elaine

Brilliant service, quality and price. The customer service is superb, Tanaya responded to my email query quickly, she was helpful, polite, friendly and professional. We have made several purchases over the last 6 - 8 months and will continue to use and recommend this company.

Brilliant courier service. My order arrived in perfect condition, the driver was polite and professional, the tracking service is brilliant.

We ordered an oiled oak table top. It’s beautiful and exactly what we needed.
I was a bit hesitant before ordering as I had never heard of Domli. I checked the reviews on here and they were mostly positive so I took a chance and I’m very glad I did.
I made a typo when entering our address - no excuses, I had a blond moment and I didn’t double check the details before checking out - I emailed their customer service department and Greg very kindly corrected my error on the order.
Thank you Greg, it’s very much appreciated and it’s good to find a company who is able to resolve an issue caused by an idiot customer!!!! :-)
Great quality product for a good price, exceptional customer service and great courier service.
We would not hesitate to order from Domli again.

I have purchased from T&M many times over the years and I have never been disappointed with the quality of plants and bulbs.
The customer service is polite, professional, friendly and proactive when resolving an issue.
I will continue to order from T&M and I have no hesitation in recommending them.

I bought 2 Adventuridge camping chairs last June, but due to Covid and home renovations we weren’t able to use them until last week. The first one broke after 3 days, the second broke the following day. Adventuridge is a brand commissioned and sold exclusively by Aldi. I telephoned Aldi Customer Services when we returned home, but according the agent I spoke to, these chairs have no warranty other than the 60 day warranty - the agent didn’t even know the difference between their 60 day change of mind returns policy and a warranty. I asked to speak to a manager but there was no manager available? and I was assured I would get a call back from a manager within 4 hours, nobody phoned. I emailed Customer Services but other than an auto acknowledgment email they haven’t bothered to reply, I forwarded my email to the CEO’s office but again other than the auto acknowledgement email Aldi haven’t bothered to reply.
It is really sad to see this Company going downhill so fast, I used to think Aldi were great, their food products were great quality and good value and their staff were efficient and polite, it’s so different since the pandemic and the Company are being let down by their Customer Services Department, they are unprofessional, uninformed, untrained and unhelpful.
The Adventuridge chairs have no warranty information on the label, they merely state: Made in China for Aldi.
Why are Aldi selling products without any warranty - are they commissioning and selling products of such poor quality they won’t offer a warranty in case they are buried under the amount of claims and complaints?
Come on Aldi, sort out your Customer Service Department, they are dragging your Company down and letting down your customers, learn from the now defunct retail Companies, no retail Company is too big to fail, ignore all these reviews at your peril!! Poor show Aldi!

Excellent company to deal with. The 6’ x 6’ feather edge fence panels are superior quality for a very reasonable price. Delivery on time and driver very helpful, friendly and professional. A very good all round experience.
We’ll definitely use Witham Timber again and we’ll recommend them to anyone who is looking for timber products.

I ordered 2 bleeding hearts on 2nd April and was prepared for delivery to be delayed due to the pandemic. I received a despatched email on 21st April and my plants arrived on 23rd April - the box looked like it had been jumped on, one of the pots was damaged. I took photos which I forwarded to Gardening Express and I gave the plants a couple of days to rest before replanting. They were planted in the same soil, in matching pots, they were in the same location and watered with an irrigation system - exactly the same conditions. One plant is thriving, one plant has now died, it was the plant with the damaged pot. I contacted Gardening Express again nearly 3 weeks ago with photos about the dead plant but Gardening Express haven’t bothered to acknowledge or respond, I have now given up trying to get Gardening Express to replace or refund the dead plant.
I will never use this company again and I would never recommend them to anyone.
Update:
After I wrote the above review, Gardening Express asked me through Trust Pilot to supply them with the order details so they could look into this, that was the last I heard from them. I still do not have a refund or replacement plant. Appalling company with appalling customer service and rubbish products, i have accepted I was conned, what they advertised is not what I received, ie healthy plants, and my money is long gone and I will never order from them again and I would recommend everyone steers well clear of this company.

