I’d just had an awful experience with Sky who had let me down with poor communication after moving home. I had enquired about moving to 4th Utility to upgrade the speed of my board and to 900mb. Berni... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
I’d just had an awful experience with Sky who had let me down with poor communication after moving home. I had enquired about moving to 4th Utility to upgrade the speed of my board and to 900mb. Berni... Mehr ansehen
Unternehmen hat geantwortet
4thUtility looked at my renwal offer and were able to reduce that offer to something closer to a new customer deal with a new provider. It wasn’t quite as low as the new provider, but close enough to... Mehr ansehen
I dealt with 4thutlity on behalf of my elderly dad who is paying way too much for his current broadband deal. Firstly I called the company and the call was answered within about 20 seconds by a... Mehr ansehen
Been with 4thUtility for 3 months now and I honestly can't fault them so far. The speeds have been as promised, and the app is good for keeping track of everything. I did have an issue during my fi... Mehr ansehen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Kane was super helpful and fab!
Good costumers service , very friendly and helpful, thanks chris gadd.
Signed up with 4thUtility due to an offer. BT then matched that so I called to cancel. Spoke with Fasil who was polite & confident without being overly pushy. Gave a fantastic deal so I have stayed. I immediately got on to others to say how great the service was & how others should sign up with 4thUtility.
Great service Fasil. So glad I called!
Good customer service from Luwan, excellent communication
Been with 4thUtility for 3 months now and I honestly can't fault them so far.
The speeds have been as promised, and the app is good for keeping track of everything.
I did have an issue during my first couple of days where I couldn’t get a connection. This wasn’t actually 4thUtility’s fault, as CityFibre were having problems with the network itself. I only mention it because when I called 4thUtility to find out what was happening, I was genuinely impressed that I could actually speak to someone helpful who knew what was going on, something I definitely couldnt say about my previous provider!
So far, really happy with the service and would happily recommend them.
Really great experience booking the installation and managed to get a great promo offer thanks to Chris Thorpe. Would recommend
I had a great experience with 4rth utility customers service today. They resolved my issue very quickly. Thank you very much shuaib for helping me out today.
Suleman, was attentive, empathetic but most importantly resolved my issue. Highly professional gentleman.
Mahammed was very helpful and got it sorted nice and quickly for me. Very much appreciated

Antwort von 4thutility
Peter was the gentleman who dealt with my issue and was very polite and dealt with it efficiently

Antwort von 4thutility
The telephone operator named Kay was very very pleasant and helpful.. Thank you

Antwort von 4thutility
Extremely helpful gentleman, very kind and very knowledgeable.

Antwort von 4thutility
Tobi F was a legend, polite courteous knowledgeable and most of all patient

Antwort von 4thutility
I spoke to Peter who was very polite and helpful. My contract is due to be renewed and I was looking for a good deal. Sadly the figures quoted were far too expensive in comparison to other providers so I have chosen to take up a plan that fits my budget.

Antwort von 4thutility
Very understanding company has sympathy sometime i late payment due my circumstances..Happy customer.

Antwort von 4thutility
Fahad solved my issue in no time
Very good service

Antwort von 4thutility
After a random cut out of my broadband I called 4th utility and couldn’t get through. This was around 7pm the same day. The sales team who were the only people that answered said that the tech team were not there till 8pm as I had thought. I then called the next day and spoke to Ash from the tech support team. He was very helpful and was aiming to sort my router issue out which seemed to be the problem. After he went through the trouble shooting process my connection came back to life. Ash didn’t rush in trying to resolve the problem or try to pass the call to someone else. He worked to resolve my router issue which managed and got my broadband up and running in no time.
Great service from Ash!! If all of the tech support team at 4th utility work as well as Ash does I’m sure anyone facing a similar problem to mine will not have to worry about getting re connected in a timely fashion

Antwort von 4thutility
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.