I have had an Avalon plan for 2 years,I spend winter in Spain, my wife's parents came to visit for 5 weeks,unfortunately my mother in law had a fall and didn't recover from a head injury and passed away in Spain the same day,I thank God that Avalon where at the end of the phone, I was able to gift my funeral plan to her and It took 1 call to get things into place,every member of staff where so professional, companionate and so fantastic it was very humbling, it took a great amount of stress away and my family couldn't thank them enough, also the tanatoria they selected was unbelievable, fantastic service ,if you need dignity, and professional service look no further, thanks to Mike,Stuart, and all of you,much appreciated