I’d just had an awful experience with Sky who had let me down with poor communication after moving home. I had enquired about moving to 4th Utility to upgrade the speed of my board and to 900mb. Berni... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
4thUtility looked at my renwal offer and were able to reduce that offer to something closer to a new customer deal with a new provider. It wasn’t quite as low as the new provider, but close enough to... Mehr ansehen
Unternehmen hat geantwortet
I dealt with 4thutlity on behalf of my elderly dad who is paying way too much for his current broadband deal. Firstly I called the company and the call was answered within about 20 seconds by a... Mehr ansehen
Unternehmen hat geantwortet
Been with 4thUtility for 3 months now and I honestly can't fault them so far. The speeds have been as promised, and the app is good for keeping track of everything. I did have an issue during my fi... Mehr ansehen
Unternehmen hat geantwortet
4,5
Hervorragend
11.828 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Adnan did best to explain my quries
Adnan did best to explain my quries. He is good. Great service from 4th utility. Amazing 🎉🎊
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi there, thank you for your wonderful feedback! We're delighted to hear that Adnan took the time to explain your queries and provide the support you needed. It's great to know you received such amazing service from 4th Utility. We'll be sure to share your kind words with Adnan. Thanks again for the fantastic review 🌟🚀
Very polite and good service
Very polite and good service . Cleared up after themselves.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Thank you so much for your review! We appreciate your feedback!
Olu helped me to get a great deal
Mr Olu helped me to get a great deal. Very friendly advisor. Generally Happy with a service provider.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi there, thank you for your kind feedback! We're delighted to hear that Olu helped you secure a great deal and provided such friendly service. It's wonderful to know you're generally happy with us as your service provider. We'll be sure to share your comments with Olu. Thanks again for the fantastic review 🌟🤗
Aneeq did a fantastic job for me
Aneeq did a fantastic job for me, got me up and running and kept me informed throughout.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi there, thank you for your fantastic feedback! Providing clear communication and excellent support is exactly the experience we aim to deliver. We'll be sure to share your kind words with Aneeq. Thank you for choosing 4th Utility 🌟✅
Helpful Sales
Chris Thorpe was very helpful, made the whole process very smooth, easy to get in contact with and informative
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi there, thank you for taking the time to leave such positive feedback! We're delighted to hear that Chris Thorpe was so helpful and made the whole process smooth and straightforward for you. It's great to know he was easy to contact and kept you well informed throughout. We'll be sure to pass your kind comments on to Chris. Thank you for choosing 4th Utility
Sadik was very helpful and patient with…
Sadik was very helpful and patient with all my questions. We were able to sort out my issue very quickly which I appreciate greatly.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi there, thank you for your kind feedback! We're delighted to hear that Sadik was so helpful and patient in answering all your questions. It's great to know your issue was resolved quickly and that you had a positive experience with our team. We'll be sure to pass your lovely comments on to Sadik. Thank you for choosing 4th Utility 🌟✅
I’d just had an awful experience with…
I’d just had an awful experience with Sky who had let me down with poor communication after moving home. I had enquired about moving to 4th Utility to upgrade the speed of my board and to 900mb. Bernie called and took me though it all in detail and made the decision really easy. She also said she will try to move the date forward, and promised to look for an earlier date if available. She then followed up by email afterwards, just the level of communication I was hoping for! Thanks Bennie 😊
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Hi there, thank you for sharing your experience! We're delighted to hear that Bernie made the switch to 4th Utility so easy by explaining everything clearly, keeping you informed, and following up as promised. It's especially great to know the communication was exactly what you were looking for after your previous experience. We'll be sure to pass on your kind words to Bernie 🌟✅
The person I spoke to listened and…
The person I spoke to listened and offered me a solution
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Thank you so much for your review! We appreciate your feedback!
There seems to be a complete lack of integrity with 4th Utility
4th Utlity sent a Trooli engineer to set up a new service at my property. One hour in and the engineer had the cables connected to my property, but said he could not complete the connection and 4th Utility would come out and install a connection.
Next day an email from 4th Utility saying they could not provide a service. Cables still connected to my property and 4th Utility advise me to contact Trooli as they are not prepared to do so.
Bad service, and unprofessional committing to what they cannot deliver. Curt and dismissive response when I contacted them. There seems to be a complete lack of integrity with 4th Utility
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
We're sorry to read about your experience with the installation process. As you've already been in touch, we apologise for requesting more information, but please respond to the email you'll receive from Trustpilot so we can confirm the details and investigate this personally and swiftly.
