Very disappointed
Very disappointed. Bought a Didriksons parka mid December but had to return it the Belfast store because the zip broke. They hadn’t a direct replacement and I was unsure if I wanted a direct replacement because if the zip issue. Found another coat that was same name but slightly cheaper. I was not told then that I had to take the balance as a credit or gift card. I was told later when I called their head office that I should have read the conditions of sale on website before I purchased the original product. Who does this when they go to a shop, online maybe. Net resale is that I’m out of pocket for £113 and as a pensioner I could do with the cash in my account not a credit/gift voucher. Beware when you buy. Getting a refund for faulty goods even if you agree to buy a replacement is not so easy.
Antwort von Cotswold Outdoor
Hi Sam,
Thank you for your review. We’re sorry to hear that your experience hasn’t met expectations.
As the item you purchased was part of a sale, returns must be made within 14 days of purchase and for in-store purchases, a credit note will be issued to use against a future purchase. As this is part of our returns policy, we’re unfortunately unable to make any exceptions. We appreciate your feedback and will continue to review our processes to improve the customer experience.
Kind regards,
The Cotswold Outdoor Team
