Shipping took longer than a week! I couldn't use my Parcel Locker address which was a complete pain because I am not home during the day, then the courier called me to confirm my home address only t... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ordered a package for skin care that I really needed as I ran out of my current products, ordered it on the 12th of August for reference it is now the 25th of August and the parcel is still yet to be... Mehr ansehen
Unternehmen hat geantwortet
I love your products and your fast shipping but I HATE getting friggin tim tams with every order. I think it's unnecessary and uneconomical for you to send a tim tam with every order. I can't even eat... Mehr ansehen
Unternehmen hat geantwortet
Please adore go back to your great online delivery service. Leaving a review here as I get no response from chat or email. Just generic. My last two orders have taken over a month to receive. As t... Mehr ansehen
Unternehmen hat geantwortet
1,9
Mangelhaft
307 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Never again
Never again! Delivery was due today just received text from courier saying delivery will be in a few days they can’t give a specific day! Who has time to sit around at home waiting for a delivery that may or may not arrive! What a joke! At this stage I’ll be asking paypal for a full refund much easier then dealing with a courier who can’t provide a delivery day!
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Angel,
Thank you for leaving us your review.
I am sorry to hear about your delivery experience. Before you submit a refund request through PayPal, would appreciate the chance to look into this for you - we can organise a refund on our end if needed.
Please email service@adorebeauty.com.au with the subject line “Attn: Louise”, and include your order number. I will start investigating as soon as it comes through.
Looking forward to hearing from you.
Kind regards,
Louise
Adore Beauty
Adore Adore
Legitimate stockist, great customer service & wide product range.
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Mad,
Thank you for leaving us your review. We really appreciate it.
Kind regards,
Louise
Adore Beauty
They now rely on a courier company that is a poor representation of the ADORE Beauty brand, avoid!
I’ve been a regular customer of Adore Beauty and have always appreciated their great product range, competitive prices, and the way they handle the occasional issue with professionalism.
Unfortunately, they’ve recently removed the option for Australia Post delivery (I’m in Sydney metro), and now only use couriers - specifically GoPeople in Sydney.
This week, my delivery required two attempts and was a complete failure. The first driver didn’t ring the bell (I was home all day), claimed they tried to call (they didn’t), and then marked the parcel as going to a collection point which never happened. The driver later said they couldn’t deliver to the nominated chemist.
On the second attempt, I advised via the tracking link that I wouldn’t be home and requested delivery to the collection point they nominated. Instead, they uploaded a photo of the center where the drop off point was and wrote “Unable to locate drop-off point.” Zero attempt to locate the drop off point, I suspect it was so they didn’t have to get out of their car.
Completely useless. After two calls to Adore Beauty Customer Care (first delivery and now the second) who were outstanding and resolved the issue immediately. I said enough attempted deliveries and asked them to process a refund which was prompt.
The problem isn’t Adore Beauty; it’s the courier drivers who clearly don’t care, seem to get paid regardless of successful delivery or not, and repeatedly return packages to the depot for someone else to attempt and cut corners again. Unfortunately this just damages the Adore Beauty brand and one quick look online shows me the amount of noise this 'change' has been generating in the past several weeks.
Sadly, I’m done with Adore Beauty while courier-only delivery remains the policy. I’ll switch to Mecca instead, I’d rather visit a store than waste time on this.
I do hope Adore revert back to Australia Post as a delivery option.
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Chris,
Thank you so much for taking the time to share your detailed feedback. We truly appreciate your ongoing support over the years.
We are really sorry about your recent delivery experience with GoPeople and completely understand your frustration. This is not the level of service we want for our customers, and we are disappointed that this caused such inconvenience after multiple delivery attempts.
We are glad to see that our Customer Care team were able to assist promptly, but we absolutely recognise that should not have been necessary in the first place. Please know that we actively review feedback like yours as we work with our delivery partners to improve reliability and explore options that best support our customers.
We hope to welcome you back in the future.
Kind regards,
Louise
Adore Beauty
Discount Codes NEVER Work
AB regularly email me promotions after I browse the site and pop something in my cart BUT the code NEVER works. Total scam - having to continually contact their customer service re this and ultimately, they give me some crap excuse as to why It's not valid. WELL STOP EMAILING ME THE PROMO THEN. Is it really that hard. Invite me back then tell me I'm not welcome - ridiculous waste of everyone's time. I'm completely over this company
25. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Mel,
Thank you for taking the time to share your experience. I am really sorry to read about the frustration you’ve had with our promo codes, and I completely understand how disappointing that would feel.
Most of our promotions do have brand exclusions, and these are always linked in the terms and conditions via the hyperlink provided with each offer. That said, the codes should be working as intended, and I would really like to personally look into this for you to make sure nothing has gone wrong here.
If you are open to it, please email me directly with the subject line “Att to Louise” and include the most recent promo codes you received so I can investigate this further for you. You can reach me at: service@adorebeauty.com.au, and I will get back to you as soon as possible.
Thank you again for your feedback. I would like the chance to help make this right.
