Accessories for the Home Bewertungen 

I ordered a bed and bedside drawer 12 weeks ago and, despite numerous assurances, I am still waiting for my order to arrive.

I have received no update emails from the company. I emailed them and received no response. I have also spoken to someone by phone three times, approximately two weeks apart, and on each occasion I was told that my order would be arriving the following week and would then be delivered. Unfortunately, the items have not materialised.

On many occasions, calling the company simply results in no answer or goes straight to voicemail.

What is particularly concerning is seeing numerous other reviews from customers describing very similar experiences, which makes this even more frustrating.

I am posting this review in the hope that it will finally prompt the company to provide a clear and honest update, and, most importantly, expedite my order.

At this stage I cannot comment on the quality of the bed or bedside drawer, as after 12 weeks I still haven't received them.

There’s a good selection of home accessories and I thought the pricing was reasonable for the quality. Delivery took slightly longer than expected, but everything arrived safely and matched the pictures.

Waste of money.

I paid in full, £800, on the 27/06/2026 for an Nkuku Abe chair, with a quoted delivery of 2-4 weeks. I have rung several times ( never managed to speak to a human only an answerphone, where messages were never responded to), e-mailed several times, all of which were ignored and only once got a response, from a lady Sam, who I believe is the owner who promised I would get my chair w/c 03/08/2026.
I’m still waiting, and again absolutely no communication whatsoever…except I’m not actually waiting for the chair as I have cancelled that by email today and raised a PayPal dispute.
Unfortunately, I didn’t check the Trustpilot reviews before ordering…the website is very slick,purports to be very customer-focused and reassuringly accepts PayPal.
I suggest if anyone is in doubt wether they should risk ordering faced with such a significant percentage of customers with similar problems to myself, I would suggest they do an AI background check on Sam and the company.
Incredibly stressfull !!!

I wish I'd checked reviews before ordering. As with almost every review here, the service is unbelievably slow. I avoided leaving a review for so long to give them the benefit of the doubt, but after calling week after week and being given excuse after excuse, and now having received no reply to a single one of my emails, I feel I have no choice. I ordered the Nalgora champagne bucket in mid June, and still haven't received my item.

Edited update on 20 Aug: despite the reply below I still haven't had an email or an update. I will be pursuing legal action in order to get a refund.

I really liked the range of furniture because it feels a little different from what you normally see in larger stores. My order arrived carefully packaged and the quality was as expected.

UPDATE - We were promised that this item would be delivered 3 weeks ago, we have then been chasing communication ever since. We have requested a refund, and have been ignored.

THIS COMPANY IS A TOTAL SCAM, PLEASE DO NOT ORDER FROM HERE, NO MATTER WHAT YOU ARE PROMISED BY THEM.

We will be instructing legal advise, to get our money back. So disappointing.

Order not received after 3+ months, please avoid this company

We ordered a TV stand from Accessories For The Home in May, at a cost of over £500. As of mid-August, we still have not received the item.

We have made repeated attempts to get an update, both personally and through our interior designer, with little success. Two weeks ago, one of our calls was finally answered by a staff member named Sam, who assured us the item would be shipped within a week. That deadline has now passed with no delivery and no further communication from the company. Their phone line now goes straight to answerphone, and no one has called us back, nor returned our emails.

For an order of this value, going three months with no product and no reliable way to reach the company is not acceptable. We are posting this so other prospective customers are aware before they order: based on our own experience, we would not recommend purchasing through this website until they can demonstrate they are fulfilling orders and responding to customers properly.

If anyone from Accessories For The Home sees this, we would welcome an update on our order and a resolution.

Placed an order for two Bar Stools on the 30th June. We were advised that delivery would be 2-4 weeks but still as yet no stools. Called twice the first on Fri 24th July and again on Fri 7th Aug - both times was advised that delivery would be the following week but again no contact. No reply to email sent on the 13th Aug. No apologies for the delay when I was actually able to get through which is a challenge in itself. Happy to take your money up front but customer service really poor

As so many of the other reviews confirm, this is a sham of a company. I placed an order for over £100 in May. I had to chase and chase because nothing arrived. I called every week and was told it would be dispatched the following week then...nothing. I'd have to call again and so it went on. It was exhausting. Eventually one of 4 items ordered arrived but nothing else. When it got to August I asked for a refund on the rest as I'd lost all trust, and I had to chase this several times a week too as I kept being told it would happen then it didn't. Eventually I threatened legal action and funnily enough they refunded me that day. Terrible comms and cannot deliver. Avoid like the plague!