We have two rescue dogs and we have always used the Company of Animals comfy harnesses for walking the boys and for securing them in the car for travelling, the quality is so good that we have only needed to replace the harnesses when they boys have outgrown them (last year we changed to Halti harnesses, collars and leads for walking the boys and the COA comfy harnesses for travelling - Halti is also a Company of Animals brand) We had a problem with one of the comfy harnesses and took it back to a well known high street pet shop but they didn’t want to know as we had purchased the harness over 28 days previously. I contacted Customer Services at Company of Animals and they replaced the harness without any drama. I recommend that dog owners support this company, as both Company of Animals and Halti products are brilliant - the quality is superb and the company are a joy to deal with.
Thank you Company of Animals.

I ordered a breathable groundsheet for our awning, Towsure had the size and colour I wanted showing as in stock on their website. I ordered the 3.9m groundsheet. The order confirmation and invoice were emailed to me and showed the size and colour I ordered and the price I paid.

There was no ‘item despatched’ email. I received an email from the courier saying my parcel was out for delivery about an hour before it was delivered - luckily that wasn’t a problem but an ‘item despatched’ email would have been useful.

The parcel contained the wrong size groundsheet. The despatch note had been changed by Towsure from 3.9m to 3m to match the size they sent not the size I ordered. I telephoned Towsure and after they had looked into it I was told it was a website error and the size I ordered was not an available size and if I wanted the 4m it would cost £10 more - £10 for 10cm even though it was their mistake and they had changed the paperwork. The available sizes are in 50cm increments with £5 increase for each extra 50cm. By my reckoning I should have been charged an extra £1 for the extra 10cm in size and I would have happily paid that even though it was more expensive than other websites selling this item. I paid more to get the exact size we needed rather than the cheaper standard 4m groundsheet which is readily available from other camping/leisure websites and ebay. I would have paid an extra £1 for convenience but I will not pay an extra £10 - £1 per 1 cm - that’s a rip off Towsure!!!

I now have to wait for Towsure’s parcel to be collected and then wait for Towsure to receive my returned item before getting my refund. I would not recommend Towsure and will never order from them again.

UPDATE: The Courier supposedly booked by Towsure to collect the incorrect, substituted item failed to turn up without any notification. I have now opened a PayPal dispute with Towsure.

I think it’s great to have a totally unbiased platform for publishing reviews and checking out companies before shopping with them.

Placed my first Zooplus order on Saturday and received it yesterday (Tuesday) I had a choice of Yodel or DPD and selected DPD for my delivery. The price for 2 x 12kg bags of Arden Grange dog food is £30 cheaper for the 2 bags than the well known high street pet store which i usually (used to) order from. We have 2 large dogs and go through around 1 bag per month and at Zooplus prices and service we’ll definitely be ordering again in 2 months time. Keep up the good work Zooplus and we’ll keep ordering.
(Ps: The free treat for placing our first order was a lovely surprise and had 2 dogs offering both paws and drooling while waiting to get their gnashers around them, thank you!)

I purchased a set of seat covers in June 2016 to protect my back seat from the mutt, the seat covers came with a 3 year guarantee. In October 2017 I noticed the stitching was coming apart in one place. I emailed Micks Garage to find out if this was covered by the guarantee and to my surprise and delight I discovered it was. Micks Garage sent out a new base seat cover free of charge - it was dealt with quickly and with no fuss - brilliant Customer Service from Colin Mooney at Micks Garage, with Customer Service like that I will definitely use them again and will recommend them to everyone.
Well Done Colin. 👍

