Symbio have been absolutely despicable…
Symbio have been absolutely despicable from the start. We have had to contact them every week for the last 4 months to try and end our contract but they are still taking money from my account. You owe me nearly £500 and it is so upsetting that I am struggling to either get an email response or soemone on the phone to discuss these issues with me. Also, I got told it would be 41£ per month and one month were charged £270 for a tiny 2 bed flat during summer months when we didn’t even use the heating!!!
I need a full refund, all the negative reviews you read are true. Please contact me to resolve this, I have had to come onto a review site in the attempt I might be finally be noticed, not something I wish or want to do.
Antwort von Symbio Energy
Dear Customer,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We would like the opportunity to talk and investigate your feedback further.
Request you to drop a line with your contact information on reviews@symbioenergy.co.uk we will ensure our team will contact you with 72 working hours. We strive to better ourselves in doing so we would aim to contact you with an effective resolution.
Regards
Symbio Energy Team