I had an item confiscated while getting through security at Birmingham airport on the 27th of October. They gave me a piece of paper with a code on it so I could arrange getting it back upon returning from my destination, which was the 6th. I completed the process within hours of the item being taken from me, and out of the options of picking it up at the airport or having it sent to your home address, I selected the pick up at the airport option since I was going to be back there within a week. After selecting this option, the website said that they would respond within 3 working days. I never received a response, or any kind of confirmation.

Needless to say, when I flew back to the airport I was not able to get the item back, luggage point was closed and so I could not ask anyone who works there for help. I sent an email that same day asking for the item to be delivered to me instead, seeing as they had never bothered replying the first time round and at least this way I would still have some way of getting it back. They finally sent me an email replying to the form I filled in on the website on the 27th of October; their response was on the 10th of November, asking for confirmation of whether I had picked up the item or not. I of course replied saying I had not picked it up due to them never replying and luggage point being closed and would now rather it be sent to me seeing as I was no longer able to pick it up at the airport.

They have not yet replied to my response to them on the 10. It is now the 2nd of December. I have tried calling them twice since, both times they have not picked up and the call ends automatically once you spend a maximum amount of time on hold (around 2 mins).

I rarely write reviews, but this place was bad enough it warranted one. I am astounded at the complete incompetence they have shown, and think it is absolutely shameful and despicable they do this and get away with it. Furthermore, the item was of emotional value to me, making it all the more infuriating to think this is how I will lose it. I doubt I will be getting this item back, however, if luggage point reads this I ask them to do the right thing and contact me, I expect the delivery to be completely free of charge after this whole joke.