Kind regards,
Louise
Adore Beauty
First time I've had a favourite skincare store! Sells quality skincare products. Really appreciated the gift sample bag. Australian owned
First time I've had a favourite skincare st
21. September 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Nat,
Thank you for leaving us your review.
We really appreciate your support!
Kindest regards,
Louise Adore Beauty
Hard to Return Items and Poor Communication
The range of products is great, but the returns process really lets them down. I accidentally ordered the wrong item and tried to arrange a return so I could purchase the correct one.. but it’s been almost a week and I still haven’t heard back after submitting a ticket. You have to wait to hear back by email, which makes the process unclear and really slow.
When they say “130-day returns,” it feels like that’s how long it might take to actually get one. I ended up just keeping the product and buying the right shade from Mecca instead. It’s frustrating because it could be such a simple process. Until they fix their returns system, I won’t be ordering from them again.
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Portia,
Thank you for taking the time to share your thoughts.
I am really sorry to hear about your experience with our returns process. I completely understand how frustrating it must have been to wait for an update.
I can see my colleague has since provided the details needed to return your item for a refund.
Our team is currently reviewing ways to make returns faster and more transparent, so your comments are really valuable to that process.
Kindest regards,
Louise
Adore Beauty
Sadly I can no longer shop with them as…
Sadly I can no longer shop with them as they no longer send to P.O. Box and we do not have letter boxes at home on the farms we never know where the items been left and have to travel a hour away to go get it
24. September 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi there,
Thank you for sharing your feedback. We completely understand the surrounding disappointment of no longer being able to ship to PO Boxes, especially for those in regional areas or farming communities.
We are able to pass on any delivery instructions or notes directly to our new courier, Team Global Express (TGE), and with your trust, we would love the chance to make this work for you.
If you are open to giving it a try, please feel free to email me directly at service@adorebeauty.com.au with the subject line “Att: Louise”, and I will personally take care of it for you.
Kindest regards,
Louise
Adore Beauty
Disappointing experience - returns issue & terrible samples
Updated from 2 star to 4 star as Adore very much turned things around following this review. Mistakes happen, it’s how the company (staff) respond afterwards. Thanks for replying here Adore.
9. September 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Steph,
Thank you so much for taking the time to share your feedback with us. We truly appreciate it.
I am sorry your shopping experience was not as positive as we would have hoped. I completely understand your concerns, and I would love the opportunity to help turn this around for you.
I have emailed you today, please do not hesitate to respond at your earliest convenience should you wish to proceed.
Kindest regards,
Louise
Adore Beauty
Mixed experience with skincare order
I ordered skincare online, and while the shipping was quick, one of the bottles leaked slightly, Customer service offered a small credit, which I appreciated.
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Vanessa,
Thanks so much for your feedback. We are glad your order arrived quickly. We are sorry to know your item arrived damaged, and appreciate your understanding while our team worked to make things right.
Kindest regards,
Louise
Adore Beauty
This company never disappoints it’s…
This company never disappoints it’s fast efficient service every time products arrive within a day or two
Great variety fantastic customer service and value 5 stars from a loyal customer
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Jill,
Thank you for taking the time to provide your feedback.
We truly appreciate knowing that you have had such positive experiences with us, and we look forward to continuing to care for your beauty needs.
Kindest regards,
Louise
Adore Beauty
Amazing selection
Amazing selection! Easy check out, easy layout website to navigate, relatively cheap my one stop shop! And they give you free samples.
8. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Mariah,
Thank you so much for your kind words! We are so glad you enjoy our range, website, and little free samples. It means a lot to know we are your one-stop shop. We can not wait to see you again soon!
Kindest regards,
Louise
Adore Beauty
I order from here quite often and I’ve…
I order from here quite often and I’ve never had any issues! Love the products and the sales they have. Shipping has been hassle free. I’ll keep buying from here.
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Elise,
Thank you so much for your kind words! We are so happy to hear you love our products, sales, and smooth shipping. It means a lot to know you have had such great experiences with us, and we can not wait to keep looking after your beauty needs.
Kindest regards,
Louise
Adore Beauty
I was eager to try them but was quite…
I was eager to try them but was quite disappointed. All of the products were available, however the pricing weren't as good as at other stores I've been to. The delivery took longer than anticipatedox.I didn't think it lived up to the promise overall
13. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Jared,
Thank you for sharing your feedback.
We are sorry to hear your experience did not meet expectations. While we are glad all items were available, we understand your disappointment regarding pricing and delivery time. We always aim to offer reliable service, so we appreciate you bringing this to our attention. If there’s anything we can do to help or improve your experience, please feel free to reach out directly (service@adorebeauty.com.au, Att to Louise).
Kindest regards,
Louise
Adore Beauty
I tried Adore Beauty because I had…
I tried Adore Beauty because I had heard nice things about it. There were plenty of products and they all looked good. It was a little annoying that the delivery took longer than anticipated. I was eager for the samples as well, but I only received one small one, which was disappointing. while the website is user-friendly, it doesn't offer quite the value I was hoping for.
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Liam,
Thank you for taking the time to share your feedback.
We are so glad to hear you found our range appealing and enjoyed the website experience.
