Right when you’re down and out Acuity is there to make sure you’re covered! Both times we got put in a bad spot with theft on a job they got us back up and running with coverage to get things replaced... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Our agent recommended your company and the savings were decent. Fortunately we have not had a claim with you so can’t comment on that but as stated by our agent - your company is reliable and fair.
Unternehmen hat geantwortet
I like getting my information through the mail, I like the easy ways I can make my payments, by check through the mail, by phone, ETC. I have never had any problems with this company.
Unternehmen hat geantwortet
I have not used acuity since we started with them. Thus I have no specific comments. I only hear from them when it is time for billing. When I confronted them about this (never hearing a word not... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Versicherungsagentur
- Unfallversicherung
- Apartmenthaus
- Unternehmensversicherung
- Versicherungsgesellschaft
- Personenversicherer
Über Acuity Insurance
Vom Unternehmen geschrieben
Acuity Insurance, headquartered in Sheboygan, Wisconsin, is a property and casualty insurer that is recognized as a top regional insurance carrier. In business since 1925, we protect individuals, families, and businesses with innovative insurance products backed by world-class customer service.
Operating in over 30 states, Acuity is trusted to protect over 125,000 businesses, including 300,000 commercial vehicles, and nearly 500,000 homes and vehicles. Acuity writes over $2 billion in premium through over 30,000 independent agents, manages over $6+ billion in assets, and is rated A+ by both A.M. Best and Standard & Poor's for financial strength. With 97% positive claims experience based on 2022 insured/claimant surveys, Acuity maintains a reputation for service excellence and innovative products. Consistently ranked as one of the best places to work in America, Acuity employs over 1,600 people. With a 4.4★
TrustPilot score, we're a partner our policyholders trust to protect what they love.
We empower our teams to go above and beyond at every turn, so your experience as a new policyholder is seamless, your coverage fits your needs, and your claims process is easy and stress free.
Our culture is built on the core values of developing and empowering people, acting with integrity, having fun, driving excellence, innovating, working as a team, having open communication, and respecting and trusting others. We offer a wide range of coverage for both personal and business needs!
An insurer with people at the heart.
Do you want to experience insurance that comes from the heart?
At Acuity, we empower our teams to go above and beyond at every turn, so your experience as a new policyholder is seamless, your coverage fits your needs, and your claims process is easy and stress free. Explore how we can help you protect the things you love.
Kontaktinformationen
2800 South Taylor Drive, 53081, Sheboygan, Vereinigte Staaten
- 800-242-7666
- customercare@acuity.com
- acuity.com
4,3
Hervorragend
2310 Bewertungen
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Acuity really does "care" about their…
Acuity really does "care" about their policyholders. The employees have been helpful, fair and courteous. And most important, I never have to "wait", for someone to answer the phone, for someone to explain my bill or for someone to pay a claim. This is as good as it gets and worth every penny.
2. Dezember 2025
Antwort von Acuity Insurance
Thank you. We're so glad you feel this way!
Acuity has been a great experience
I was impressed that when I had a new roof installed, you sent me a partial credit for my insurance. That was unexpected. And at renewal, my rate was much better than I expected. For that I thank you.
26. November 2025
Antwort von Acuity Insurance
Thank you, Annette! We truly appreciate it.
You DON’T get what you pay for…
Three homes around us inspected by the exact same Roofer all had less damage than ours and yet your appraiser did not agree with our roofer’s findings and thus we were denied replacement coverage on the shingles. Reviewing this inconsistency with your Mr. Sabin and asking for a re-inspection was met with a curt “take us to arbitration.” Interestingly, the other three homes are not insured by Acuity. Guess being a very longtime customer paying $1,000s each year in policies won’t get you the protection one would expect…
7. Oktober 2025
Antwort von Acuity Insurance
Thank you for your feedback. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent, with your policy number. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.
Thank you, Acuity Customer Care Team.
I wrote two messages on the Acuity…
I wrote two messages on the Acuity website and never received a response. Some of auto rates increased in year 2 by large percentages.
This is the response I received after my 1 star review.
Reply from Acuity Insurance
5 hours ago
Thank you for your feedback, Thomas. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent, with your policy number. If you do not know your agent you can login to the website,
Thank you, Acuity Customer Care Team.
Why does ACUITY have an email message function on their website??? My inquiry was related to the large increase in my auto rates. Why would an independent agency have this kind of knowledge related to rate increases. Acuity never replied to 2 separate inquiries.
