Cas

As a new customer, I was given 10% off my first order. I ordered just one set of bedding, sheets & pillow cases, to check I was happy with them before ordering another for completeness. We were charged £126. Within 48hrs of the sheets arriving I received an email advising of 60% off various items, including the sheets I had just bought, for International Women's Day.

This offer ended on the 10th March. On the 11th March another offer popped up, this time for 50% in celebration of World Sleep Day. This offer ended on March 15th. Today, March 21st, yet another offer has popped up: This time a "Flash Sale" with 20% off.

Fortunately my husband did manage to place an order with 60% off, so at least we managed to benefit from one promotion, paying just £75.60, but, had we waited a couple of days, we would not now be out of pocket to the tune of £50.40.

Interestingly, while the first set was fine. Really good quality and lovely to sleep in. The second, sale set, was not. Both the sheets and one set of pillow cases were not "set square", i.e. the edges didn't match up properly when folded, and the pillow cases were skewed. We only noticed this as we ironed them after the advised pre-use wash, so assumed we couldn't return them.

We feel both disappointed and cheated.

'phone answered quickly, first person p, Shiraz, understood my query, put me through to the relevant dept, immediately and the wait was minimal before the second person, Sam.

Sam took time and trouble to find the answers to all my questions, politely and helpfully.

I bought this as a change from my usual bird seed mix from a different company. The bird food arrived quickly, however, I, and more importantly, the birds, are not happy with it! I ordered 3Kg of the Ground and Table Mix and have it in a hanging deepish tray-type feeder.

Much of it is discarded, thrown out onto the ground, and what's left in the bottom is seed "dust", which I have to chuck away, so it has been a total waste of money.

What is even worse is that the ingredients that are discarded attract pigeons, which now congregate on my patio in large numbers!

Needless to say I shall not be buying again. I will return to the seed mix I was using before, although I fear that the pigeons will now be very difficult to get rid of!

I also ordered mealworms and sunflower hearts. Not opened these yet, but hope they are better quality than the seed mix.

Update

I emailed the company as requested, with the order number. Their reply stated that the ingredients are broken down in transport and in the feeder and: "What you’re seeing in the feeder and on the ground is quite typical for this kind of mix, and not indicative of poor quality" Sadly, I am unable to attach a picture of the amount of very fine dust-like particles, which are certainly not normal or to be expected. In my experience it is indicative of poor quality or poor packaging or both.

The rest of their email was similarly along the lines that there is nothing wrong with the product. While I was not asking or expecting a refund, it would have been nice to have had at least some sign or gesture of goodwill, but no, nothing.

It is interesting to note that at the bottom of every order confirmation is the statement: "Rest assured, your purchase is protected by our 60-day total satisfaction guarantee. If you're not completely happy with your order, we'll make it right."

The tone and content of their response makes it quite clear that this is clearly an empty guarantee.

We had a problem with a key that had broken off with the bottom bit embedded fairly deep in the lock. Phoned Alan the following morning. He thought he could extract the key, saving us the cost of new locks.

He arrived around 1.00, as promised, extracted the key and checked all was working well before he left. Friendly and helpful. Would thoroughly recommend.

I changed the date of the delivery from Friday to Saturday and received acknowledgement. All good. However when I checked for updates Saturday morning, I found a note timed at 12.17 on the Friday saying: "There has been a delay please contact your retailer for more information."

As I couldn't contact the retailer and with no updates from Yodel, I was getting worried. Fortunately, later Sat. a.m. I had an update from Yodel with a 2hr time slot and it arrived bang in time.

Good delivery, driver waited etc. so all good in the end. They just need to sort their info notices out!

Absolutely appalling systems, which make it tedious to open an ISA. Basically, if you have had an ISA or other account with them at any time in the previous seven years, then you receive an error message when you apply online. This is because they retain your NI number on the system, so if you ever apply for another ISA, the system flags up that there must be an error as they already have that NI number on the system!!!

Logic would dictate that this should make it easier for Tesco to make the necessary security checks, as they just have to compare NI and personal details of the latest application with the previous one and see they are the same, but that is clearly too simple for Tesco.

Furthermore, the error message you receive at the end of the online process doesn't tell you you have to 'phone, just that there has been a technical error, or that you are out of time, when you're not!!

Tedious and time wasting in the extreme.

We agreed to go with this scheme, because we thought it would be safer than going it alone. We believed that Solar Together (ST) would be there supporting and helping us when needed. Our experience has been that that is far from the case.

