No care for clothes or customers
Have been a customer of Matches for many years but my last couple of experiences with them have been AWFUL — from beginning to end. Two very expensive items I ordered arrived in a box both beyond crumpled, creases that would be extremely difficult to get out; returning them both was a nightmare. Return labels not sent — until I chased multiple times; customer care with over one hour waiting time, couriers not confirmed and then not appearing, very late refunds etc etc. Will not use again, despite beautiful clothes; there are better and far more efficient places to shop online now.
Antwort von MATCHES
Hi Jude,
Thank you for taking the time to share your feedback.
I do apologise that you've felt dissatisfied with the service you have received regarding your recent orders.
Unfortunately as you have not provided the order number or full name I am unable to further look into this query for you.
I'd like to follow up and check the order if you can please forward an email sighting this review to customercare@matchesfashion.com.
Once received I'll be able to provide an an update on the order, alternatively, please visit our contact us page for our local phone number.
https://www.matchesfashion.com/contact-us
Kind Regards,
Karim
Senior Customer Care Assistant