Organised shambles
recently purchased a women’s
alpine jacket from your Watford branch. After wearing it only twice, feathers have already started coming out of the jacket, which is very disappointing for what I expected to be a quality product.
I returned to the Watford store
to raise this issue but unfortunately had a very poor customer service experience. The response I received from Dominic was dismissive and unhelpful, which made the situation even more frustrating.
I would appreciate it if you
could look into this matter and advise on a replacement or refund, as well as review the customer service experience at the Watford branch.
The customer service agreed
to deal with the product in 4-6 weeks … and we will now be aboard when the product is delivered
I just wanted to reiterate tht the product is not fit for purpose in its current condition
Antwort von Cotswold Outdoor
Hi,
Thank you for your review, and we’re very sorry to hear about the issues you’ve experienced with your jacket and your visit to the Watford store.
We can confirm that the jacket has been returned in store and sent to our Head Office for the Aftersales team to review, and we have highlighted that the matter is urgent. As the item has been returned under warranty, it needs to be investigated by Aftersales before a replacement or refund can be arranged.
We appreciate your patience while this process is completed, and we’re sorry that the timeframe for resolution may not align with your current plans.
Kind regards,
The Cotswold Outdoor Team