Our caravan motormover packed up when we arrived on a site in Essex on Saturday afternoon. There was nothing we could do about it until Monday morning and we needed to have it working before returning home on Tuesday.
As the motor mover was about 7 years old we decided it was time to replace and upgrade the motor mover rather than spending money on our old model. We looked online and found auto additions nationwide through eBay, we phoned and spoke to Tyrone before ordering the motor mover he was brilliant, luckily he was working in East Anglia and pulled out all the stops to help us out, he replaced the motor mover onsite so we would be able to get the caravan on the drive once we returned home - we would have been totally stuffed, without Tyrone working late to get us sorted. - so if you read this review Tyrone and auto additions nationwide, Thank You so much, we really appreciate what you did for us and with customer service like that you deserve to be a very successful company and we would not hesitate to use you again if ever the need arises and will definitely recommend you, We are great believers in giving praise where praise is due and it is very well deserved in this case, the service Tyrone and auto additions nationwide provided was second to none and far superior to any main dealer we have dealt with.

We were looking for our first caravan, so we were a bit wary and having read horror stories of privately purchased caravans being damp or having other problems. After looking at a couple of caravans for sale privately we decided to look at local dealers. We found Collier Street Caravans through an advert on Gumtree and they had a caravan which ticked all of our boxes at a good price and offered 3 months warranty. I emailed Jody and arranged a viewing, she couldn't have been more amiable and obliging. The caravan we were interested in was like new. We decided that it was the caravan for us and Charlie showed us how all the appliances and the motor mover worked. There was no pressure sale and we were given all the time we needed to look around the caravan.
After buying we did find a problem but Charlie and Jody sorted it out quickly for us. Well Done CSC for providing such excellent Customer and After Sales Service, very rare in this day and age - things do go wrong in the real world and you can tell the calibre of a company by how they respond and resolve problems and Jody and Charlie definitely proved what a high calibre company they are building and running. We'll definitely be buying our next caravan from you when the time comes and will recommend CSC to anyone looking for a caravan. Thank you Jody and Charlie, you deserve to be successful.

We ordered a Franke sink, tap brace and plumbing siphon kit from Trading Depot, the website was easy to use and everything we ordered was much cheaper than I was able to find elsewhere so I was a bit concerned as I had never heard of the Company. But the reviews were good and we were able to pay by PayPal which offered us some protection and they are a google certified shop so our purchase was covered if anything went wrong - my concerns were unnecessary. There was a delay of about a week in delivering our order but they kept us informed and the delay wasn't an issue for us as it was part of a kitchen refit which hadn't started by the time the sink etc arrived. The sink was delivered without the sink fixing clips but this was quickly sorted by Trading Depot who had them posted out direct from Franke and they arrived the following day. Based on our experience with Trading Depot we would definitely order from them again. Thumbs up for price and Customer Service. 👍

I ordered 10 tile samples which arrived very quickly, unfortunately none of the samples were exactly what I was looking for but the customer service and speed of delivery and the quality of tiles were all superb and I would definitely order from Tile Mountain if they had the tiles I wanted based on my experience of using them for samples.

i needed to send a parcel to Australia from England, the parcel was just under 3kg. It would cost around £43 with Royal Mail and would need to be sent in 2 parcels. I looked online for alternatives and parcel2go.com came out with good reviews so I got a quote and it was £30.49. I booked the service with DPD through this company. DPD sent an email with a 1 hour time slot for pick up and they arrived a couple of minutes after the start of that hour. I could then track my parcel all the way through to it being signed for in Australia. It took 4 days to get to recipient. Previous parcels sent to the same address via Royal Mail have taken no less than 7 days and up to 10 days to arrive. I will definitely use DPD through Parcel2go.com again the only downside was a 74p surcharge for PayPal which I was unaware of so I will pay by debit card next time. Superb fast and very reasonably priced service with full tracking info - thumbs up from me! 👍 Elaine.

Excellent service and price, I was very impressed with the next day delivery - I have always had to wait for about 2 weeks for my lenses to be ordered in stock then despatched. I will definitely order from lenstore again.