I placed an order over a month ago and have had no updates. I have emailed them and tried to contact over the phone but with no response.

Ordered picture frames 4th June, order accepted then email arrives just after explaining frames on back order. After phone calls and emails finally received update! Then silence again until after 30plus days no goods, so cancelled order and refund email received. 15 working days post, no refund all emails are ghosted! Still nothing as of today relayed this to bank and started chargeback dispute, all in all not a good experience and still ongoing!

I originally posted a poor review.
Here's an update.

The tables arrived today. Yes, it took a month - and I was worried by the other negative reviews.
BUT..... the two tables arrived today. Just what we wanted, and at 65% of the price of the same item on JL or the price as sold by the retailer.

I'm delighted with my two nkuku tables, and wanted to post an update.

Factor in the delivery time - and better price, and I'd buy again from AftH.

OK, so this is a PRODUCT review as I have already reviewed my experiences with the delays in delivery, as a lot of people have done and it wasn't great.

However, I'm delighted to say that the product (two Ranchi sideboards) have finally arrived and they are really nice and at a very good price.

So it is undeniable that this business has gone through some tough times recently but it is NOT a Scam sight.

Sam has been very honest in our last interactions (there were some missed delivery promises previously) and has done the right thing in delivering the goods (I'm sure she could have wound up the company and customers would have lost everything).

So hopefully going forward they can sort out their delivery, supply chain and financial issues (which I believe are largely resolved) and concentrate on delivering lovely original pieces of furniture at great prices.

Long delay in communication or ghosted by them. We had to go through our bank after over a month of no contact from them and no refund for canceled item.
Pay a little more and use a company with a good reputation for standards and with integrity.

Ordered on 29 May and have had zero updates - can you please reply with what is happening to order TVXNVRKUG?

Have emailed multiple times and called with no luck.

I don’t think I can give a zero avoid this lady Sam she’s is the owner of the company she consistently lies and gives false hope. I have ordered an item in April we are in August I have waited and waited. All she does is say it’s in next week which never comes. Whenever u speak to them there always busy and won’t return your calls or emails. I have requested a refund to which they have not responded. Numerous conversations no honesty or work ethic. This should be shut down and reported to trading standards for. Carnt be lied to every week saying something is coming that was suppose to be here in May, gave the lady some time being a small business. Do not buy from them worst retail experience of my life never had an individual lie and deceive and have so much lack of disrespect to her customers or those supporting her businesss. Looks like I am not the only one that agrees

Shocking experience.

Ordered and paid for item over 2 months ago - still no sign of it.

The owner never calls back or emails with an update.

I doubt they have even ordered the item in themselves - I will be speaking to my credit card company for a refund.

Unfortunately a very poor experience. Ordered an item 5-6 weeks ago, which has yet to arrive. Unsurprisingly, the owner is responsive when it comes to money (before purchasing an item/withholding payments for an undelivered item) but will not respond otherwise, despite several emails and calls (straight to voicemail every time). I was promised the item would be delivered this week but as of yet, it has not arrived, with no response to emails/calls. This is disapointing considering it's branded as a family business. I'm not sure what is going on as the owner seems well intentioned but promises fall through each time. Unfortunately, I would not recommend purchasing from this company.

I still have not received an update on my order that was placed over 3 months ago. I was promised an update from Samantha 2 days ago, and I am still yet to receive one. Please could you email me or call me, as promised? I have now sent over 10 emails over the course of the last 3 months, none of which have been responded to. You keep responding to my reviews, and not actually giving me an update on the order....

I would give 0 stars if I could. Would really caution to order anything from this company. Never again...

Been waiting 2 months for my items now (which should have been 2-4 weeks) and nothing in sight. Zero communication or oder updates. Emails are being ignored. Phone line goes straight to voicemail.