Great customer service
I got a boiler installed by them in 2019, I lost the paperwork and when it came to sell my flat (I needed boiler safety cert) they were SO helpful. The initial woman I spoke to said the guarantee should be enough, then they called me back straight away and a man talked me through the process of getting a copy of the boiler certificate, emailed me a link and checked it would be there before I ordered the copy. It’s just really refreshing to speak to a human directly who can help me straight away and even more of a relief that they’re still happy to help 6 years later.