Cancelled service !
Lookers Crawley, cancelled my car service at 4.30pm on the afternoon before as they didn't have any courtesy cars available as they were re-fleeting. Strikes me as exceptionally poor planning.
They couldn't even collect my car as an alternative solution.
To make matters worse they don't return emails or calls when I have tried to rearrange the service. I wont be using them again as its the second time that poor customer service has let them down.
Antwort von Lookers
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*