The customer service has deteriorated…
The customer service has deteriorated badly since they have moved the call centre overseas. It has become pot luck if you get someone who is civil -
I had to call three times before I managed to speak to someone who was not objectionable - A positive is that you're still not waiting for half an hour to speak to someone
It appears that the minimum wage in South Africa is R28.79 which is less than £1.20... you can see the incentive for employers to Offshore jobs - but offshoring isn't good for UK employment
Antwort von Octopus Energy
Hi there,
Thank you for leaving this review. We really appreciate all feedback, even negative feedback. We are always looking to improve our service and use reviews like these to identify where we might have gone wrong.
Unfortunately, with the information you provided, we're unable to find the relevant account on our system.
Please get in touch with us by emailing hello@octopus.energy or calling 0808 164 1088 (lines open Monday through Thursday, 9 a.m. to 5 p.m., and Friday, 9 a.m. to 4 p.m.).We'll be more than happy to help you with your query.
Many thanks,
Octopus Energy