Stay away from this company
Stay away from this company. The cheap entry price isn't worth it. They still do steep April price rises regardless and we constantly have outages. Every few weeks, at least, for hours sometimes DAYS at a time. They do "schedules maintenances" SO OFTEN but they've also been starting an hour or two before the scheduled time. Raising this with their customer service each time and getting it resolved takes days, sometimes weeks. Absolutely shocking service that isn't worth the money. Shambles!
Antwort von Gigaclear
Hi Anne,
I’m really sorry to hear about the ongoing issues you’ve experienced — repeated outages, early maintenance windows, and long waits for resolutions are incredibly frustrating, and it’s completely understandable that you feel let down. This isn’t the level of reliability or support we want any customer to experience.
If you could send us a direct message with either your customer number or full postal address, we can look into what’s been happening in your area and make sure this is properly investigated.
Kind regards,
Sharon