M G

The website was straightforward to navigate as was the ordering process and receipt of items bought. Quality of goods purchased was excellent. I will return in due course to order more.

I bought two Borg jackets in 2 different sizes to save time. On receipt the quality of the items seems perfect as to be expected from this brand. One was right for me, the other too small. So began (and continuing) saga - the marathon troublesome experience trying to register an item for return which is their absolute first step. Not only do they require the customer to pay for returns, their return process is truly Machiavellian designed to frustrate the customer. It’s taken me three elapsed hours but I’ve got nowhere. I have already paid for EVRI to send it back BUT I must Register the return on their portal first and it isn’t working. FYI customer service does NOT provide a phone number. The phone number given for Hunter on TrustPilot is out of service or just wrong. Hunter offers an email address but the response is from robots who are worse than usual AI. Clearly the brand strength does not extend to it use of information systems nor its customer service. I’m so disappointed in Hunter. What a shame they are not protecting the brand in its key front line contact with clients.

Excellent service. Great coffee. I’ve been a client for several years and think they deserve extra stars also for making the whole process of coffee selection, delivery and recycling so straightforward.

Pace acquired Axess 2 which was in financial trouble. They put someone from Deltron lifts in charge who actively ignores maintenance enquiries from Axess 2 clients. Such is the business of private equity owned businesses! They acquired Axess 2 for the client list and then ignoring them. So we can safely assume service ethos is not a priority. Perhaps just a brand grab?

I purchased a brand new bmw on 1/9/23. It has faults which have been acknowledged by Sytner. The person assigned to schedule a further visit to their workshops has yet to contact me two weeks after his promise to do so. My faulty car meanwhile rests in the garage at home! 9/12/23 UPDATE 🚨Mr Flowers got in touch - thank you - and my car is at Sytner’s workshops from yesterday being checked out. I’ve been promised an update on Monday.