Mercedes Damian

Slawek cleaned my loft and was very thorough and professional. I am very pleased with this company.

Craig installed a garden door lock for me. He was very professional and the price was excellent. I found this company to be diligent, offer affordable prices and a prompt response.

Professional - Efficient - Good communication

On 18 June 2025, I bought on their website tickets to visit the Louvre Museum on 19 June 2025. Those tickets were advertised as being available. As I did not receive a confirmation email for the booking, I called them and finally spoke to a customer service team after being left on hold for a long time. She assured me the tickets were being processed and was keen to get me off the phone. I refused to be fobbed off and insisted she speaks with the team 'processing' the tickets to confirm the status of said processing. After being on hold for a while again, she returned and informed that they actually did not have the tickets. I then asked to be immediately refunded and requested confirmation of refund by email. On the same day, 18 June 2025, I received an email stating they would be refunding me the 72 euros. I waited for a week and having not received anything, I chased them and they sent me an email on 25 June 2025 stating they had processed the refund a few days prior. As at today's date, 1 July 2025, I have not received anything and reported this fraudulent transaction to my bank. This company is dishonest, untrustworthy and conducts a scam operation. I would advise anyone to avoid them.

I called this company today in order to find out more about their prices and to book them to repair a leaking shower. The lady I spoke to was condescending and made me repeat myself a few times when the call started. I have a slightly pronounced French accent - not one that means you can't understand me - yet she behaved as though it was hard for her to understand me. Then when I asked how much they would charge, she quoted me a price that is different from the one advertised on their website. I had to probe for her to clarify and give me more details. At the start of the call, she asked me for my postcode and address to check whether they had someone in the area they could send- and asked me a few times whether I wanted to book. As I was probing their prices, she must have gotten fed up and then out of the blue told me suddenly they cannot offer me that service - they do not have any appointment to offer me! I am utterly appalled and will never ever contact this company again.

I purchased a divan bed set with mattress and matching headboard from this company and had a really bad experience:
1/ I did not receive an order confirmation email and had to call them to ask that I be sent an email confirming the order and order details.
2/ I was sent an incorrect invoice and had to call them to request that I be sent an invoice for my purchase. I was told I would be sent one - only to receive another incorrect invoice - leading me to call again..
3/ Although they advertise next day delivery, at the checkout process I was not provided with delivery dates to select...only to receive an email advising I would receive the items 2 weeks after the purchase. I had to call them and advise I would have no choice but to cancel my order as I needed the items prior to a set date and had to argue my case...
4/ The delivery personnel who brought the items had not been advised these items were sold with free assembly...I had to call them whilst the gentlemen were there to clarify matters and advised the delivery personnel I would reject the order unless the items were installed. The delivery personnel advised me that this company had done this to them before and had not paid them for the installation service.
5/ The damask divan set is of cheap quality.
6/ They sent me the wrong mattress! I ordered a 10-inch 1550 pocket spring memory foam mattress and was sent an 8-spring mattress which is utterly useless and so uncomfortable you may as well sleep on the floor. It is a disgrace they would sell such a mattress.

I am angry and disappointed and would absolutely not recommend this company.

UPDATE 15-2-2024:

After multiple difficult discussions with this company, they agreed to replace the mattress.

They then proceeded to send the same mattress again on 12/2/2024 and the delivery person was incredibly rude and shouted at me. I rejected the so called 'replacement mattress' and called that company to query why they had sent the same mattress again as a replacement. I had to have a long discussion with them to agree to send me a replacement, i.e., effectively to send me a mattress corresponding to what I had paid for and what was advertised on their website.

On 14/2/2024, a replacement mattress was delivered with the delivery men initially refusing to collect the initial mattress from the bedroom where they had left it and to bring the new mattress to that bedroom, notwithstanding the fact that I had been assured by beds.co.uk that this would be done. These delivery men stated they had worked for a while now with beds.co.uk and that beds.co.uk did not provide that type of service whereby they would collect the mattresses from bedrooms, etc. I had to argue my case again for them to provide the service I had paid for.

