Access Card Bewertungen 

Total crap, don't waste your time.

Lots of great things about the access card including use syncing across many theme parks and event venues but negative is the limitation of the symbols. For example, I have a condition which impacts on verbal communication meaning I sometimes use AAC , need to use relay UK for phone calls etc. having a communication difficulty/ aac user symbol option would be really helpful

It was very complicated and was asked to get a up to date pip letter which I did and a heart letter to state I got heart condition but they wanted more proof of my illness but I had none ,I got a pass for merlin before and its always be straightforward but on this site it was not straightforward ,and also i found it harder to know what to cluck on paultons website to apply for the paid cared as their two different ones

More than helpful on a number of occasions trying to put a new symbol on my son’s access card not just once but twice and they changed it and reprinted with no trouble. Lovely customer service and very happy thank you again!

Straight forward, very good communication! Thank you!

What a waste of time did not state ANY FEE until the end a waste of 2 hours time with a con artist. I see all the negatives so they take your money then do not provide the service.

Quick to respond, even whilst I imagine they are going through the busiest period yet, unfortunately our renewal fell right when Merlin changed their access requirements so I expected a delay, however they were well within the time they'd originally quoted.

The staff are friendly, polite and knowledgeable, I hope people will listen to reviews like mine that are a real reflection of the help this company gives to families who need it, rather than the ones written out of misplaced frustration.

Thank you AC

Absolutely brilliant experience and definitely cheap for how much they help you. Very quick to reply to me with the application and my email, thank you very much

Applied for my disabled son aged 9 who gets high rate Dla and is a blue badge holder a doctors letter to state he needs a 2.1 ratio letters from o.t and from a
Paediatrician but said he needs are the same care as an average child, never have I ever seen such a corrupt company. These people are not even qualified but think they know better than the professionals cancelled my application and will just use my sons blue badge. Waste of time and effort

As a rule I prefer not to do online applications, but this was made very easy and thank you all for making it so easy

Applied for a Merlin Ride Access Pass and had a horrible experience.

Staff didn't know that Merlin don't give young children free carer's tickets and kept referring to this in our request even though I made it clear I needed a Ride Access Queue system pass multiple times.

I was made to detail at length all the evidence in the documentation I submitted making the process very time consuming and admin heavy.

It's outsourced from Merlin so kept bouncing between Merlin and Access Pass. Merlin also have confusing collections as I'm a hotel guest and enter the park through a different area than a standard guest.

I did not get the pass we need and have given up frankly. A waste of time and not at all inclusive, especially as I'm already drowning in admin as a carer.

Very quick and email response was quick I would recommond to anyone.

Applied for my access card.
Staff were very helpful. Slightly amended my requirements and has all gone smoothly within a couple of days
Thank you for your help
Barbara Taylor

Excellent service, quick and easy application and quick decision.
Thank you

I had a query concerning my husband's Access Card which went missing. Prompt and efficient reply with a pleasant and helpful customer service adviser. If only all services could be as good as this!

Simply World Class service.
Thank you.
Mo👨🏻‍🦽🙏

The whole experience of advocating for my child has been exhausting, it doesn’t seem to matter what evidence you gain the answer is no until multiple reviews and complaints. The email system is faceless and would recommend ignoring the message and wait to speak to a person as this has been the only way I have had any progress.

Very helpful staff

Carnt thank them enough there so helpful an very smooth process