Now my rating is only 1/2 star.
26. November 2025
Antwort von Acuity Insurance
Thank you for your feedback, Thomas. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent, with your policy number. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.
Thank you, Acuity Customer Care Team.
VeryGood Experience
VeryGood experience on this platform, it was very helpful
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von Acuity Insurance
Thank you, Esteban!
Acuity has been prompt to respond to…
Acuity has been prompt to respond to claims and very fair in their decisions.
20. November 2025
Antwort von Acuity Insurance
We're glad to hear this. Thank you!
Antwort von Acuity Insurance
Thanks, Harley!
Honestly didn't have a good experience…
Honestly didn't have a good experience with you'll
13. November 2025
Antwort von Acuity Insurance
Thank you for your feedback, Roberto. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent, with your policy number. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.
Thank you, Acuity Customer Care Team.
Wonderful communication and response…
Wonderful communication and response with our questions in the past along with competitive rates. Have referred several to Acuity. Totally satisfied.
14. November 2025
Antwort von Acuity Insurance
Thank you so much for your wonderful review! We truly appreciate your kind words about our communication and responsiveness. It’s great to hear that our rates have been competitive for you, and we’re especially grateful for the referrals you’ve shared. Your trust means a lot to us.
Acuity customer
I have been with Acuity, I believe since 2002. I have been pleased with my agent and the company. The past three years the increase in premiums has been unexpectedly high. I was not notified that there would be significant price increases by my agent, so the price increase was quite a disappointing shock to me.
13. November 2025
Antwort von Acuity Insurance
Thank you for your feedback. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent, with your policy number. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.
Thank you, Acuity Customer Care Team.
High efficient in the claim procedure.
13. November 2025
Antwort von Acuity Insurance
Thank you, Yufang.
Good communication.
13. November 2025
Antwort von Acuity Insurance
Thank you for the positive review, Gregory.
could give a safe driver a discount
could give a safe driver a discount, cost is high for no accidents, tickets, claims for both home and auto
13. November 2025
Antwort von Acuity Insurance
Thank you for your feedback. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent, with your policy number. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.
Thank you, Acuity Customer Care Team.
VERY HELPFUL AND GOOD UNDERSTANDING OF…
VERY HELPFUL AND GOOD UNDERSTANDING OF MY NEEDS
12. November 2025
Antwort von Acuity Insurance
Thank you for the great review. We’re really glad to hear you felt supported and understood. That’s exactly what we aim for with every interaction.
Denied roof damage claim!
After a severe hailstorm, roof installer and roofing material manufacturer voided the warranty on my roof due to structural damage from hail. Acuity denied claim saying it was only cosmetic damage. I doubt their 3rd party inspector knows more about the roof than the installer and the manufacturer!
10. November 2025
Antwort von Acuity Insurance
Thank you for your feedback. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent, with your policy number. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.
Thank you, Acuity Customer Care Team.
Great so far
4. November 2025
Antwort von Acuity Insurance
Thanks so much for your review, Sara. We’re glad to hear things are going great so far and appreciate you choosing Acuity.
Company is great always answer any call…
Company is great always answer any call I have explain everything I need and don't need and pricing is very reasonable thank you for all the help
10. November 2025
Antwort von Acuity Insurance
Thank you for your kind words! We’re so glad to hear that you’ve had a great experience with Acuity. Our team strives to be available, helpful, and transparent, so it’s wonderful to know that our service and pricing met your expectations.
While we have never had any claims
While we have never had any claims, the consistency of price has been very good, and have always thought that our Auto and home insurance have been priced fairly.
6. November 2025
Antwort von Acuity Insurance
Thank you, Leonard!
only starting second year
only starting second year. no claims. shocked at how expensive coverage is in general.
4. November 2025
Antwort von Acuity Insurance
Thank you for your feedback, Susan. Every policy at Acuity is unique to each customer and is based on a large variety of factors. If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent, with your policy number. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.
Thank you, Acuity Customer Care Team.
Best value in the market for quality…
Best value in the market for quality insurance e
5. November 2025
Antwort von Acuity Insurance
Thank you for the great review! We’re delighted to hear that you find Acuity to be the best value in the market for quality insurance. Providing exceptional coverage and service at a fair price is what we strive for every day.
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