Put simply, this company is unprofessional and not to be trusted. It has been an ordeal. A simple straightforward transaction turned into multiple phone calls and heated discussions. If you value your health and wish to avoid high blood pressure, you might wish to give this company a pass.

Great advisors - Kate and Josh from the protection team were very helpful.

Great service from Joshua Spokes. Joshua was very knowledgeable and helpful.

Update - 10/3/2023

I have now had the item pushed through my letterbox. I have not opened it nor used it and do not intend to do so as I have been so disappointed with this company. The bottom of the box has in great lettering: MADE IN CHINA.. I would return it - but having read other reviews, it is clear that one is unlikely to be able to return it as this company seems to make it incredibly difficult both to cancel and return items. I will dispose of it and write if off as a bad loss.

I will never use this company again.

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Order No. 00000089 - Placed on Feb 06,2023 on bleameofficial.co.uk

I placed an order on 6 Feb 2023 with this company and paid them £23.99.

To date I have not received anything. I contacted them by email on Friday 3 March 2023 advising that I was yet to receive my order and asking them to confirm when I could expect delivery or refund me.

On 4 March 2023, I received the following reply by a person named Aaron Gross:

“Hello Mercedes,

Thank you for your message.
I have just checked and can see that your order is still in transit to you and on its way.
Once it arrives in your country there will be new information and an estimated delivery date.
Courier service is a bit slow in updating their system but rest assured new updates will be provided soon.

You can follow the tracking at the link below…Tracking number: H00RVA0182868595

I am sorry for the inconvenience.
Please do keep in touch and let us know if you experience any issues.

Kind Regards,
The Bleame Official Co. UK Team”

When I checked that tracking number, the information provided stated the order was placed on 28 February 2023! It also stated it was in transit to Evri on 28 February 2023 and was retailer-dispatched on 2 March 2023 ??

Needless to say the above information raises questions as to the delivery process of this business.

I replied to Mr Gross’s email advising that this order had been placed a month ago and there had been ample time for this order to arrive. I requested that I be provided with a specific time for an expected arrival time and advised that him stating the order is still in transit after a month is simply not good enough.

I received the following reply from Mr Gross on 4 March 2023:

“Thank you for your message.
Delivery depends on the courier company and we are hoping it will arrive quickly.
A lot of shipments experience delays so it is hard to predict the exact delivery date.
So sorry for the inconvenience.”

I replied on 4 March 2023:

“As you are unable to provide an expected delivery date, I have no choice but to ask to be immediately refunded.”

Mr Gross emailed me on 5 March 2023:

“Thank you for your message.
So sorry for the inconvenience but I cannot issue a refund/cancellation for an order that has been shipped and is in transit to you.
I do apologize that the courier service experienced a setback with the delivery.
Please don’t hesitate to reach out, if you have any further concerns.”

I am frankly appalled by the sheer incompetence and dishonest business practices of this company. An order placed on 6 February 2023 allegedly only placed on 28 February 2023 and in transit that same day with Evri which is itself a delivery/courier company and then dispatched by the retailer on 3 March 2023, that is 3 days after it was allegedly in transit with Evri!

This company is obviously not serious nor reliable and is intending to defraud customers. There are no legitimate or valid legal reasons for this company refusing to reimburse me.

I would advise everyone to avoid purchasing anything from them as this is clearly a scam.

I booked a tour on viator.com: Zurich Christmas holiday tour on Bahnhofstrasse and Christmas markets. The tour operator (Pearls of Switzerland Christina Tschuppert) did not turn up and I was left standing outside the front entrance of a hotel. The monies were taken from my bank account 11 days prior to the tour.. to the tune of £282.94. Prior to the tour day, I had sent messages to the tour operator via Viator’s platform to get more information. My 3 messages went unanswered. The day before the tour day, I called Viator and explained I had not been able to reach the tour operator. Viator told me they would call and email me back. No one called me back from Viator. On the day of the tour, when I realised no one would be coming, I called Viator and was on the phone with them for 24 mins. They said they would process a refund request but they had to first try and contact the operator. I also submitted a refund request myself on Viator’s platform for the £282.94 I paid together with £60.74 taxi fares I incurred. Tonight, I just received an outrageous email from Viator that goes as follows:

…
Thank you for your patience while we looked into your request.

