Absolute Rubbish!!!
Can never log in!! Can never get policy details!!! Can never view documents!! Despite telling them over and over again, despite resetting the password a dozen times, despite needing the documents to renew the policy we still can’t login. Admiral website just says “oops there’s a problem our end” Nothing else, no help, nothing!!!! This has been going on and on and they will do nothing about it! Have tried on different devices etc but the problem is their end and they can’t be bothered to do anything about it!!! Renewal - put the price up 25% despite no claims, and in top, sneakily put the excess up as well! Soon if we ever had an accident, we would be paying for the repairs our selves and the insurance!
Antwort von Admiral Insurance
Hello Bob,
I am so sorry to hear of the issues with accessing your documents and the increase of premium at renewal.
I apologise the premium has increased from last year. I know it is a frustrating experience when that happens. When we calculate your renewal price, it is based on 40 different rating factors and compared to our claim’s statistics. Aspects such as inflation, shortage of parts, cost of paint and shortage of skilled labour in the industry are all having a negative impact on the cost and time of repairs. I appreciate that you have not made a claim and it is nothing personal to yourself. It is the way that prices are calculated, and I would like to apologise for the distress and inconvenience this has caused.
I would like to look into the ongoing issues with your documents. Please contact us on the email address below confirming your name, policy number and details of the ongoing issues, and I will be happy to help you further.
Thanks
Sam
ReviewFeedbackSupport@admiralgroup.co.uk