Extremely stressful, refund only via chargeback
I ordered from Allzone on 13 November 2025. The experience that followed was weeks of stress, time-wasting, and uncertainty.
A shipping label was created with GLS, but the courier never received the parcel. No delivery ever happened. Despite this, I was repeatedly given vague updates and shifting explanations.
When I cancelled the order and asked for a refund, I was:
-Offered store credit instead of a refund
-Given no clear timeline for getting my money back
-Sent long emails full of generic wording but no concrete action
I spent hours:
-Chasing emails
-Taking screenshots
-Reading consumer advice
-Contacting my bank
-Stressing about whether I’d ever see my money again
Eventually, the only way I got my money back was by raising a Visa chargeback through my bank. Allzone later admitted they could not refund directly and told me to do a chargeback instead.
I did finally get my money back on 30th January 2026 — but only after weeks of emotional energy, admin, and anxiety. A legitimate retailer should not require customers to involve their bank to recover funds for goods that were never delivered.
I would strongly advise others to avoid Allzone unless you’re prepared for delays, unclear communication, and having to fight for your refund.
My Order Number: 473756
Antwort von Allzone
Lamentamos profundamente la situación que nos describe y comprendemos la frustración que ha generado. Debido a incidencias operativas que han afectado tanto al stock como a los servicios de nuestra web, no ha sido posible procesar su pedido ni garantizar la entrega. Por este motivo, los pedidos pendientes han sido cancelados.
Actualmente, los reembolsos se gestionan únicamente vía chargeback, que es la vía segura y trazable para recuperar su dinero de manera correcta y confiable. Somos conscientes de que este procedimiento puede resultar más laborioso, y le pedimos disculpas por cualquier inconveniente que esto haya supuesto.