This seems to be a scheme set up for the benefit of suppliers/fitters rather than customers.

Our personal recommendation was around the price we expected, so we paid the £150 deposit and waited. After three weeks we emailed ST, but were just told to expect it within a few weeks! When we finally got the "proposal" (no physical visit as yet) the cost had increased by 50%, included elements we did not need and was very different from what's we had asked for. This was not even the final price, which may vary after the physical survey, prior to which we would have to put down another deposit of £1400+, so we cancelled.

It took over three weeks to get our deposit back - the supplier has to instruct ST (that took over a week with reminders), ST (HQ in Netherlands) have to instruct "Buckeroo" payments, (also in the Netherlands) who, in turn have to instruct Wordline payments (Paris).

Despite emailing and telephone ST to try to speed things up, we got no help, until, after much insistence a manager took up our case.

For ten weeks they sat on our deposit and did nothing. Hence my comment that the scheme is for the benefit of the supplier, not the customer.

POSTSCRIPT

When I last chatted with ST we discussed compensation, and Jasmine, said she would discuss it with management. In a follow-up email she stated: "we will not be offering you any monetary compensation as your deposit has now been returned and your experience doe not fall outside our terms and conditions of which I have attached a copy to this email." Basically their Ts&Cs cover long waits of the type I experienced, so they clearly think this is acceptable behaviour.

However, this morning (June 5th) I received a very nice bunch of flowers from ST. A nice gesture and much appreciated. I thought I should add this to be fair to ST.

I was given four "bars" of hand soap, one of each type, and the soap dish for Christmas. So far we have started to use two, the mandarin one and the honey and oatmeal one.

The mandarin has an overpowering strong "scent" that it is more like toilet cleaner than soap. Horrid. The honey and oatmeal, after a few uses, turns into a very rough oatmeal texture, with very little soap and lather.

As for the dish, I am using that for the mandarin. Big mistake! It has stained the dish, which, in any case, is difficult to clean as it has a rough finish.

Out of interest I started looking for reviews. Not only was I stunned by the number of good reviews, which leads me to be suspicious that Grüum have loaded the review sites, but I discovered the cost - £4 for a very small "bar" of soap measuring precisely 5cms/2" in diameter!! Ironic, when in their backstory they make great play about the high prices of and being ripped off by other companies!

The Aloe and coconut will be donated to the local charity shop, so at least so,e good will come out of the money wasted on these products. I am only sorry opened two at once.

Doubtless Grüum will reply with their usual, so sorry, everyone's different, do email us, response, which is, of course, utterly meaningless. This company is clearly making a nice little earner through it's "gimmicks" - the very things they claim to have "cut out".

I ordered some genuine HP cartridges online from this company, as they were on special offer, and very shortly received an email asking me to ring them. I spoke to Ryan, who said their own brand cartridges are half the price of the genuine HP cartridges, have a two yr. guarantee on the cartridges and a lifetime printer guarantee, covering repairs and replacement in the event their cartridges have caused damage.

I agreed to switch to their brand and Ryan changed the order and emailed guarantee. I then checked the price of their cartridges and realised that Ryan had charged me full price for their own brand and not deducted the 15% special offer, so I had been overcharged £16.70.

I telephoned and spoke to Emily who said she would refund the difference in 3-5 days. I asked to speak to a Manager, but was put through to Ryan! I was then put through to Tony, who said it was a "training issue" i.e. that staff need to be made aware of the special offers!! He offered me a voucher for my next order, which was not acceptable to me, and after further discussion he suggested a refund of £30 by way of compensation. I agreed and the matter was left there.

This experience has left me cynical about this company and left me with little confidence in their products and, indeed, their guarantee. I still only have the email showing the original order. I have no invoice showing the own brand cartridges, so technically have no proof of the order. I can see all kinds of catches in the guarantee, not least that you have to prove and they have to agree that it was their cartridges that caused any problems.

I seriously regret changing to their own brand and am considering just cutting my losses and throwing them away, for my own peace of mind. I certainly will not be ordering from them again.

Good service. Reasonable prices. Excellent that they don't charge postage (presumably incorporated into the price of the book, but prices compare well with other outlets.)

Chat facility on website excellent. I returned one book, heard nothing, so went on to chat. They'd not received it, but asked me to send a photo of the proof of posting and immediately actioned a refund. There is also a facility to email a copy of the chat, which is always useful.

Have used before. Will definitely use again.

Too often they place the parcel against the front door, in full view of the road, take a picture and scarper. They don't generally bother to check whether there is anyone in!

