I paid £6.95 for delivery & then they had the cheek to charge £4.95 for a return -(£12!!!!!!! to try an item on) so caution ONLY buy if you 100% think you will keep!!

I live in a small town - with no outdoor shops. So when i need to buy new hiking gera - I buy online. I wear Rab jackets. I spotted one in the sale online - at a great price. I bought a size larger than my normal clothing size as I always do with Rab jackets. I paid the £6.95 for delivery - note this was for a super lightweight jacket and NOT for next day delivery.

The jacket arrived and I was gutted to find it was too small so wouldnt allow a fleece to worn underneath.

So Iwent online to arrange a return - It Is £4.95 to return!!!! so bascially I have paid £12 to try on a jacket

£12!!!!!!!!!!!! that is utter madness

I know its not Costwolds fault the jacket was too small. (I wear the brand, I checked my sizes, I bought the same size as I currently own)

But £6.95 for delivery is steep (the jacket was such a good price that I was kinda ok as I presume dit would fit) - but to then charge a £4.95 Return fee on top is insane,


But charging nearly the mininum wage for delivery & return... is so so so so expensive - I have never had delivery & return fees like like shopping online from any store.

it has 100% put me off ever buying online from Cotswold and their online chain of stores.