Shipping took longer than a week! I couldn't use my Parcel Locker address which was a complete pain because I am not home during the day, then the courier called me to confirm my home address only t... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ordered a package for skin care that I really needed as I ran out of my current products, ordered it on the 12th of August for reference it is now the 25th of August and the parcel is still yet to be... Mehr ansehen
Unternehmen hat geantwortet
I love your products and your fast shipping but I HATE getting friggin tim tams with every order. I think it's unnecessary and uneconomical for you to send a tim tam with every order. I can't even eat... Mehr ansehen
Unternehmen hat geantwortet
Please adore go back to your great online delivery service. Leaving a review here as I get no response from chat or email. Just generic. My last two orders have taken over a month to receive. As t... Mehr ansehen
Unternehmen hat geantwortet
1,9
Mangelhaft
307 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
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Think twice before ordering with AB
I have been a customer with Adore Beauty for years, however after the issues with my last 2 orders I will not be using AB again. Firstly, I returned items via their return system and it took them 2 months, countless emails and resending Australia Post confirmation of receipt and delivery of return to acknowledge receipt of goods and to provide me a refund.
Secondly, my recent order has been waiting fulfilment for over 10 days, a message via the app and via email remain unanswered. Although AB state they will respond in 1-3 business days I am yet to hear back. AB was quick to deduct funds without shipping the goods.
3. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Julian,
Thank you for reaching out and sharing your review.
I am sorry to read about your experience, and I understand how disappointing this situation must have been for you.
I would love to help you reach an outcome you are happy with, as providing exceptional customer service is of utmost importance to us.
Using your username provided, I was unable to locate any recent communications in our system. Please reach out to me directly at service@adorebeauty.com.au with the subject line "Att. to Louise," and I will be happy to assist you soon.
Kindest regards,
Louise
I have used Adore Beauty for years
I have used Adore Beauty for years, great range of products and good prices. I love that you get samples to try. Postage is usually really quick too.
20. September 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Elana,
Thanks so much for taking the time to leave your review.
We are so pleased to hear that you are happy with our products, offers and our delivery!
I hope you have a lovely day!
Kindest,
Jess
Adore Beauty
Great Experience
I have been shopping on Adore Beauty from couple of years now. I am so happy with their prompt delivery and its always delivered mostly with in two days of the order. Also they always send a tim tam and a some or the sample to test. It works for me as I live with in Sydney. Most of the times I end up buying products for a good deal.
Also I had great experience with their customer support always.
Highly recommend this webiste.
10. September 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Nari,
Thanks so much for leaving us your lovely review!
We are so pleased to hear that you are happy with our prompt delivery and customer service as well as our free samples and Tim Tams.
All the best,
Jess
Adore Beauty
Poor customer experience
I myself have been a loyal Adore Beauty customer having achieved level 3 status. My perception of this company has shifted significantly not in a good way!! Placed a huge order mid August during Afterpay sale event to find out that they have put their own address for the receiver (myself) instead of my address. As of today, I am still talking to their CS team to arrange for a redelivery! This is really bad you cannot escalate it, there is no manager to talk to. Phone number always go to the same recording and you have to leave a voicemail.
I’ll definitely reconsider shopping with AB in the future. It’s poor customer experience given that there are quite a handful of online cosmetics businesses that will happily appreciate me as a customer and want to resolve issues like these promptly!
6. September 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi there,
Thank you for leaving us your feedback. We're very sorry that your experience didn't match your expectations.
I have taken a look and can see that my colleague has been in contact with you regarding this and provided further details regarding the status of your delivery.
We look forward to discussing with your further and sorting this out for you.
Kindest,
Jess
Adore Beauty
Adore Customer
I have been purchasing items from Adore for approximately three years. Over that time I have had a good experience. My Adore experience is the following: 1. Good range of products for all price ranges. 2. They have online service available on the weekend. 3. Good Delivery of Products. 4. They have specials on, promotions and sale items. I have bad experiences with the product itself and good experiences with other products. They encourage those reviews of the products because purchasers want to gauge the experience of others.
22. August 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Molo,
Thank you for your taking the time to leave us your lovely feedback. We’re glad to hear you’ve had positive experiences with our product range, online services and promotions as well as delivery.
Customer satisfaction is our top priority, so it’s great to know that our efforts are appreciated.
Kindest,
Jess
Adore Beauty
I’m done with Adorebeauty
I’m done with Adorebeauty, I’m trying to delete my account (this is even hard). My teenager son’s details somehow got mixed in my account (so they say and how does that even happen) but on my end it’s my details. I also did not get the promotion (anything) that they promised, I tried many times to talk with them and find out why I couldn’t put promotional code in but they sent my parcel before rectifying the problem . I received my parcel with no samples , they had a perfume promo that you received a little fragrance set if you ordered perfume but did not receive anything , oh sorry, I did receive a timtam 😝.
