Shipping took longer than a week! I couldn't use my Parcel Locker address which was a complete pain because I am not home during the day, then the courier called me to confirm my home address only t... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ordered a package for skin care that I really needed as I ran out of my current products, ordered it on the 12th of August for reference it is now the 25th of August and the parcel is still yet to be... Mehr ansehen
Unternehmen hat geantwortet
I love your products and your fast shipping but I HATE getting friggin tim tams with every order. I think it's unnecessary and uneconomical for you to send a tim tam with every order. I can't even eat... Mehr ansehen
Unternehmen hat geantwortet
Please adore go back to your great online delivery service. Leaving a review here as I get no response from chat or email. Just generic. My last two orders have taken over a month to receive. As t... Mehr ansehen
Unternehmen hat geantwortet
1,9
Mangelhaft
307 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
terrible customer service
ordered 2 days ago, haven't received a conformation order, a tracking code, and i cant speak to anyone except a robot.. i have no clue when i will get my order or where it is.
17. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Sarah,
Thank you for leaving us your review.
Sorry for the delay and the frustration caused. We are currently experiencing a higher volume of requests due to our recent sale and are working to catch up as quickly as possible. I am unable to locate your order with your name alone — please email your details to service@adorebeauty.com.au, attention Louise, and I'll personally look into it.
Thank you for your patience – we will get this sorted for you as soon as possible.
Kindest Regards,
Louise
Adore Beauty
Do not purchase from this website !!
Do not purchase from this website !!! They sell counterfeit products despite advertising they are an authorized seller ! I received my Skinceuticals Triple Lipid Cream 4 days ago , and the jar is completely different to my older products ordered directly from Skinceuitcals. After further investigation I discovered that the jar they sent me does not comply with regulations , missing its batch number on the bottom which is Skinceuitcal and Industry standards. It also made in France whereas all Skinceutical products are made in USA, and it also has another language on the label which is completely different to the genuine products which are in English only. To make matters worse the jar they sent me doesn’t even match the jar they advertise on their own website! I am in process of reporting them to Skinceuticals. I have images as proof , along with screen shots from Skinceuticals. This cream was over $200 - BEWARE! I have written to Adore Beauty several times , tried calling but their hotline is bogus as nobody ever answers and it goes straight to voicemail and refers you to their website.
9. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Rebecca,
Thank you for leaving us your review. We understand your concerns and take them very seriously.
Please be assured that Adore Beauty is an authorised stockist of SkinCeuticals. All our products are supplied to us directly by the brand or their official distributors, and we are committed to providing only authentic, high-quality skincare.
I would love the opportunity to look into this matter further for you. If you could please reach out to us directly at service@adorebeauty.com.au, attention to Louise, I will personally liaise with our brand team to investigate your concerns immediately.
We are here to help and want to make this right.
Kindest regards,
Louise
Adore Beauty
Waste of time
I placed an order with Adore Beauty. The following day I received an email saying they encountered a slight technical issue, and it appears that the Gift With Purchase from my order is already sold out. They were happy to replace it with a different gift and would that be okay with me?
I could’ve cared less about the gift as it was the item I’d ordered that I really wanted so I responded that I was happy to proceed with my order—I didn’t need the replacement gift.
Next, I received another email saying: “Thanks for the quick response.
No worries! I have successfully removed the out-of-stock gift. Unfortunately, while I was processing your order the ClarinsMen Line Control Eye Balm from your order has also sold out.
As we don’t yet have a restock date from our supplier, I’d like to confirm how you’d like to proceed.”
What a waste of time. Delete app.
Update! A month after cancelling my order, I received an email saying that my order was on the way! I replied to customer service to find out what was going on in case I’d been charged for it. This is the response:
Thanks so much for reaching out, I'm really sorry for the confusion.
Due to a system error, some customers were mistakenly sent a shipping confirmation email for orders that had already been delivered or were previously cancelled.
