Adorebeauty Bewertungen 

I’ve been a long‑time customer of Adore Beauty and have always appreciated their product range and fast delivery in the past. Unfortunately, my recent experiences have been disappointing. When following up on a delayed order this year, I noticed that an order from January 2025 was still marked as awaiting fulfilment in my account. Naturally, I contacted customer care to clarify what had happened.
When I raised the issue, I was asked why I hadn’t followed up sooner. I completely understand the question, but like many people, life gets busy and things can slip through the cracks — especially when you trust a supplier to fulfil orders unless told otherwise. I simply requested either proof of delivery or a refund.
The response I received was that the order had supposedly been dispatched in January 2025, but because more than a year had passed, they could no longer access tracking information, lodge an investigation, re‑ship the items, or issue a refund. In other words, there was no way to verify whether the order was ever delivered, yet the responsibility fell entirely on me.
I understand that delays and errors can happen, but the lack of transparency, proactive communication, and accountability has been frustrating. As a customer, I value honesty and timely updates, and I hope Adore Beauty reviews situations like this more fairly in the future so customers aren’t left without answers or resolution.
I’m sharing this feedback in the hope it helps improve their processes, because when Adore Beauty gets it right, they genuinely offer a great experience.

Adore Beauty is getting better and better ! Choice of products , service and delivery 5 stars definitely. I would give 10 stars if possible. Thank you also for the Tim Tam!!

The product finally arrived after 3 weeks, despite being 'in stock' when ordered. (Package went from Melbourne to South Australia.)
Very slow automated responses to my queries until I requested order cancellation. I thought I had been scammed.
I will never use this company again and would not recommend to others.

I've been a loyal customer for years and in the past could contact them if there were any issues. Now I have an issue but despite numerous emails, attempts at chat where noone ever responds (the conversation just closes and they email you a transcript of your own writing and no response) and voicemails nobody has the care to respond so I can place an order.
They are also getting stingey with the 'bonus' products and samples, considering these come free from the manufacturer. I only use adore for the freebies because prices are often cheaper on skinmart or Activeskin. Think I'll stick to those sites from now on.

Updated to 3 stars as I really don’t take it too personally and understand business can struggle sometimes. I also appreciate the acknowledgement.
I’ve been a long-standing customer of Adore Beauty and have always loved the efficiency, speed and service. That’s why this recent experience felt disappointing.

My order took significantly longer than usual to process, and when it finally arrived it wasn’t correct. What stood out most was the customer service response. Rather than explaining what’s happening behind the scenes or offering reassurance as a loyal customer, the solution was quickly to offer a refund if I wasn’t happy.

I completely understand that businesses go through transitions and growth phases. Fast delivery standards are hard to sustain at scale. But if processing times have changed, transparency would go a long way. Most beauty retailers take up to a week — that’s fine — as long as expectations are clear.

Right now it feels a little like overwhelm. Whether that’s staffing or operational change, I’m not sure. As a customer, I just value communication and a sense that loyalty still matters.

For now, I’ll be taking a short break and hope things settle — because I genuinely used to love ordering from here.

Terrible. I’ve been a loyal and regular customer of adore beauty for many years and recently their customer service is non existent. Fast and free delivery was the the most appealing thing about this business for a long time now it’s neither. Ive been waiting a week for my order to even be picked, let alone the complaints about the new delivery company. Do better, Adore Beauty. I’m about to switch to Mecca.

I’ve had some disappointing experiences with the delivery service; it’s a shame they moved away from AustPost when it was reliable. Contacting AdoreBeauty has been difficult, and the courier involved not been helpful—I don’t think I’ll be purchasing from this company again due to the stress it has caused. I’ve had two negative delivery experiences. It’s unfortunate that AdoreBeauty’s reputation may be affected by their courier choices.

