Access Card Bewertungen 

I thought it would be difficult. Did get it wrong first time but had it explained and managed on my own

Amazing service - asked for an urgent application at 4.15pm and got it by the next morning, and it was over a weekend! Fantastic!

I applied for an Access Card 8 weeks ago. Despite providing my actual medical records including a report that states a lung age of 87 years the team required more evidence of my breathing difficulties. I then forwarded a report from my occupational therapist. Again I received an email stating they did not consider me eligible for quick access to toilets and did I want to continue with the application.? I said ok, don't put the toilet symbol on and yes I want to continue with the rest of the application. It's now been another 2 weeks and still no news. I can't contact them via phone as it cuts off after 30 minutes, no replies from any emails. The event I wanted it for is long gone, and it's now 5 days until the next event. I feel I've shared far too much personal medical data to try and convince someone of something that would be painfully obvious to anyone else. The next stage of my disease is end of life, so I'm actually dumbfounded as to how ill i have to be before they agree I need a companion with me or quick access to a toilet. Anyway this is the first review I've ever left because as a person with a permanent progressive disease I'm so done with fighting every step of the way.

Dreadful experience. No understanding of disability or that carers have no time to get through a process that is much more complicated than it needs to be. I have cards for other theatre groups and cinemas with an easy application and first class customer service. Out of principle I am not paying full price for the ticket as my dad does not have capacity. Looks like I will not see the show I wanted to take my 86 year old father too. I am apauled this could have been dealth with with kindness and compassion but no 10 emails later still no card. I understand not all disabilities are visable. I have expained my dad's condition there is no question.

Terrible experience trying to obtain appropriate card. Elongated, drawn out process, seeming lsck of knowkledge, accepted ubable to walk and distance but able to stand and queue, which was one of many issue.

Original application 21/7/26 - request for additional info received and answered 23/7/26 - except for auto confirmations, no communication received. Sent follow up emails - still no information.
O2 require this card for booking and desperately trying to book for a concert which will probably run out of tickets before I get an access card.
Perhaps I need to tell O2 that having signed up with you that it is causing loss of customers?
Adam Hobbs

Applied for the card that went through quickly! But without all symbols needed so sent a email with additional information and more documents, it say wait 10 working days for a response. After 10 working days nothing, tried to call but won’t take call unless you can’t use a computer so followed advice to send another email and I am currently still waiting any response.

What a fantastic service I have received from these guys, especially in a busy period of the year. Very good at helping people out with difficult situations and questions. I would give 10/10 for the service I received and would gladly tell everyone about this service. Ive been disabled for years and only found out about it 2 weeks ago and they have helped me immensely.....keep up the good hard work guys and thanks for your help much appreciated

We’ve had a Nimbus access card for a while now, and recently our circumstances changed, meaning I needed to get in touch with the team again. I emailed around three weeks ago but didn’t receive a response, and when I called on 0330 808 5108 the call unfortunately terminated after about 30 minutes, before I was able to speak to anyone.

I then found an alternative email address, reached out, and the team responded promptly and were extremely helpful. Yes, I wish my original email had been picked up or that my first call had connected, but I also recognise this is an oversubscribed service and the team are doing their best with the demand they face.

Thank you, Nimbus team your support once I reached you was very much appreciated.

This company is a scam and a waste of time.

If I could give 0 stars then I would. They don’t understand disability! I have 2 children diagnosed with Autism and 1 who already has a +1 symbol. They declined my daughter a +1 because of her age. How can I give full care to my son who needs it and look after my daughter who has needs at the same time? It’s impossible and creates a significant barrier!

I’ve asked them multiple times to reconsider but still to this day haven’t received a reply!

Thank you access card team for making yet another barrier, like it isn’t hard enough for parents!

Do not use, I paid for a card and never received it. I have tried multiple times to contact the company and got no response.

Fantastic service and so easy and straightforward. Received the access card within 10 days. Thank you

No response after 30 days of applying. Money taken. Do not trust this company, strange how some people got their card within a few days, maximum a few weeks yet I don’t hear a thing and impossible to get through phone call bang on early morning. I have checked all email folders everyday incase it’s in junk mail. Nothing.

I renewed my access card over two months ago and, despite the time that has passed, I still have not received any update regarding its progress.

I was asked to provide further information, which I supplied promptly. However, despite following up several times to request an update, I have received no response.

I am extremely disappointed with the level of customer service and communication throughout this process.

My card was up for renewal and I emailed the necessary paperwork via email. I got a response within a few hours that everything was fine. A week later my new card arrived through my letterbox.
This card has made a huge difference to my life having plus 1 and crowds.
Thank-you

They are incredibly slow to respond to emails and when they do respond, they give an AI like response, showing no understanding of Disability.
Organisations partnering with them instead of accepting already valid Disability proof like bus passes, blue badges, etc are just putting another barrier in place.
We now have to be validated by yet another bureaucratic organisation, when our disabilities give us a hard enough time on a day to day basis already.

Great team behind the process.
I initially had issues uploading my evidence online so submitted my application without evidence, when I received an email from the team for my evidence there was too much to send in one email so I had to send it over 3-4 seperate emails. The team were very patient and kind and when I got my approval email I initially didn’t realise I had to complete an extra form, after waiting for 2 weeks for my card to arrive i checked back on my email realised my mistake and emailed the team hoping that they hadn’t cancelled my application through no response, they were really nice about it and understanding and completed my application process authorising my card to go to print. I am really greatful that this access opportunity is available so that I can take part in things that are otherwise a huge struggle and leave me very unwell for trying to keep up, this will make it so much easier for me to join in and not have to miss out on things that would otherwise leave me with a significant recovery period x thanks team! X

Applied for out son and recieved our outcome within a few days. Great customer service and very quick responses from the urgent request team.
We have yet to use the card but we think
it will help us greatly.

Not good at all. A few weeks in. Many emails. A dozen calls but get cut off after half an hr. Impossible to discuss with them