We have been in contact with the local tour operator regarding your booking, and were unsuccessful in obtaining a refund.

However, we understand that this experience did not live up to your expectations. As you are a valued customer, Viator would like to extend a partial refund for this booking.

A partial refund of 28.29 GBP has been processed to the original form of payment. Please note, depending on your form of payment, some refunds may take 3-7 business days to appear.

At Viator we believe that all feedback is important and helps improve our customer experience. Your feedback has been shared with the local tour provider and we look forward to assisting with any future travels!

Regards,
Richard
Viator Customer Service

To say that I was shocked, upset and extremely angry does not cover what I am currently feeling. How insulting of Viator to send me this reply. Shame on them for trying to swindle me and advertising scammers. I am asking Viator to immediately refund me and compensate me in full.

28 November 2022 update (Second update)

As at today's date, Seat Unique have still not contacted me nor have they acknowledged my complaint, let alone investigated it. Unbelievably disrespectful behaviour from this company, which apparently believes it is above all applicable laws and can treat customers anyway they want.


Initial review of 31/10/2022

On Monday 31 October 2022, I purchased 2 tickets from seatunique.com for the England Women v Brazil Women Finalissima 2023 taking place on 6 April 2023. I was charged £325.08 for the privilege only to find out shortly thereafter that Wembley stadium sold the same tickets for £99 inclusive of VAT each. I asked on Tuesday 1 November 2022 to be refunded and received an email today Wednesday 2 November 2022 from them stating the tickets are non-refundable. When I spoke to their representative on 1 November 2022, he confirmed that the tickets were yet to be released by Wembley stadium. These business practices are appalling and extortionate. For the same tickets, seatunique.com are charging me £127.08 more. There is no justification for that. I have now submitted a formal complaint asking to be either refunded in full (as I am frankly disgusted by the extortionate practices of this company) or to be refunded the difference in price. I hope this company will do the right thing. Utterly reprehensible business practices.

—

First Update:

Seatunique.com wrote their customer service team would contact me. No one has contacted me. No one acknowledged my complaint. I will see how I can escalate it to a regulator. Really appalling business practices.

I purchased items from them I never received. For whatever reason their system sent the items to my old home address even though whilst paying I had given my updated home address. I informed them about this asap in order that Hermes be notified and deliver to my updated address. I was told they would inform Hermes yet the following day the items were allegedly delivered to my old home address. I reached out to the landlord of my old home address who asked his tenant about the package and his tenant stated they never received anything. I tried a few times to call this company to no avail. I emailed and no one replied. When I finally got through I spoke with an unhelpful lady who told me to contact Hermes myself to deal with it. At no point did they apologise, offer a refund or to resend the items to the correct address. I will never use this company again and would advise everyone to avoid them.

It was easy to book an appointment to have an EPC done. The assessor, Terrence Walker, arrived on the day of the appointment on time. He was professional and efficient, told me when I should expect the report to be issued and indeed the report was issued as per his advice. All in all, it was a very professional and easy to use service. I would recommend this company.

I purchased 2 sets of plants, each coming with 2 plants and 2 black flared planters. For one of the 2 sets of plants, one of the 2 planters I was sent was dirty and broken. For the other set of plants, I was sent 2 planters that were of incorrect size. I communicated this to the company, who asked me to take pictures with a tape measure showing the height of the planters. I sent all the right pictures. The company said they would send me replacement planters of a correct size only to send me replacement planters of the same incorrect size they had previously sent. There is no telephone number to contact their customer service, so each time I used their chat function. And when I used their chat function today to report this latest debacle, no one replied to me via the chat function. I was charged for those planters as part of the overall price. This is really dishonest. My experience with this company has been really poor.

