer service number from 9am and could only get in touch with someone at 3pm by which they said the order had already been shipped out by Aus Post. This is after telling them I tried to get in touch with them numerous times. The customer service rep was apologetic and reassured me that I won't have to pay for the return shipping fee when I submit my refund request only for there to be no option to do so when I issued my refund. Not only did I waste a lot of my time for a simple refund but also additional dollars that I was trying to save in the first place.

This is not on that customer service rep but the entire team - I won't be shopping with them again and neither should you.

Trying to source a particular item for Christmas as a gift.
Company declined my order - NOT MY BANK - for unusual activity or not aligning with their policies.

This was a first time order. Never used the company before. Chose not to join their club as I didn’t think I would use them regularly.

The order was confirmed by them and payment processed, only to receive an email hours later that they were declining my order and the pending funds on my account should be released back to me within 7 days.

I could reply to their email if I thought this was wrong, which I did, but that resulted in a customer service ticket which would be actioned in 1-2 business days, which would then result in the order, if it was reinstated, to not arrive before Christmas. (Express postage was not an option for this item as it was flammable - a perfume.)

I have now found the item elsewhere and purchased with no issues and will receive in time for Christmas.

Horrible experience for a first time customer. As a mother of two teenage girls, I will be telling them NOT to use this company, and sharing this with their friends as well.

Happy to provide screenshots/proof of the emails I received including the one declining my order and the response advising of service ticket and up to 2 day turnaround for a tesponse

I have had only positive experiences with Adore Beauty and any time I deviate from my go to, I always ended up back here.
The customer service is always prompt and rectified any issue I had almost instantly.
Not always the best prices but their customer care, for me, is worth paying a little more on select items.
Plus, they always include great free promotions so it always levels out and their delivery times are unmatched! So efficient

This company was good until I had a return and they turned on me told me to pack up all the gifts with purchase and started scamming, telling me things like to cancel my PayPal dispute and that they will take money out of my account to give to another company that refunded me the money, just to say that if I cancel my PayPal claims they will then give me money that they owe back ???? Do they think I’m stupid, this is a very scammy company I would be very careful dealing with. They use any little bit of corrospondance/commucation to trap you into stuff without you even saying for them to do anything, I’ve had to stop dealing with their passive aggressive team as you can tell they are trained in this type of commutation. I spent hundreds with them and they get nasty when a couple a bucks is disputed. They don’t value customers and feels like break consumer laws.

Wonderful customer service and great range of skincare and palettes. Went above and beyond to help us with an order issue (which I made a wrong colour choice on) and they changed it and resolved it super quickly. Jona was the lovely person we had help us, thank you so much!

Amazing customer service as always! Huge shoutout to Mehel for your friendly, prompt and efficient customer service.

Have made many orders. Love the fast shipping and usually receive in 1-2 days. Always can't wait to open for the Tim Tam! Hahaha.

WOW - this was my first time purchasing from Adore Beauty, and I am super impressed! Ordered exactly one week ago and received my package today in Auckland, NZ. I only purchased one item, but they threw in a full-size sample PLUS an individually-wrapped Tim Tam! Thought that was a cute touch ;) As a bonus, I got a great price on the item I ordered, and shipping was free. Thanks so much Adore Beauty - I'll be a repeat customer! :)

A great place to buy beauty products from face creams to makeup and excellent service. Love the tam-tam it's a nice touch thank you

Adore beauty is the best! I’ve ordered off them multiple times and always comes the next day no matter what location I have lived. Their customer service is outstanding. So lovely and quick and actually want to solve your problem. I recommend to anyone and everyone. I had an issue with a package and within minutes they’d sent me a new one and I know it’ll be here asap. Thank you so much to sally who was so eager to solve my problem.

Pathetic experience. Deducted my money and then refused to place the order. Still waiting on a refund. Totally unacceptable and worthy of an ACCC complaint. You need to get your fraud algorithms fixed if you expect to keep operating.

I placed an order with Adore Beauty on May 17th, but after 20 days, I still hadn't received my package. I contacted customer service and then again after 22 days, but I still hadn't received any communication about my order. When I spoke to Emma through the live chat, she was extremely helpful and went above and beyond to investigate the issue. However, I'm still frustrated with the situation as I was informed that NZ Post could deliver the package, but it would take an additional 6-7 days, bringing the shipping time to a total of 28-29 days.

It's disappointing to see that shipping delay issues are a common problem for customers in New Zealand, and Adore Beauty should consider using a different provider to lessen the burden of shipping delays on customers. Despite being offered a refund, I don't think I'll be ordering from Adore Beauty again due to the shipping issues.

I can't praise AB customer support enough for sorting out my order placed just before Mothers' Day! So helpful and patient, it's pretty understandable how tricky post services can get especially leading up to public holidays and special occasion days and local NZ shipping has been slow lately.

Just wanna say I've been enjoying your quick delivery (<9 days, which is pretty impressive for Australian-dispatched orders), offers, samples, promo items, so happy to have so many brands and products to choose from!!

Customer support and dispatch team, bless your hearts, keep up the amazing work AB Team xx

Slower than snail. After almost 10 days, no delivery or update on the Auspost. Never, ever going to order again!

Late delivery, but they did refund and i got product aswell.

Order arrived promptly to my NZ address - one item I’d ordered was incorrect so I contacted customer service & received a prompt reply & correct item sent immediately via express courier. Sometimes mistakes happen & this company was quick to sort it out & rectify. Would certainly purchase from again.

**edit**
Currently chatting with Adore who really do have great customer service and working towards a resolution. Apparently they are having issues with shipping to NZ and working on it. I really hope they can get it sussed because they are a neat store. I love the blogs & videos & user reviews.

Shipping is atrocious. Just unbelievably bad for no apparent reason.

I frequently order stuff from Aus and it arrives at my rural NZ address promptly (sometimes even faster than locally purchased orders). Every order I've made with Adore bar one has had issues. Currently waiting on two orders (one a replacement for an order that went missing somewhere before landing in NZ) that were sent a week ago and haven't moved after getting their tracking info.

Their customer service is good and reasonably prompt. Website is glitchy but not a huge deal. Samples, product variety, and prices are great. However, actually getting the products you order is kind of the most important part of online shopping. Do not recommend unless you don't mind several weeks of waiting for your order with no guarantee you'll ever receive it.

Jessica has gone beyond and above as I am the highest level 3 member. She is super Knowledgeable.

First order went missing , that was resolved eventually however now my second order has not moved in 10 days and passing the blame to freighters. Communication is slooooow and had absolutely no communication regarding shipping delays.
I wanted this product for Easter now I have to wait even long . Cheaper prices are not worth the hassle ultimately.

I placed my last order on Sunday. Usually I would receive my item the very next day and it was like that for a while. But now, 3 days later my item is still undelivered, although I am in CBD Melbourne. So what happened to this company that used to be reliable.
If they have a problem with the courier, they should look for a more reliable one. I can walk to David Jones and get what I want instead of waiting 3 days for delivery.
Disappointing.