Your order was part of this error, and I sincerely apologise for the mix-up.
Kind regards,
Jada
Customer Experience Team Leader
1. April 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Alistair,
Thank you for sharing your experience.
We completely understand how disappointing and frustrating this must have been. When we initially reached out about the gift with purchase, our aim was to avoid any inconvenience and make sure you still received your main item. We are truly sorry that despite this, the product you ordered also became unavailable.
We can see where we went wrong in our communication and inventory processes, and we are reviewing what happened so we can implement improvements and avoid situations like this in the future.
Thank you for your patience and for taking the time to let us know. We really do appreciate it.
Kindest regards,
Louise
Adore Beauty
Strict gift voucher rules
Adore beauty only allow one gift voucher to be used at a time. I was gifted two seperate $20 vouchers. But due to their rules I'm unable to use them together, which would mean I'd have to split the order in two, have two seperate deliveries sent to me and purchase more products that I don't actually want (to meet the minimum requirements for each delivery). Which makes no sense. It seems like a complete waste of resources and time on both sides. Poor customer experience.
14. März 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Jade,
Thank you for your feedback.
Our check out process currently allows for only gift card to be used per order. These guidelines are in place for various reasons, but we always aim to improve the experience for our customers and will take this into consideration.
Please don’t hesitate to reach out to us directly, and we’d be happy to assist you in finding the best solution.
We appreciate your understanding!
Kindest,
Jess
Adore Beauty
Amazing until you have a problem with…
Update when Adore beauty replied I still hadn’t been sent an email about the status of my return lodged. Now three weeks with no outcome.
Just make sure you know exactly what you buy is perfect
Amazing until you have a problem with the products.
If you know exactly what you want and know the colour etc amazing
If your need to exchange anything absolutely excruciating process beware
7. März 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Samantha,
Thank you for your feedback.
We always aim to provide a smooth and enjoyable shopping experience including our return process, and we regret that things didn’t go as expected for you this time.
We appreciate your comments and will take them into consideration.
If you have any difficulty submitting a return in the future, please feel free to contact me directly at service@adorebeauty.com.au with subject line Att. to Jess and I'd be happy to guide you through this.
Kindest,
Jess
Adore Beauty
Poor customer service
I purchased a Kerastase shampoo/conditioner bundle under the impression it was full size bottles based on the price point and pictures (didn’t think to read the tiny product info, have learnt my lesson now!) To my disappointment my order arrived and they were minis. I asked to return and refund and was told I’d need to pay for shipping, because apparently according to them I had “changed my mind”.. the lady I spoke to was so defensive and un-apologetic..really poor customer service. I won’t shop here again.
24. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Remy,
Thank you for sharing your feedback with us. We are sorry to hear that your experience didn't meet your expectations. We understand how frustrating it can be when a product does not match what you anticipated, and we appreciate you bringing this to our attention. We also apologise for any frustration you experienced while interacting with our team.
We will be sure to review your comments to ensure we are improving both our product descriptions and customer service approach.
If you would like to discuss this further, please feel free to contact us directly with the subject line "Attn: Louise" and I’ll be with you soon to help resolve this. Your experience matters to us, and we’d love to try and make things right if you would be open to giving us another chance.
Kindest regards,
Louise
Adore Beauty
Excellent
Not sure why there are so many negative reviews but I’ve always had a great experience! Items always delivered quickly and extra little goodies! Will keep buying from you guys
20. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Amy,
Thank you so much for the positive feedback! We are so glad to hear that your experience was a good one. We always aim to exceed expectations, and knowing that we were able to do that for you means a lot to us.
If you ever need anything else or have suggestions on how we can continue to improve, we would love to hear from you.
Take care,
Louise
Adore Beauty
Would recommend Adore…
I have been using Adore Beauty for a few years now. Always found them great. I buy my hair and skin products with them. Items packaged well and arrive in a couple of days. Just did an order for $200 worth of hair products and paid $70 with offers and complimentary gift cards.
23. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Annette,
Thank you for the wonderful review! We are so happy to hear that you enjoyed your experience with us.
We truly appreciate your trust in us, and we can not wait to welcome you back soon. If there's anything we can do to make your next experience even better, don't hesitate to let us know!
Kindest regards,
Louise
Adore Beauty
Absolutely fantastic company to deal…
Absolutely fantastic company to deal with
Extremely fast shipping, Express
Great prices
And a lovely surprise gift x 3
T2 Wakey Wakey Tea
Tim Tam
And a Retinol CICA Repair Ampoule Sachet
Can't ask for more than that
Shame I can't attach a photo
23. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Nic,
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to the team, and it motivates us to keep delivering the best service possible.
We are grateful for your support and look forward to serving you again soon!
Kindest regards,
Louise
Adore Beauty
Shame on adore beauty.
I am absolutely furious with my experience at Adore Beauty. I placed a significant order worth over $1500, which included high-end makeup and perfume that was meant to be a special Christmas gift. When my order arrived, a huge chunk of it was missing—$1500 worth of products, to be exact. I immediately contacted customer service, hoping for a resolution, only to be met with complete indifference. They essentially brushed me off and told me I needed to get a police report. Are you kidding me? How is it my responsibility to jump through hoops for something that was clearly an error on their end?
To make matters worse, this isn’t the first time something like this has happened. The packaging was sloppy and clearly not done properly, which only added to the frustration. The way my complaint was handled was not just unprofessional but downright patronizing. I was made to feel like I was the one in the wrong for expecting my order to be complete and properly packaged.
Adore Beauty, you've lost me as a customer for good. It’s hard to trust a company that treats paying customers with such disdain, especially when the error was entirely on your part. I'm sure others will think twice before spending their hard-earned money here after reading this. I won’t be recommending you to anyone anytime soon, and I sincerely hope others avoid making the same mistake.
23. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Samantha,
Thank you for reaching out and sharing your feedback. I am sorry to see you have experienced an issue with your recent order, especially as it was intended to be a special Christmas gift. I completely understand how frustrating this must be, and I want to sincerely apologise for the inconvenience you have encountered.
Please know that we take your concerns seriously. The missing products and poor packaging are certainly not up to the standards we aim to maintain, and I am truly sorry for the frustration this has caused. Furthermore, the handling of your complaint should have been more empathetic and professional, and we regret that you felt dismissed during the process.
We would love to resolve this issue for you. However, I was unable to locate your order details based on your TrustPilot username. If you could kindly email us directly at service@adorebeauty.com.au with your order number and Att to Louise in the subject line, we will prioritize investigating the issue and work to rectify the situation as quickly as possible.
We value your feedback and would like the opportunity to make things right. Thank you for bringing this to our attention, and I look forward to hearing from you soon.
Kindest regards,
Louise
Adore Beauty
They can't change customers' email addresses and have only a chatbot for customer service
After data breaches I needed to change my email address for my account at Adore Beauty. The website doesn't give customers any way to change their email addresses and the only customer service is a chat bot where I was told that Adore Beauty doesn't enable email addresses to be changed so you have to create a new account and wait for the chat bot to transfer any points then delete the original.
This is called a "system limitation" by AB who said the email address "links all of our systems" so they "can't update it at the moment". Considering people often need to change email addresses especially after data breaches Adore Beauty has an extremely outdated and ridiculous system operating. Other companies enable customers to change personal details including email addresses of accounts so what's up with Adore Beauty in this regard?
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Laura,
Thank you for your feedback. We truly appreciate your input and understand your concern about the limitation on updating email addresses.
While we recognise that this feature may seem outdated, it is currently a part of our system’s design. We are constantly working to improve our services, and your suggestion will certainly be taken into consideration for future updates.
In the meantime, if you'd like to use a different email address, you can create a new account with the desired email. Should you need any assistance with this process, please do not hesitate to reach out to us.