This company is a scam...
I bought a Lit Wireless Solar PowerBank Type C × 1 from them on 25 May 2020. To date, I have not received anything. They are not answering their emails and now their website litsolar.com is 'not available'. Do not fall for this like I was

On 4 July 2020, I received a letter dated 22 June 2020 from Currys PC World Knowhow team signed by their Customer Services Manager. In this letter, I was thanked for buying an agreement from them, with said agreement due to expire on 28 June 2021.I was first confused and thereafter upset as my agreement with them(numbered BH2VJRTQ) had actually expired on 27 June 2020 (It had incepted on 28 June 2015), and I had not renewed that agreement nor bought any new term from them. Therefore, I was perplexed as to why I should be sent a letter thanking me for buying an agreement which would expire on 28 June 2021. I thought the letter was either sent to me in error or one of their employees simply made this up.

I called them today, 4 July 2020, on the number provided to me on the letter, 03445614000 in order to clarify matters and was on hold for 28 minutes before I could speak to someone from their team called James. Within a minute of me introducing myself and explaining the matter, the call was interrupted. As I did not hang up the phone, I can only surmise that their employee hung up the phone? No one attempted to call me back... I also tried to email them and received a message telling me that my message was undeliverable as customer.services@... couldn't be found. I tried to submit a complaint via resolver and got an automated message stating "This mailbox is no longer active, please visit our contact us page for further information on how to talk to us... /contact-us-1181-theme.html". As a last resort, I forwarded the email I had previously sent and which was 'undeliverable' to another email address I found online for Currys in Ireland.. I am not sure whether I will hear back from Currys about this issue. Needless to say that I am greatly concerned and Currys PC World Knowhow team have made it incredibly difficult to reach them should one seek to clarify an issue. This is just a very disagreeable experience.

On 4 July 2020, I received a letter dated 22 June 2020 from Currys PC World Knowhow team signed by their Customer Services Manager. In this letter, I was thanked for buying an agreement from them, with said agreement due to expire on 28 June 2021.I was first confused and thereafter upset as my agreement with them(numbered BH2VJRTQ) had actually expired on 27 June 2020 (It had incepted on 28 June 2015), and I had not renewed that agreement nor bought any new term from them. Therefore, I was perplexed as to why I should be sent a letter thanking me for buying an agreement which would expire on 28 June 2021. I thought the letter was either sent to me in error or one of their employees simply made this up.

I called them today, 4 July 2020, on the number provided to me on the letter, 03445614000 in order to clarify matters and was on hold for 28 minutes before I could speak to someone from their team called James. Within a minute of me introducing myself and explaining the matter, the call was interrupted. As I did not hang up the phone, I can only surmise that their employee hung up the phone? No one attempted to call me back... I also tried to email them and received a message telling me that my message was undeliverable as customer.services@... couldn't be found. I tried to submit a complaint via resolver and got an automated message stating "This mailbox is no longer active, please visit our contact us page for further information on how to talk to us... /contact-us-1181-theme.html". As a last resort, I forwarded the email I had previously sent and which was 'undeliverable' to another email address I found online for Currys in Ireland.. I am not sure whether I will hear back from Currys about this issue. Needless to say that I am greatly concerned and Currys PC World Knowhow team have made it incredibly difficult to reach them should one seek to clarify an issue. This is just a very disagreeable experience.

