Do not use the Birmingham branch!
It would appear by looking at other reviews, that the Birmingham branch is indeed the worst. Never use this place if you can help it. They literally never answer the phone, and breadcrumb with emails… 1 automated reply then nothing. They have a personal & sentimental item of mine that was taken off me at security, and it would seem that it’s impossible for me to be reunited with it. Simply terrible customer service - and why does no one ever answer the phone!?
Antwort von Luggage Point
Dear Elina,
Thank you for your feedback and we're truly sorry for the experience you've had so far - particularly when it involves a sentimental item. We understand how upsetting this must be.
Our intention is always to reunite customers with their items wherever possible and we take every enquiry seriously. If you've not had a response beyond the automated email, it's possible our reply may have been filtered or missed and we'd be happy to check this for you.
Regarding the phone line, could you kindly confirm the number you've been dialling? We’ve occasionally seen outdated or incorrect numbers circulating online and we'd like to ensure you're using the correct one for the Birmingham branch so that we can look into any issues affecting response.
Please feel free to email us again quoting your reference number, or email info@luggage-point.co.uk with your contact details and we'll escalate your case directly for review and resolution.