I had a great experience in the past but.
I had a great experience with Swinton in previous years, unfortunately for me on trying to take on a new car insurance.
The staff member that took my details miss out a claim I informed her off and used my current insurer. I highlighted this but she still proceeded.
She took my money for the renewal.
Unfortunately for me my new insurance was flagged with swinton and because of this mistake, my insurance was increased from 1090 to 1700.
I said no thanks and ask for a same day refund, as I was at the point of all quotes becoming higher than the lower end and had no spare cash.
I had to wait 4 days for the refund.
Luckily my daughter saved the day, so I could pay for an alternative insurance.
I'm sure this was a one off! but Swinton is a red flag for me in future.
Antwort von Swinton Insurance
Thank you for taking the time to share your experience with Swinton Insurance. I sincerely apologise for the inconvenience caused by the error in processing your new car insurance, and for the distress it has brought regarding your premium increase.
I understand how frustrating it must be to have the claim information missed and to be charged despite your concerns. Please be assured that we take matters like this very seriously.
If you would like to discuss your concerns further or to log a complaint, please use the below link:
www.swinton.co.uk/contact-us
Kind regards,
Michelle @ Swinton Insurance