RBAR

Sadly my views only echo those of so many others. we had used them previously without issue then suddenly a few months ago they started taking huge ever increasing DD amounts based on estimated readings. We submitted actuals with photos and these were ignored. Even our last one for September was ignored despite them asking for it. we estimate an overcharge to date of 3800kwh or £680. We sadly have no record of this with them other than our readings versus those on their bills and they still tried to take a DD for October's estimated (again ) bill. We have cancelled our DD now. I am horrified that these people were allowed to run a business like this for so long and that proper safeguards were not in place to protect consumers. We have been extremely stressed and thank goodness it was not my parents involved the experience would have probably killed them with worry. As it is we can only hope we have some chance with the switch that all this comes to light and we get something back. The fact we will now pay more is a shame and bad timing but on the other hand if we can deal with a more professional team it will still be better. I live in hope.