Got it in the end. Al Hamduh Lillah !
Takes three days min to reply to each email. Last one now at almost 4 days. 10 days since lost.
Phoned three times internationally - Just rings out !
Still waiting....
20th October
Finally got my bag back but I am 3876 miles away. Thanks to Luggage Point for that !
It was a long and frustrating road. Many emails with replies 3/4 days later or goes into junk file which reads "0". They advertise a Tel No, which once through a long menu ends up being disconnected every time or does not reply at all.
Communication is all in the 21st century and LP Edinburgh struggles with it. Welcome to Edinburgh Airport, now owned by the French. the worst in UK. Having to hand carry 43kg from the rental car area to checkin (as no trolleys), then have Emirates not tag the band be then asked be carry the luggage to conveyor gives you a clue ! 2/10 for Vinci !
Anyway, i took 14 days to get the bag back. I think LP and Sam for that.
Now of Emirates who caused all this .....
Antwort von Luggage Point
Thank you for your feedback, Ian, and sincere apologies for the frustration and delay you've experienced.
While our standard target response time is up to 72 hours (as stated in our communications), we completely understand that when you're missing something important, even that can feel too long. Even more so when you're contacting us internationally.
At present, our Edinburgh team is mid-transition to a new location within the airport, which has unfortunately caused additional disruption and slower than usual response times. That said, your situation is important to us and we’re working through the backlog as quickly as possible.
If you haven’t had a response by the end of today, please email info@luggage-point.co.uk again with URGENT - 664993 in the subject line so we can prioritise this.
Thank you again for your patience during this challenging period.