I’ve loved ordering from Adore Beauty for a few years now but extremely disappointed in their recent delivery services.
I live in a regional WA town where my deliveries were quick via Aust Post to my PO Box!
That’s no longer!
All deliveries are now to my home address via an extremely unreliable service (TGE) which are dreadful. Always late…. Their online tracking service is a joke!
Adore Beauty, why did you change services?
Assuming cost…..
You will lose customers because of this, just sayin…

Don’t ever buy from them unless you want wait forever for the order to arrive. I was a regular customer for over 6 years . However with the recent change from Auspost to a courier service they have gone down hill. I wonder why their customer service team is so senseless as not read these reviews and report this to the management. If this continues just like other retailers they will go out of business shortly.

Purchased an SK-II gift pack for the wife and she loved it. Prompt delivery (within 2 days) - just in time for her birthday

I placed an order with Adore Beauty on 24 December and paid $44 for express shipping.
Today is 6 January, and I still have not received my order.
I have emailed multiple times, tried calling, and even attempted to contact customer support , with no proper response and no real help. At this point, it feels like there is no customer support at all.
What makes this even worse is that I paid extra for express shipping, yet I haven’t even received the package, let alone an explanation.
This has been an extremely disappointing and frustrating experience. Charging for express shipping and then failing to deliver or communicate properly is unacceptable.

I have always found Adore Beauty to be a great site to shop online for beauty products BUT for the last 2 months I cannot do any reviews for products that I have purchased. I find honest reviews to be extremely helpful when wanting to try a new brand. Yes...I got in touch with them. Yes...I cleared my computer. Nothing helps. Does anyone else have this problem?

I was a bit worried to order, based off the recent reviews, but the experience was as good as it has always been. Products dispatched quickly and the delivery was fine. I live in an apartment complex and couriers tend to never deliver here, but no issues.

I placed an order on the 17th of December and I haven’t got any tracking updates and there’s nothing to help me retrieve my parcel. Contacting them has been a pain nobody is replying and it’s been over seven days so they should’ve delivered it by now but it looks like it’s Lost somewhere but nobody is able to contact me which is annoying. This is my first time ordering with them and I’m in Australia so it shouldn’t be an issue sending anything to me. I’ve even tried contacting them to change the shipping address but no one replied. If anyone could contact me from Adore Beauty I would be open but this is very disappointing.

I have been a customer for years and loved the sample, quick post, and great customer service.
now the sample codes don't work, the freight don't get me started 2 weeks, no communications from Adore despite reaching out. They never should have moved from Australia Post and the kicker is they are now charging for this poor freight service!!!!
I wanted to purchase some more items, as they said it would get to me before Christmas but I no longer have faith in the company. I will go to Mecca

No update on order. Impossible to get hold of anyone. Zero customer care.

I placed an order with this company and less than 24 hours later I changed my mind and wished to cancel my order. I tried everywhere to contact them. on their website they stated that we could give them a call during the week business hours. However when I called them I was told no one was going to answer the phone then my order was shipped out before they could even reply to my email. Their website stated 4 to 6 business days for a reply back which is ridiculous. I was very frustrated so I left a review and funny enough they got back to me straight away and they offered to recall my parcel and process me a full refund. I’m glad the problem was solved but I had to go back-and-forth to get a reply.

I’ve been a customer for years and customer service is horrible lately I’ve messaged a few times during last couple of days and nothing and got my order after almost a week with a item missing can’t seem to get a reply from anyone how is this good enough ? Also the fact that using a differnt courier company not Aus post please go back to Aus post much better service.. also seems a lot of other people having same issue with customer service

Unable to use Gift cards in store -use only online. Bought 2 x $20 gift cards for a $50 product but can only use 1 gift card per online purchase so very frustrating and disapointing that they chose to make this so difficult In store could not care less and dismisive so DO NOT SHOP in store or online as they only care about making money and making shopping experience unpleasant

Discount Codes don’t work (codes mentioned on their website). I know times are tough for businesses but I was disappointed when I spent over $250 and got a small sachet of sample product. I used be excited for the Adore samples and to add to the disappointment my Tim Tam was crushed!