We value your feedback and appreciate your understanding as we continue to enhance our services.
Kindest regards,
Louise
Adore Beauty
Only accepts 1 gift card per order
Only accepts 1 gift card per order. I had 3 $20 gift cards and there was nothing they would do to allow me to use in them in 1 transaction, so I have to do 3 seperate purchases to use them, spending more money. No regard for customer experience.
9. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Ally,
Thank you for your feedback. Our policy currently allows only one third-party gift card to be used per order. In this case, we are unable to process multiple gift cards in a single transaction.
If you have any further questions or need assistance with future orders, please feel free to reach out. We’re happy to help!
Kindest,
Jess
Adore Beauty
Terrible communication
Terrible communication! I tried to call the number , no reply, I tried to email , no response, no one could fix my issue, I will never buy again from this company!
I am returning my items and I don’t care if I have to pay the postage!
6. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Annette,
Thank you for taking the time to leave us your review.
We’re sorry to hear about the challenges you've faced with communication, and we sincerely apologise for any frustration this may have caused.
I can see you have been in communication with my colleague and they have helped you with your enquiry.
If you need to reach out again, feel free to contact me directly at service@adorebeauty.com.au with subject line Att. to Jess and I’ll be happy to assist you personally.
Kindest,
Jess
Adore Beauty
DISCOUNT OFFER MISLEADING AND USELESS.
Offered $20 off first order. Placed an order but Discount code would not work. Apparently only "some" products are eligible. You the customer have to work it out for yourself.
The chat is completely useless so I emailed Adore to say the discount offer was misleading, frustrating and annoying. After about 5 emails they said, "only some products are eligible for discount".
AAARGH.
UPDATE 2nd Dec. Adore Beauty replied and said their Terms &Conditions are clear and easy to understand. Below are 5 lines of over 100 lines of items that a DISCOUNT DOES NOT APPLY. This is from their T&C's on their web page, which is in TINY writing - about 1/2 the size you see here!
"Reviving Mask x 5, Giorgio Armani Crema Nuda Tinted Cream 4.5 50mL, Giorgio Armani Crema Nera Firming Plumping Facial Essence, Giorgio Armani Crema Nuda Tinted Cream 4.5 30mL, Giorgio Armani Crema Nera Supreme Reviving Light Cream 50Ml, Giorgio Armani Crema Nera Supreme Balancing Oil-In-Gel Cleanser, Giorgio Armani Crema Nera Notte Nera Volcanic Mask, Giorgio Armani Crema Nera Extrema Supreme Reviving Cream, Giorgio Armani Crema Nera Extrema Youth Memory Eye Serum 15mL, Giorgio Armani Crema Nera Acqua Reviscentalis 150ml, Giorgio Armani Crema Nuda Tinted Cream 0 30mL, Giorgio Armani Crema Nera Extrema Light Reviving Eye Cream 15g, Giorgio Armani Crema Nuda Tinted Cream 01 30mL, Giorgio Armani Crema Nuda Tinted Cream 04 30mL, Giorgio Armani Crema Nera Alpha-H Vitamin E Serum with 1%"
18. November 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi there,
Thank you for leaving us your review.
Please note that terms and conditions apply to all discount codes, including eligibility restrictions, which are clearly stated beneath each promotional code and on our promotions page. We value transparency and aim to ensure these details are easily accessible to all customers.
We apologize for any confusion caused and appreciate your understanding. If you need further assistance, feel free to reach out.
Kindest,
Jess
Adore Beauty
Really disappointed with your product
Really disappointed with your product. I placed an order for Kérastase hair products and didn’t receive the complimentary gift pack that was in my cart upon checkout with my order. Upon contacting your customer service the issue was not resolved and I felt the issue was brushed aside. I Will not be purchasing from your store in future, nor will I be promoting it either. 😒I guess I should have looked at the reviews first. More bad than good. Your website seems to have glitches all the time too.
