The most important aspect of changing energy providers is the ease of moving from one to the other. You did everything for me quickly and efficiently. The biggest fear of changing energy providers is... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I spoke to Richard and he connected me very quickly to FE, including all the back and forth details But a few days ago I called you to change my payment method to a direct debit, You hel... Mehr ansehen
I have been trying for over s week to fix issue with my account transfer and they have failed to even tell me s reason why there is error hours on hold then told yes emsil raised complaint attached su... Mehr ansehen
It took a lot of time to connect with 1st Energy, over a day in fact. When I did, the operator carried out all my concerns very well.
Unternehmensdetails
Vom Unternehmen geschrieben
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Kontaktinformationen
Level 4, 459 Little Collins Street, 3000, Melbourne, Australien
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4,1
Gut
440 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I was quite impressed with the person…
I was quite impressed with the person who talked to me on the phone. He gave me all the information I needed.
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Great to hear Jennifer. Thank you very much for taking time to provide a review.
Tasmanians need to know that there is an alternative to Aurora
Important to get the facts about the alternatives and their prices, plus the ease of changing to 1st Energy
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Rob. Great to hear the feedback.
1st energy have been very good to deal with.
1st energy has been proactive in ensuring I continue to receive my concession discounts and were very responsive when asked to relocate my electricity supply to my new home plus they give a slightly higher feed in tariff is you have solar installed.
16. November 2025
Bewertung ohne vorherige Einladung
Very pleasant to talk to and very…
Very pleasant to talk to and very helpful .
4. November 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Lovely to hear Angela. Thank you very much for taking time to provide a review.
Easy
Easy, understand the whole switching experience could not be better:)
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Fantastic to hear Michael. Thank you very much for taking time to provide a review.
Friendly and informative conversation…
Friendly and informative conversation with Ash and Will. We even had a laugh.
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Great to hear the feedback Jeanie. Thank you very much for your review.
The service I received was great and…
The service I received was great and they had all the answers I required
3. September 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Thank you for taking time to provide a review Damien. Much appreciated.
The onboarding experience was so…
The onboarding experience was so simple. It’s the best of any of the retailers I’ve been a customer of. So zippy
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Fantastic to hear the feedback Hamish. Thank you for taking time to provide a review.
Antwort von 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Cheryl. Much appreciated.
Good customer service
Good customer service
Experience good customer service from your staff. She explained the rates with detail
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Great to hear the feedback Cecilia. Thank you very much for taking time to provide a review.
Professional and experienced
Professional and experienced
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Leeanne. Much appreciated.
I have only just joined 1st
I have only just joined 1st , but so far the service has been good.
9. September 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Great to hear Bill, welcome on board! Thank you very much for taking time to provide a review.
Very smooth transaction
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Great to hear Janelle. Thank you very much for taking time to provide a review.
Fast and friendly
Fast and friendly.
It was a very easy process to change my billing from one home to another. We were treated with respect and kindness.
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Fabulous to hear the feedback Kitty. Thank you very much for taking time to provide a review.
Quick and easy set up
Quick and easy set up. When I called customer service to check on something, call was answered quickly and customer service officer was lovely.
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Great to hear the feedback Ivana. Thank you very much for taking time to provide a review.
Easy connection wonderful
Easy connection wonderful
Prompt company perfect to
Deal with
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Fantastic to hear Michael. Thank you very much for taking time to provide a review.
I found sign up online was so simple
I found sign up online was so simple, was very easy to understand, I’d definitely recommend to family and friends
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Fantastic to hear Kym. Thank you very much for taking time to provide a review. Much appreciated.
EXCELLENT COMPANY
I have been with 1st Energy now for 3 years. They have the best customer service and are ready to help with any queries you may have. I've just moved houses and again they went above and beyond.
19. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
This is so lovely to hear Leesa. Thank you very much for taking time to provide a review. Much appreciated.
Ash was very helpful and informative.
Ash was very helpful and informative.
She sent me a new link to fill in my password and it wouldn’t work. I got 5 more links to fill in my password and each time it said it failed so I gave up.
I will ring 1st Energy when I feel like trying again
12. August 2025
Bewertung ohne vorherige Einladung
Antwort von 1st Energy Pty Ltd
Sorry to hear you are having trouble with the password Louise. If you send me your account number to sarah.landry@1stenergy.com.au I will be able to assist.
Read this before starting with 1st Energy Gas
Read this before you sign up. 1St Energy are one of the highest. which I found out too late. Our Gass bill was $1694 which is around 25% higher than many others i have now found online.
Our Heating bill was almost $1606 for the 2 months with 1St Energy.
I have worked out with AGL it would be around $1164 which is the best I found today. Saving $442
Turns out, 1St Energy charge 0.01 Cents per Mj over most. Around 25% more.
AGL start at 0.034 Mj Cents and go as low as 0.02 cents per Mj. AGL work out to be much cheaper. SO PLEASE Look around first!
Just do NOT start with these guys which BTW I found via the compare the markets sites. Don’t trust these guys anymore either as the promote the ones they want you to buy to the top of the list it seems.
All I suggest, especially if it’s a big house, start with AGL, then work out the your monthly numbers to correctly compare with other providers.
In the 2 Images are the rates I used to compare my usage values from the AGL and 1ST ENERGY Websites.
Hope this helps.
8. August 2025
Bewertung ohne vorherige Einladung
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