Got a good initial response when I…
Got a good initial response when I realised I had ordered the wrong size mat, so decided to return it for a refund. It was delivered to them on the 5th December, three messages from later, no response and no refund so far....🤬🤬
Response today, all sorted thank you
20. November 2025
Antwort von Fastwarm Underfloor Heating
Hi Jeff,
Thank you for your review.
We can confirm your return has been received and your refund has been processed. We have also sent you email notification to confirm this. We do sincerely apologise for the delay.
Whilst issues can occur occasionally, we always do our very best to resolve the matter as quickly as possible with minimal impact to our customers. We are glad the issue is now resolved.
Kind regards,
Team@Fastwarm