I rang ResMed today 8th March 2025 I spoke to Amy that what she said and I was asked if they can gave a pay out of recent receipt. From 8:24 am to 12:55 pm I’m waiting for the email. So I call back again at about 1:15 pm I asked where is the email that I’ve waiting.
Again Abby who answered the call is very similarly voice. I said to her that I’ve waited almost 4 hours the email that she promised but the way she approached to a customer like she think she’s CEO of the company she said she will asked her colleague Amy I think it’s her too she came and say they will send at the end of the day 5pm. Is that how ResMed customer service like 5pm at the end of their work.
That unprofessional and she is very rude she call me on my name like she think she’s the owner of the company this person shouldn’t be working as Care Representative or customer service she is very rude. I am a consumer and customer you can’t call me on my name and first of all she isn’t a friendly person the way she talk to a customer. And how they learn how to answer the phone. Her attitude is not appropriate the way she talk to a customer.
I hope ResMed company kick her ass out of the company she is useless 4 hour to wait for email and I have to wait until 5 pm that’s ridiculous telling me to wait for 5 pm until they finish her time she shouldn’t come back. She hang me up while I’m talking!!!!it really get me angry…