Very pleased with the customer services
Very pleased with Ben he was very knowledgeable and helpful highly recommend
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Thank you for taking the time to leave such a lovely review! 🌟 We're delighted to hear that Ben was so knowledgeable and helpful throughout your experience. We'll be sure to pass on your kind feedback to him. Recommendations like yours mean a great deal to us, and we're pleased we could provide the service you expected. ✅
Mohammed was really helpful today
Mohammed was really helpful today. Very efficient and sorted everything
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Thank you for taking the time to leave such positive feedback! 🌟 We're delighted to hear that Mohammed was so helpful, efficient, and able to get everything sorted for you. We'll make sure your kind comments are passed on to him. It's great to know you had such a positive experience with our team. ✅
KAY !
I called and spoke to KAY regarding broadband to my property. I needed advice on the speed and whether I can take it with me to another property when I move. KAY was helpful and soon got me set up with a date and time convenient to me. Thank you.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Thank you for taking the time to leave such a wonderful review! 🌟 We're delighted to hear that Kay was able to provide clear advice about broadband speeds and your options when moving home. It's great to know she was helpful and made the process easy by arranging an installation date and time that suited you. We'll be sure to pass on your kind feedback. ✅
10/10 customer service from Kane
Kane was very polite and extremely helpful. Such a pleasure to deal with on the phone!
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Thank you for taking the time to leave such a lovely review! 🌟 We're delighted to hear that Kane was very polite, extremely helpful, and a pleasure to speak with on the phone. Providing great customer service is something we pride ourselves on, so it's wonderful to know Kane made such a positive impression. We'll be sure to pass on your kind feedback. ✅
Mohammed Emran gave an excellent…
Mohammed Emran gave an excellent service highly recommended from 4th utility and the internet has been amazing
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Thank you for taking the time to leave such a fantastic review! 🌟 We're delighted to hear that Mohammed Emran provided you with excellent service and made such a positive impression. We'll be sure to pass on your kind feedback to him. It's also wonderful to know that you're enjoying the internet service and that it's been performing so well. Thank you for your recommendation! ✅
The technical support given by Jon was…
The technical support given by Jon was exemplary: clear, very patient, and sorted the issue quickly.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Thank you for taking the time to leave such a wonderful review! 🌟 We're delighted to hear that Jon provided exemplary technical support and was able to resolve the issue quickly for you. Clear communication, patience, and efficient problem-solving are exactly the qualities we strive for, so it's fantastic to know your experience reflected that. We'll be sure to pass on your kind feedback to Jon. ✅
Very happy with Fahad who helped me…
Very happy with Fahad who helped me with my Xbox nat issue and the router login
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Thank you for taking the time to leave such a great review! 🌟 We're delighted to hear that Fahad was able to help you with your router configuration. It's wonderful to know he provided the support you needed and got everything sorted for you. We'll be sure to pass on your kind feedback to him. ✅
The customer service is excellent
The customer service is excellent. No wait times and very polite agents. I spoke to Kay today and she very extremely polite, professional and answered all my questions. The new customers onboarding process was so smooth and yes I did sign up to a new contract.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Thank you for taking the time to leave such a fantastic review! 🌟 We're delighted to hear that you received excellent customer service, with no wait times and polite, professional support throughout. It's especially great to know that Kay answered all your questions and made the onboarding process smooth and straightforward. We're thrilled you've chosen to join us and look forward to providing you with a great service. ✅
Veronique helped with my query promptly…
Veronique helped with my query promptly and had very good customer service
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Thank you for taking the time to leave such a positive review! 🌟 We're delighted to hear that Veronique was able to help with your query promptly and provide such great customer service. Delivering helpful and efficient support is what we strive for, so it's wonderful to know you had a positive experience. We'll be sure to pass on your kind feedback to Veronique. ✅
Answered within 2 minutes of calling
Answered within 2 minutes of calling, guy I spoke to was friendly and helpful
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Thank you so much for your review! We appreciate your feedback!
Good customer service for a cancellation
Fasil and Riyaaz handled the cancellation of my account - (because my landlord didn't want the fibre engineers digging the drive) - with friendliness and professionalism. Excellent customer service.
If I move to another property (that has fibre available), then I will return to 4th Utility for my provider.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von 4thutility
Thank you for taking the time to leave such a wonderful review! 🌟 We're delighted to hear that Fasil and Riyaaz handled your account cancellation with friendliness and professionalism, despite the installation not being able to proceed due to your landlord's decision. Providing excellent customer service is very important to us, and we're pleased that this was reflected in your experience. We truly appreciate your kind words and would be delighted to welcome you back should you move to a property where fibre is available. ✅
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