Cowboy company
1st December
Engineer from Plumbforce attended to diagnosis fault of boiler, identified as PCB board faulty. Took £300 deposit for PCB board
12th December
Brysan attended property to replace PCB board, the boiler is still not working. Engineer didn’t leave the old board. Recommended to replace boiler. Polumbforce took the remainder of balance immediately after engineer attended. Head office quoted new boiler via email 17th December 2025
6th January
Independent engineer attended property and diagnosed the problem as PCB board, as he inserted 6x fuses at separately to test component.
12th January
Engineer from Plumbforce attended, did not look or open the PCB board and verbally confirmed the board has been changed but a component is blowing out the fuse. He recommended changing the boiler again. And admitted the first engineer should have said the boiler change should have been recommended in the first place.
27th January
Independent heating engineer attended and fitted PCB panel bought by myself. Boiler fully functioning
27th January
Rang Plumbforce direct to complain about initial non-repair and charge of faulty PCB board. Informed me they will carry out an investigation, and respond in 24h
28th January
Attempted to ring plumbforce direct, and unable to get through