On Sunday 5th Dec. I ordered flowers for delivery on a friend's birthday on Friday 10th. I received no email to say they had been despatched. By 4.30 they had not arrived, so I went to Haute Florist's website. and noticed to my horror that most letter box flower arrangements, including the one I ordered, were marked no delivery before 29th December!

Customer services not answering 'phone. Tracked down parent company, Prestige Gifting, who told me she would get Customer services to ring me back. They didn't. Another call, I was told only customer services could answer my queries.

I emailed but no direct and "chatted", but only got a bot.

Saturday 11th my friend emailed to thank me and enclosed a photo. Phew! 40mns later I received a brief email from Prestige Gifting saying it had been delivered! many enclosing the Royal Mail tracking info. This showed the flowers had only been despatched at 18.51 on Thursday 8th, so there was no possibility of them arriving the following day!

I emailed my dissatisfaction and received an immediate (!) response: "I apologise for any inconvenience made."

Needless to say I shall never use them again.

On Sunday 5th Dec. I ordered flowers for delivery on a friend's birthday on Friday 10th. I received no email to say they had been despatched. By 4.30 they had not arrived, so I went to Haute Florist's website. and noticed to my horror that most letter box flower arrangements, including the one I ordered, were marked no delivery before 29th December!

Customer services not answering 'phone. Tracked down parent company, Prestige Gifting, who told me she would get Customer services to ring me back. They didn't. Another call, I was told only customer services could answer my queries.

I emailed but no direct and "chatted", but only got a bot.

Saturday 11th my friend emailed to thank me and enclosed a photo. Phew! 40mns later I received a brief email from Prestige Gifting saying it had been delivered! many enclosing the Royal Mail tracking info. This showed the flowers had only been despatched at 18.51 on Thursday 8th, so there was no possibility of them arriving the following day!

I emailed my dissatisfaction and received an immediate (!) response: "I apologise for any inconvenience made."

Needless to say I shall never use them again.

Excellent customer service. Fast delivery.

Very quick delivery. Products all appear to be good quality. Reasonable prices. Only downside is that they use DPD and this area's delivery man is thoroughly objectionable. Refuses point blank to wear a mask, despite being asked several times and immediately says he will take the parcel back if I don't open the door so he can take a picture. Won't even consider taking a picture with me clearly visible behind the glass door!!

We experienced him some months ago and I'd totally forgotten it and hadn't recognised him until he said: "You said this before.". Clearly he remembered, but was being deliberately obstructive and difficult. Please, ProCook, use a different delivery company.

Of the two items I ordered, one sent was the wrong item. I emailed and got a reply the following day, but it was a bit of fuss having to provide photos of the item sent in error, the packaging, etc. as I was given the impression of not being believed. The agent did eventually explain why in her next email and sent out the correct product without further ado, however, a better reply would have been, sorry, we'll send out the correct item, meanwhile could you supply us with details of the wrong product sent so we can follow this up in the warehouse to prevent it happening again.

A very nice piece of kit. Very easy to operate, the touch pads are excellent and there are no nooks or crannies where food can get stuck, so easy to clean. My only negative is that it would be good to ha e had it a little bigger, but otherwise I am very pleased with it and would have no hesitation in recommending it.

Ordering and delivery was quick, too and the price comparable to other sites, so happy to buy it direct from Salter.

When badly let down by another company, which, after 6 weeks still hadn't despatched our order, (it was now late April!) I turned, in desperation to the Potato House and, boy, am I glad I did. They came to my rescue like a knight on a white charger! Despite the unusually high number of orders, due to the Covid lockdown, they sent them out promptly and I received them within a week.

They are all thriving and we are looking forward to eating our first home grown potatoes of the year.

Major seed sellers should be ashamed of themselves. Most are unable to cope with the number of orders they are taking on and expecting people to wait weeks for their seeds. Will definitely be ordering from the Potato House again next year.

Good price. Ordered on the 4th May. Despite saying I would be emailed when item was dispatched, no such email received. Arrived on the 12th. Fairly slow, but we are living in strange times. Would use again.

Ordered on Saturday. Arrived Tuesday. Delivered by DPD who email in the morning to give you the hour's slot during which it will be delivered, and it was accurate. Only prob was the delivery man had instructions to photograph the parcel inside an open door. Wouldn't even put it down, step back, so I could stand with it for the photo! (Coronavirus time for this who may read this much later!!) So we had to open the door and step back so he could step in and take the photo. Not helpful when we are trying to avoid all contamination! But not his fault or Dolphin's.