Bewertung zu Evans Halshaw - Ford Merthyr Tydfil


Bewertet mit 1 von 5 Sternen

Poor customer service

Poor customer service. Picked up car on Saturday and it was presented in a really nice condition with paintwork touched in as agreed. Satnav required card which was due in Wednesday. Unfortunately this didn't happen and it took several emails and calls to finally get one about 2 weeks later. The service history took about the same time. A door speaker failed and I'm still waiting for an update. Had a nice email asking how things were going the day a wheel sensor failed which was ironic.
No reply to either problem so I gave up and did the wheel sensor myself and I'll leave the speaker till the summer. Its not what you expect from a main dealer leaving me feeling like they had the money and walked away. Glad I didn't take the extended warranty as I saved money there.
Thanks for your automated reply.
It shows how little your bothered by customer feedback.

7. Oktober 2025
Bewertung ohne vorherige Einladung

Antwort von Evans Halshaw

Hi Gary,

Thanks for sharing your feedback on your experience with Evans Halshaw Ford Merthyr Tydfil . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.

To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.

Thanks again for taking the time to leave your review.
Evans Halshaw Ford Merthyr Tydfil Customer Services