Fake promotions to get you to spend more.
Had a promotion where you had to spend over £110 to get a free gift so spent around £180. Then sent just the items I ordered.
Did email them but they just ignored so wouldn't belive what they promote online and wouldn't use again.
Antwort von MyOrigines
Hello,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointment regarding the promotional gift and the feeling that your message was not taken into account. This is absolutely not the experience we want our customers to have.
Our weekly gift offers depend on specific conditions and stock availability, and the gift is only added when all requirements are met at checkout. We sincerely apologise if this was unclear or if your order did not receive the expected gift.
To help us verify what happened and provide a proper solution, could you please share your order number? Once we have this information, we will be able to look into your case immediately.
Please feel free to contact us as well at info@my-origines.com
or by phone at 02 00 97 00 15 (Monday to Saturday, 8am–6pm). We truly want to resolve this for you.
Kind regards,
The MyOrigines Team