Also ladies, be warned when buying Dermalogica precleanse micellar as it looks exactly like Dermalogica Body hydrating cream on their website-I put precleanse micellar in search and the first thing it brought up was the body cream (bottles look very familiar especially when it’s what it gives you in search) and so this is what I added to my cart, believing they had searched for the right item but no🙄so I got the wrong item-my fault for not properly looking but I trusted their search..my bad.
Very very disappointing and I’m finally giving up on them
7. August 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Melanie,
Thank you for sharing your feedback. I’m sorry to hear about the challenges you’ve encountered with your account and promotional offers.
I can see you have been in contact with my colleagues regarding this and it looks like your account is correctly reflecting your details. Upon checking, it also appears my colleague was able to successfully close your account for you.
As for the promo codes, we do have specific terms and requirements to qualify for these codes however, we are always happy to assist if you encounter any problems as we would never want you to miss out on being able to use your code.
I understand that product images can sometimes be similar, which may lead to confusion. To help prevent such issues, we emphasize the importance of reviewing your cart carefully before finalizing your order. This step ensures that you receive the items you intended to purchase.
Thank you again for your feedback, we wish you all the best moving forward.
Kindest,
Jess
Adore Beauty
The jumper that looked like a beautiful…
The jumper that looked like a beautiful knitted jumper was made of material with disgusting painted on look and nothing like the plush one shown in photo. It took forever to arrive. Bought two actually. ……. Nothing like quality shown. Could have sent back but too much money so opted for 20% refund. It’s in the bin now. Never again. 👎
7. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Rose,
Thank you for reaching out and sharing your feedback. We’re sorry to hear about the issue you’ve encountered. However, as a beauty retailer, we exclusively stock beauty-related products and do not carry clothing items such as the one mentioned here.
We also couldn't find any recent orders under the details you provided. To assist you further, could you please double-check the order number and details or provide any additional information related to your purchase? This will help us investigate the matter more thoroughly.
Please feel free to send me an email at service@adorebeauty.com.au with subject line Att. to Jess and I can assist you further with this.
Kindest,
Jessica
Adore Beauty
Awful company, $600 stolen from my account
I was recently scammed $600 by Adore Beauty.
I placed a single order and hit the payment button once. I didn’t refresh the page or attempt to pay multiple times. The system created four orders and charged me four times.
I asked Adore Beauty to keep one order active and process a refund for the 3 unauthorised orders.
1. Instead of saying sorry, I was told by more than one customer service agent that this must have been my mistake.
2. Instead of keeping one order active, Adore Beauty cancelled all of my orders and only processed a refund for three orders. I was told there was nothing they could do to help me and I would need to follow up with my bank.
3. The last agent I spoke to (Chris) discontinued the chat instead of attempting to resolve my concerns.
4. I have now received a notification saying that all four orders have been shipped, which makes no sense.
As a result, I’m $600 out of pocket and won’t receive a refund for a week. I’m still chasing a complete refund and I have no idea if I will receive the order I placed.
I understand that mistakes happen, but the way Adore Beauty has responded to my concerns really reinforces that this company does not care about its customers at all.
29. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hello,
Thank you for reaching out and sharing your review.
I am truly sorry to hear about your experience, and I understand how disappointing this situation must have been for you.
Please be assured that my team has made every effort to assist you within our capabilities while navigating this rare system mishap. I can confirm that all refunds have been processed and should now be reflected in your account. Additionally, I see that you have been in contact with my colleague regarding the shipped orders.
Providing exceptional customer service is of utmost importance to us, and we greatly appreciate your patience and understanding in this matter.
If you have any further questions, please feel free to reach out to me directly at service@adorebeauty.com.au with the subject line "Att. to Jess," and I will be happy to assist you.
Kindest,
Jess
Adore Beauty
I used to love Adore beauty
I used to love Adore beauty. Loved their free samples etc. but after buying from them quite a few times, the samples that they promised to offer never arrived. Or I would get samples that weren’t my choices. Contacted support but they wouldn’t help.
20. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Jaek,
Thanks for taking the time to leave us your review.
I am very sorry to hear you experienced disappointment with our samples.
I would be more than happy to further assist you with this. However, upon checking, I wasn't able to locate any communication or profile with the details provided here on Trust Pilot. If you'd like to send us an email at service@adorebeauty.com.au with subject line Att. to Louise; I can be in contact as soon as possible.
Kindest regards,
Louise
Adore Beauty
Delayed my order after placing twice..bad systems and service
Delayed my order after placing twice. After multiple followups have now asked for my refund. Hopefully it comes through. Reason given for non processing was a syncing error in their order system. Please get your ordering systems upgraded. otherwise you will lose genuine customers. In this day and age a sorry and $5 gift voucher is not going to cut it.
11. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Jhankhana,
Thank you for taking the time to leave us your review.
I am very sorry to see you have had some trouble receiving your order. I was unable to find current communication based on your Trust Pilot username, but I would love to follow this up for you.
Please feel free to email service@adorebeauty.com.au with the subject line Att to Louise; if you would like to continue.
Kindest regards,
Louise
Adore Beauty
Was charged more for a 300 ml Bondi…
Was charged more for a 300 ml Bondi Boost conditioner than the actual company charges for a 500 ml. Unfortunately I just assumed by the price that I was ordering a 500 ml. Rip off!! Won’t be ordering anything from them again.
1. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Rebecca,
Thanks for taking the time to leave us your review.
Our prices reflect the current information provided by the brand, and upon review, we haven't identified any discrepancies between the 300ml and the 500ml size. Brands will occasionally offer discounted items or sales at their discretion which may affect any pricing variations observed.
I hope this clarifies. If you have any further questions or concerns, please feel free to reach out. We're here to assist you.
Kindest,
Jess
Adore Beauty
Fuming! So angry with Adore
Fuming so angry with Adore. I had things on order during the recent sale but mysteriously my PayPal wasn't working so couldn't purchase. I tried to rectify it but nobody got back to me? Now, suddenly my PayPal works but hang on the prices of every item has returned to its presale cost! What a take! I did try to close my account but mysteriously you are shifted to a number to call. Really annoyed here!
21. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Kerry,
Thanks for taking the time to leave us your review.
I am very sorry to hear you experienced some issues with your PayPal at the time of your intended purchase. I am also sorry to hear you haven't yet received a response to your enquiry. Due to our sale, we experienced a large than usual influx of enquiries and are doing our very best to respond to all of our customers as soon as possible.
I would be more than happy to further assist you with this. However, upon checking, I wasn't able to locate any communicate or profile with the details provided here unfortunately. If you'd like to send us an email at service@adorebeauty.com.au with subject line Att. to Jess; I can be in contact as soon as possible.
Kind Regards,
Jess
Adore Beauty
Reviews not working
Reviews not working. So I called Adore Beauty a few days ago to let them know I was unable to post a review on an item. They said it would take up to 48 hrs to fix but on investigation it seems to me that the functionality to leave a review on most/all items are not working, at least for me. The Lancome Hypnose mascara is not at all as AB describes (it barely coast the lashes and certainly doesn't make them look thicker) but I can't. Adore Beauty still haven’t fixed the situation 2 weeks later.
27. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi there,
Thank you for taking the time to leave us your review.
I am so sorry to hear you have experienced some difficulty with our review system. This issue has now been resolved.
Unfortunately, I was unable to locate any profile for you with the details provided however, please feel free to send me an email at service@adorebeauty.com.au with subject line Att. to Jess so that I can personally assist you with this should you still be having any issues.
All the best,
Jessica
Adore Beauty
Product arrived not as described - Maison Balzac Brule oil burner
Bought Maison Balzac Brule Parfum Oil Burner- Pink. Product description includes an Australian Beewax candle. However product arrived without candle as described. Contacted Adorebeauty on the same day of deliver. No response received.
28. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Elva,
Thank you for taking the time to leave us your review.
I am so sorry to hear that your item was not received as expected. I completely understand any disappointment or inconvenience caused.
I can see you have been in communication with my colleague regarding this. We are currently in communication with our brands department who are investigating this with the supplier.
I have sent you an email following up from this if you'd like to check your emails and we can discuss this further.
My sincerest apologies once again for any disappointment caused.
Kind regards,
Jessica
Adore Beauty
I have tried to purchase Estée Lauder…
I have tried to purchase Estée Lauder foundation (normally 186 dollars) it was advertised for 86 dollars . I tried to order and as soon as I selected the colour it went back to 186!
Msg adore beauty and they said they have a glitch , try later , I tried later , few hrs , still not fixed, told them again they did apologise and said I can call the ph no . Tried to ring but can’t get through! This went on for few days and was never fixed . Then after mother’s day they said that it was only selected colours that were or are on special. That is not how it is advertised and I said I should report for false advertising! And to blame the website for it , for days is not good enough ! So I said not to worry I won’t put an order through as it wasn’t the price as advertised. I still have all the proof, fotoes with dates !
Very poor and deceptive ! I won’t recommend the company as I have come across it once before!
27. April 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi there,
Thank you for leaving us your review.
I can see you have been in communication with my colleague regarding this.
As explained by my colleague, when browsing, our system advertises the most discounted price available for that particular product. In your case, this particular product had multiple shade options therefore, prior to selecting the product, the most discounted shade's pricing would indeed be advertised.
However, when you click into the product, land on the product page and select your preferred shade, the correct pricing will then change and reflect for that particular shade prior to adding this to your cart and proceeding to check out.
