Colin Tempest

I appreciate that my situation may not reflect the typical experience, as I ordered a gold number. However, the process so far has been quite frustrating.

I received my SIM on Friday and attempted to activate it on Sunday, but I was unable to make calls. I contacted customer services on Monday and was informed that the wrong SIM had been sent. A replacement arrived on Thursday, but the SIM number on the accompanying letter did not match the number on the physical SIM.

I requested activation online using the physical SIM number at 10am on Thursday. It is now the end of Friday, and my phone still has no service. When I contacted customer services again, I was told there is a backlog on SIM swaps, and activation could take up to an additional 48 hours.

Update: Service was established on Saturday morning - so 2 days to activate and 6 days after I started paying for the service.

I’d like to share my fantastic customer experience with Julie at the Bishop Auckland store. I needed to exchange an item I had ordered online, and despite it being a non-standard return, Julie was incredibly helpful and friendly throughout the process. Her excellent service made me feel truly valued, and I sincerely appreciate her assistance.

I was charged £5 shipping for a 20 gram package containing laces and shipping took one week. The laces were described as 'Nike Vaporfly Replacement Laces'. They are good quality but much wider that the Nike original laces and not really suitable for the shoe.

I bought two EXP14i treadmills from NordicTrack and had to send them both back due to various faults on arrival. Then I ordered an EXP5i direct from Very.

During the first run after assembly everything was fine. Then I tried inclining it to 2% and then back down. Now the deck makes extremely loud creaking noises when you run on it or just bounce on it lightly while the belt is stationary.

The delivery guys who picked up my last NordicTrack said they they get a lot of these returned.

I strongly recommend avoiding this company. The quality of their products is appalling.

Fantastic experience with Jake today. Very knowledgeable and helpful.

I applied to V12 to finance a treadmill over 12 months and was rejected because my application "did not meet our lending criteria". Concerned that there might me a problem I was directed to the credit agency they use TransUnion who confirmed my credit score was excellent (647/710). The only conclusion I can draw is their lending criteria means they don't wish to lend to people who can pay them back too easily.

*update *
No assistance provided from V12. I’ve posted this as a warning to others to avoid using V12 if you don’t really need to borrow the money. I did it purely as a convenience since it seemed like an easy way of spreading payments for an expensive purchase.

Didn’t qualify for the £100 payout due to holding a current account. So switched to another bank and received £200. Probably not the customer loyalty they were trying to inspire.

Stuck in the waiting room for two weeks trying to open an account. Came to check on Trust Pilot if this is normal. Based on the reviews I’ve decided to delete the App.

This is a good mattress and worth the money. Customer service is excellent.

But if you’re a side sleeper you will probably find this mattress too firm. It’s borderline acceptable with the comfort layer but I had to buy a topper in the end.

Visited Bishop store. Tried to buy a t-shirt. Lady on the till picked up the phone while I was waiting and spent 3 minutes checking if items were in stock for the caller. Then left me standing there while she went to check for items on the stock floor. This store is a joke.

Ordered a pack of blue running socks. They sent me a pack of red socks. Sent them back and ordered another pack. Same thing happened. This is the last time I order anything from Adidas.

Ordered an item to pick up after website said it was available for immediate collection from the store. Order confirmation said I could pick it up in four days' time (web site still says it's in stock). Tried using the virtual chat assistant to query the order which gave a unhelpful standard answer then logged off the chat.

Tried to use the online form (6 pages) to add a driver to my policy. Two hours and 6 emails later, after I'd accepted the quote, I was told the policy couldn't be updated and I should chat with an agent. First agent took my details then disappeared. Second agent started again.

Very quick delivery and super easy to deal with.

Visited the apple store today in Gateshead. Turned up and told by fairly impolite employees that visits are by appointment only. Offered an appointment 4 hours later and told no browsing. I wanted to look at the new iPhone 12 to see if I want to upgrade from an XR. Decided not to bother with an upgrade this year.

Been here twice and both times they ignored my order. The last time they put mayo on a vegan burger, put ice in a drink when I asked for no ice, made a side large and gave me a whopper I never asked for (and charged me for both items). Didn't give me a receipt so I just thought it was expensive at first. The rest of the food was cold by the time they sorted out the non-mayo vegan burger.

I ordered a pair of no-show running socks. After the order confirmation email there was no further communication until a Hermes parcel randomly arrived a week later.

The socks are okay. They're quite thick and very tight (I'm a UK size 9). There was no documentation in the package and no returns information on the website or I'd probably have sent them back.

Because you can't really move your toes in them, I ended up with pain in both my achilles tendons after a few 10k runs. They may work for other people but I didn't get on with them

Fantastic service and fast turnaround of Hoka running shoes. Let down by UK delivery partner who failed to deliver on the day they said would, and took two days to move the parcel 24 miles.

Waited all day for a delivery. Checked the tracking link at 18.40 and got a message saying they'd failed to deliver the parcel and should have left a card (they didn't). Email also said that if their driver was unable to deliver for any other reason they will attempt to deliver it the next day. So, do I wait in all day again and hope for the best?