AVOID - scam
At the start of January I hired a plumber through plunger uk and paid a deposit of £300 after they turned up and said I needed a pump replacing for my heating, which they then ordered. I have no email receipt of this, despite asking for one at the time and following up on this ask.
They promised to get in contact once the pump arrived to arrange a time to fit it, and said they expected this would be the next day. However they never got in touch and the man who came round ignored my attempts to get in contact.
After speaking to a man called Scott in their offices they arranged someone to come round 3 further times but each time never showed up!
I have therefore been trying to get my deposit back but most times they have hung up on me at the point they ask for my card details. At one point I managed to give them my card details but then no money was returned and no email confirmation came despite me ringing back up and requesting this email. I have also followed up over email but had no response.
This’s is unprofessional and unacceptable. A reputable company should either provide the service they promised or refund the money. Instead, they took my deposit and disappeared.
I strongly advise others to stay away from them unless you want to waste your time and money. If they resolve this issue, I will update my review.
If I do not hear back from them shortly I will also be reporting them to the various consumer protection and fraud authorities and taking legal action.