Adore Beauty never intend to mislead customers or falsely advertise and therefore, I do apologise for any confusion or inconvenience you may have experienced.
Nonetheless, we truly value any and all feedback therefore, I will be sure to pass this along to the relevant department.
Kindest,
Jessica
Adore Beauty
Dubious business practice with subscribe and save - not transparent to customers
Trick customers into "subscribe and save" - not transparent. Debited second amount from my bank account which I did not order. Contacted company and they said they would refund the money back into my account and void the subscribe and save recurring order. Told it would take 10-14 business days to refund back into my account. It is day 14 and still haven't received my refund. Have contacted Adore three times and each time get their "spiel"! I have contacted my bank to start dispute with Adore. I will never order from them again. In my opinion, this is dubious business practice from Adore. Their subscribe and save is not transparent and customers unknowingly subscribe to this. Nowhere on my original order does it say that it will a recurring order every 6 weeks.
Also, appalling customer service. Their email responses say the same thing over and over again and is generic! How about actually giving some customer service and actually take the time to solve this issue. I'm over it!!
30. März 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Kim,
Thank you for leaving us your feedback.
I am very sorry to hear that this has been your experience with us. Our subscribe and save feature has been put in place to offer our customers a hassle-free ordering experience that ensures your favourite products are automatically reordered and delivered to you, all while enjoying exclusive offers and discounts. Nonetheless, I completely understand that this was not an intentional subscription order and for that I do apologise!
I can see that you have been in communication with a few of my colleagues regarding this issue. As per our last correspondence, please do reach out to us if the funds have not settled in the advised time frame.
Once again, I am deeply sorry for any inconvenience or disappointment caused by this. If you would like to discuss this further or if you have any issues you'd like to raise in the future, please do not hesitate to contact me at any time. You can do so by sending an email to service@adorebeauty.com.au with subject line Att. to Jess and I can help you right away.
Kindest,
Jess
Adore Beauty
Twilight delivery is a joke
Edited 18/04
Upgraded to 5 stars. I received a refund of the delivery fee today. Excellent (and fast) customer service. Thank you.
16. April 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi there,
Thank you for leaving us your feedback. I am so sorry to see that your twilight order took a bit longer to reach you.
I have followed this up with you via email with the order number as the subject line if you would like to discuss this further.
Looking forward to speaking with you soon.
Kindest,
Jess
Adore Beauty
Have not not worth buying fromreceived item or response to…
Have not received item or response to my enquiry
16. April 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Doris,
Thank you for leaving us your feedback. I am very sorry to hear you have not received a response to your enquiry. I would love to follow this up for you.
I tried to locate an email using the details in your Trust Pilot username but I was not able to locate any communication from our end. Can you please forward the email to us again with the subject line Att to Jess and I will follow this up for you as soon as possible. Our email is service@adorebeauty.com.au :-)
I look forward to hearing from you.
Kindest regards,
Jess
Adore Beauty
I would give zero stars but it won’t…
I would give zero stars but it won’t let me. I LOVED adore beauty and used to be a vip member but as my last two orders had issues (one missing a product completely) and another the whole order was simply not delivered after paying for twilight shipping (or sent) and I had to continually chase up adore beauty. Now they have blankly cancelled an order out of the blue and claimed I had free promotional items in the order that I had not reached the threshold for - I have no idea how that is possible but to cancel a paid for entire order that was hundreds of dollars via email without consulting me first was the last straw.
15. April 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Mari,
Thank you for leaving us your feedback. I am very sorry to see that your order was caught by our security system.
Adore Beauty is passionate about ensuring our customers can safely and comfortably shop online. We do have a diligent security payment system in place to protect our customers. Adore Beauty has campaign policies that are set in place in regards to gift with purchases and this is why the order was flagged.
I can see that my colleague has been in communication with you regarding this. Please allow 7-10 business days for the funds to reflect back into your account.
Once again, we truly apologise for any inconvenience this has caused you.
If you would like to discuss this or your previous orders further, please email service@adorebeauty.com.au with the subject line Att to Jess, and I will be in contact.
Kindest Regards,
Jess
Adore Beauty
Huge range of items and brands stocked…
Huge range of items and brands stocked which is great because they sell most of the brands I use so I can buy in 1 hit. They always have good sales and the Adore Society benefits are great. Prompt postage and free Tim Tams. The one time I have to contact customer service about a return, the rep was super friendly and helpful, didn't have to wait days for someone to get back to me.
17. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Jodie,
Thank you so much for taking the time to leave us your lovely review. We really appreciate it.
We are so happy to hear you are pleased with our products, promotions and delivery times. We also love to hear that you have experienced such a positive interaction with our customer service team. This is always a priority for us here at AB!
All the best :-)
Kindest regards,
Jessica
Adore Beauty
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