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Symbio Energy are not fit to supply the UK Market. AVOID AVOID AVOID

Do not, I repeat do not use this company. They will disregard your meter readings and increase your direct debit month on month. As of today, I am six months in credit. I submitted my meter readings today and they have increased my direct debit by 60% even though the existing credit will cover over six months supply!

They will ask you to jump through all sorts of hoops to try and resolve the situation and then claim they do not have the technology to read .jpg or .pdf documents. They have broken promise after promise to resolve the situation.

It is my belief that they are in financial difficulty and are trying to raise capital by overcharging their customers. Read back through this thread and you will see the same theme, over charging. They are breaking just about every rule.

The sooner they go bust the better and release people from their contracts.

More evidence for my individual complaint to OFGEM.

28. September 2021
Bewertung ohne vorherige Einladung

Antwort von Symbio Energy

Dear Customer,

Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We would like the opportunity to talk and investigate your feedback further.

Request you to drop a line with your contact information on reviews@symbioenergy.co.uk we will ensure our team will contact you with 72 working hours. We strive to better ourselves in doing so we would aim to contact you with an effective resolution.

Regards
Symbio Energy Team