Luggage Point—I had an 8 hour flight and left my jacket with several items in the pockets on the plane. The employees at Luggage Point were very helpful getting me started with the process, emailed me asking for a more detailed description and I was able to submit a photo. Once it was located, I received an email which outlined how I could get it back (I was able to pick it up before we traveled to our next destination). The staff was quick to return emails and very professional.