In December 2019, I bought an item from the Range that I need to return. A driver from DHL Parcel Croydon collected it on 19/12/2019 and at the time of collection said his machine was not working so he could not affix the return label. Thankfully, I took a picture of the guy. A few days later, one of his colleagues came to collect the same item. I told him the item had previously been collected by one of his colleagues and he said he had actually seen the package at their depot but thought it was a package that was to be delivered to me and had planned to deliver it the following day...He assured me that he would make sure that the package was returned to the sender. He had the return label and I took a picture of the label. As I had not heard from the sender at the end of December 2019 and the tracking information was not updated. I contacted them to query whether they had received the item and was told they had not. I explained the item was collected on 19/12/2019 and they told me it was probably delayed because of the holiday period... By sheer luck, around the same time, the second DHL driver who had informed me he had seen the package at their depot came by to deliver another package from another company and having recognised him, I queried what had happened to my item and he told me that his manager told him that he could not find the item at their depot...I called the sender and relayed the whole sordid affair to them. They called the DHL depot and the manager allegedly told them that the parcel had not been collected. They then asked me to send them the pictures I had taken. I emailed them the pictures and the package was only returned to them yesterday 8/1/2020. Had I not taken pictures, there is no doubt in my mind that my package would have been disappeared. This week, DHL Parcel was to deliver another parcel on Tuesday 7/1/2020. I spoke to the delivery guy (who ironically enough is the first guy who disappeared my December package after having collected it...) through my video surveillance system and advised him that I was not home and requested that the parcel be taken to a parcel shop or post office. i just saw him walk away without leaving a calling card. Thankfully, I got the tracking number from the sender and when I looked on the DHL tracking system, I saw that my parcel was taken back to the depot. Needless to say, with my previous experience, I figured out I'd better rearrange delivery before my parcel is disappeared. I requested online redelivery to the local parcel store and the parcel was to be delivered today between 2pm and 3:15pm. Instead, I saw on their system that the parcel was out for delivery around 9:13am and shortly after 11am was taken back to their depot. When I realised after 3:15pm, that once again, some thing illicit appeared to be taking place, I called DHL (first DHL Express who told me (Joshua) the tracking number was for DHL Parcel and they would transfer the call only to put me through a recording message asking me to call a number...) and spoke to a man called James who said the driver who was supposed to deliver my parcel today was the same one who first came on Tuesday and he did not know why he did not deliver my parcel. James was extremely surprised and told me he would raise this with his manager, arrange redelivery for tomorrow and they would enquire why the parcel was not delivered today. I was left fuming. It is quite disgraceful that such persons are working for DHL Parcel and attempting to misappropriate customers' properties. It is appalling and disgraceful behaviour, and should not be tolerated.

I bought 2 items from futoncompany.co.uk over the Christmas period and patiently awaited delivery.

I received a sms text this morning 3/1/2020 from Parcelforce advising they will be delivering a parcel from Futon between 9am and 10am. Shortly after 9am, around 9.03, I looked at the tracking on the Parcelforce website to check the delivery timeframe was as per the SMS text I had received and saw that their driver claimed to have come by at 8.57am! I called Parcelforce and spoke to a man who told me he would get their London office to call me back. I then received a call from a lady who told me she would call their driver and ask their driver to call me back. No one called me back. I called Parcelforce again and spoke to a lady called Linda who put me on hold and transferred me to their North East office. A gentleman at that office told me that I should not have been transferred to their office and needed instead the Mitcham depot. He asked me to call Parcelforce main number again and select option 5, which I did. The man at the Mitcham depot told me also that Parcelforce delivery drivers do not have mobile phones and they could not call them and the drivers could not call me, which contradicted what the second person I had spoken to had told me. When I proceeded as per the advice given to me by the gentleman from the Mitcham depot, I was on hold for a long time and decided to press option 1 to go back to Parcelforce main customer service experience. I spoke to a man called Martin who told me that I had come to Parcelforce London south west depot. I relayed to him the whole ordeal including the fact that their driver did not come, no calling card was consequently left and Martin told me that the information given to me by the second lady was incorrect as they can only contact their drivers by text... He put me on hold for a few minutes and then advised me that the driver texted them that he would be delivering at 2:30pm... I told him I wished to complain about the service I received but he told me that customers can only submit complaints online and they cannot take complaints over the phone. I said I would not only complain online to them but also to the sending company.

The driver from Parcelforce blatantly lied. I am afraid there is no other word to qualify the conduct of their driver. As a result of this driver’s lie, I spent an hour and a half on the phone this morning with Parcelforce and spoke to 5 people: 3 men and 2 women, and I am yet to receive the items, which are now supposed to be delivered in the afternoon. No real help from Parcelforce and more likely than not, no accountability. For this driver to have behaved in such a manner shows a lack of respect and utter contempt for customers.