Thank you for reaching out and sharing your experience. I understand the frustration caused by the additional payment request shortly after your initial premium payment.

I wanted to clarify that when applying for an insurance policy, it is standard practice for insurance companies to check the CUE database to access any claims history. CUE is a central database that holds information on all insurance claims and incident reports made by policyholders. If the information disclosed does not match what the database confirms, we ask for you to contact us to discuss this in more detail. When updating the information to match the CUE database, this can affect the premium you were originally quoted. We apologise if this was not made clear to you during the conversation you had with us.

If you wish to discuss this further or log a complaint, please reach out to our team via www.swinton.co.uk/contact-us

Kind regards,

Chris @ Swinton Insurance