13. November 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Mandy,
Thank you for your feedback regarding the Kerastase gift. We understand that the gift was added to your cart, and we apologize for the confusion.
After reviewing your order, it appears that your order didn’t meet the terms for the promotion, which is why the gift wasn’t included. I can see that this was raised with my colleague and our IT department for further investigation.
If you have any further questions or would like assistance with your order in the future, please feel free to reach out to me directly at service@adorebeauty.com.au with subject line Att. to Jess and I'd be happy to assist you.
Kindest,
Jess
Adore Beauty
Incredibly frustrating chat experience
Incredibly frustrating chat experience. Stop trying to automate your support with AI, and falsely advertise "speak to a human" when your chatbot provides absolutely no option to do so. This is terrible practice.
11. November 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Justin,
Thank you for your feedback. Whilst we completely understand your concern, our chat assistant Abi is designed to assist our customers promptly and efficiently.
Despite this, if need there is always still the option to get through to one of our customer service agents through messaging or by emailing us directly at service@adorebeauty.com.au
Kindest,
Jess
Adore Beauty
This company generated an automatic…
This company generated an automatic order without my wife requesting anything and charged a card without authorization—this is ridiculous.
5. November 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Robson,
Thank you for sharing your feedback, and I’m sorry to hear about the confusion surrounding this order.
Based on your description, it sounds like this could have been part of our Subscribe & Save feature, which automatically reorders and delivers your favourite selected products on a schedule you choose, with the added benefit of exclusive offers and discounts.
Unfortunately, I was unable to locate any account details using the information provided here. However, I’d be more than happy to look into this further for you. If you could please send me an email at service@adorebeauty.com.au with the subject line Att to Jess - I’ll be sure to assist you as quickly as possible.
Kindest,
Jess
Adore Beauty
Unsatisfactory customer service ——…
Unsatisfactory customer service —— Extremely poor resolution of complaint.
Used to be a good since 2018 but now with my recent experience, proved to be otherwise.
Their system allowed me to check out and process payment with the items and gifts. Only to find out that the order got declined. Customer service stated that their system picked up ineligible items that were NOT aligned with their policies. How am I supposed to know that?! Their system allowed me so!
Customer service made me feel it was my fault. The only resolution they have is to re-order. How convenient!
Sadly, this is how they value customer loyalty.
5. November 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi there,
Thank you for taking the time to share your feedback.
I am sorry to see that your order was declined. We have a very diligent payment security system and as this can pick up on many variables and it looks like your details got caught up in this.
Please know that we are always here to assist you, and should you encounter any future issues, I would be more than happy to personally help you resolve them. Please feel free to reach out to me via email at service@adorebeauty.com.au with the subject line Att to Jess and I will be in contact.
Kindest,
Jess
Adore Beauty
Used to be good but now seem to have…
Used to be good but now seem to have payment system issues and poor customer service. Cancelled order for gift card due to "suspicious transaction" and customer service can't provide any useful assistance other than pay again. Of course initial funds remain held so not risking it by trying again and will go to another retailer
17. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Kay,
Thank you for leaving us your review.
I am very sorry to see you have had some trouble with your orders recently.
I have been unable to locate you directly using your Trust Pilot username, but I would love to follow this up further for you, to hopefully avoid future issues.
Please send through an email to service@adorebeauty.com.au with the subject line Att: Louise and I will get back to you with an update as soon as I can.
Hoping to hear from you soon.
Kindest regards,
Louise
Adore Beauty
Refunds on returns take ages
Refunds on returns take ages, been waiting for weeks.
14. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi there,
Thank you for taking the time to leave us your review.
So sorry to see you have had an issue our return process.
I would love to follow this up further for you, but I am unable to locate your information using your Trust Pilot username. Please send through an email to service@adorebeauty.com.au with the subject line Att: Louise and I will get back to you with an update as soon as I can. Please include your order number too.
Looking forward to helping you further.
Kindest regards,
Louise
Adore Beauty
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.