We are sorry to hear the delivery took longer than expected and that you were disappointed with the sample selection - we understand how much joy those little extras can bring. While we aim to offer great service, it is clear we have fallen a little short for you this time.
Your comments have been shared with our team as we continue working to improve the experience for all our customers. If there’s anything we can do to help or improve your experience, please feel free to reach out directly (service@adorebeauty.com.au, Att to Louise).
Kindest regards,
Louise
Adore Beauty
Thank you Tylor for an amazing…
Thank you Tylor for an amazing experience. See you soon
11. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi there,
Thank you for leaving us your review.
We really appreciate your feedback.
We are so glad to hear you had a great experience.
Kindest regards,
Louise
Adore Beauty
Had such a great hamam experience
Had such a great hamam experience! Elham was the best, had a great treatment :)
4. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi there,
Thank you for taking the time to leave us your review.
We are so glad to hear you had a great experience. We appreciate your feedback.
Kindest regards,
Louise
Adore Beauty
So bad
So bad. The system stopped working and said my customer number had issues. I contacted customer service over and over during the course of at least a month. I just got platitudes. Absolute rubbish. I will never be using them again.
4. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi there,
Thank you for leaving us your review.
Sorry to hear you had a negative experience with us. I am unable to locate your order with your name alone - please email your details to service@adorebeauty.com.au, attention Louise, and I'll personally look into it.
I will get this sorted for you as soon as possible.
Kindest Regards,
Louise
Adore Beauty
Non-existent customer service and order not delivered.
I placed my order online on 12 June and received a shipping confirmation email the next day. After a week I followed up and it turned out that the delivery company had returned my order to the depot with the reason being "no access to the building". I was never advised of this. I live in a house so this is interesting since there is no access required to leave a package outside the front door. I dealt with someone over email on 19 June who apologised and said she had arranged for a replacement order to be delivered ASAP along with a gift. I have still not received a shipment email let alone my order or this apparent gift. I have sent follow up emails, messaged via the Bot, sent a message via Facebook and called the number and nobody gets back to me. When you call the number is goes straight to a message bank. I left a message and just got a call back now from someone called Kylie. It was conveniently muted on their side and she left a sugary sweet message for me to say "sorry you missed us, please call us back and we hope you hear from you soon". I called back and guess what - straight to their message bank again. I cannot get hold of anyone and I am out of pocket. How hard can it be?! Either refund my money or send me my order - by the very least, respond to your customers. Right now I am wondering if they have literally just stolen my money.
12. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Ren,
Thank you for leaving us your review.
We are so sorry to hear about your experience, this certainly is not the service we strive to offer.
I have tried to locate your order using your Trustpilot username but haven’t had any luck. If you could, please email us at service@adorebeauty.com.au with the subject line ATT: Louise, I will be able to investigate this for you directly and help get things sorted as soon as possible.
Thank you again for your patience and for bringing this to our attention.
Kindest regards,
Louise
Adore Beauty
Avoid Gift Vouchers
While Adore Beauty have a great range of high-quality products with good prices, their customer service lets them down. I was given 2 x vouchers totalling $150 and unfortunately, Adore Beauty only allow one voucher to be used per transaction. A $150 voucher amount was not available via TCN, hence why I have two vouchers instead of one. According to their FAQ you can request that these be combined which I did. I received a response from Madi that they would not do this and did not provide a good enough reason – essentially a “computer says no” response. Their excuse is that its against policy. I wanted to purchase perfume that costs c. $340 that exceeded the value of both cards and pay the difference. Now they are saying I have to make two purchases just to use the cards and therefore spend more money I don’t want to just to use the cards. I have since sent a response and two days later I have not heard back from Adore Beauty. Not impressed.
Please be aware that Adore Beauty are very inflexible with vouchers and beware if you are purchasing them via the website or related websites such as TCN that converts to store vouchers.
If you want to purchase a beauty voucher for anyone, please use another retailer as there are several that stock the same product, have more flexible payment terms, and won’t try and squeeze extra money out of you.
4. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Aleksandra,
Thank you for your review. We are sorry to hear that your experience has not met your expectations, and we appreciate you taking the time to share your feedback.
To clarify, our checkout system limits customers to one gift card code per order. If the cards were purchased directly through Adore Beauty, we do have a policy in place to combine them on request. However, gift cards issued by third-party providers, such as The Card Network (TCN), cannot be merged due to restrictions currently set in place. These cards are also limited to one per transaction, as outlined in both our FAQs and TCN’s terms and conditions.
We have reached out to you directly via email and would be more than happy to continue assisting you there.
Kindest regards,
Louise
Adore Beauty
Order not delivered
I had ordered a pendant 8 days ago. After placing the order neither did I get its tracking ID nor was my money refunded. No can I complain to anyone.and they are not even replying to my email. Please do not ever order from this app.
29. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Adorebeauty
Hi Ashok,
Thank you for taking the time to leave us a review.
We have received your email and I am currently looking into this for you. However, I am unable to locate any orders under the email address you provided, and the order number does not appear to match our system.
I will be in touch as soon as I have more information, and I hope to have this resolved for you shortly.
Kindest regards,
Louise
Adore Beauty
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