Given one star only because it wasn't possible to rate lower. Avoid Kings Cheshunt at all costs! When my buyer pulled out they failed to let me know. They then found a new buyer without telling me. Failed to respond to a single email (including when I tried to cancel the contract), presumably so there's no written evidence of their incompetence. Constantly failing to return calls, and generally behaving like a parody of an estate agent. They even billed me more than our contracted comission. When I queried it they said someone 'probably assumed it was the standard, and didn't check the contract'!!! Which I presume is a trick they often get away with. I ended up having to take over chasing my seller myself when the chain got held up, and when we did finally exchange contracts (after 18 months!) All I got was a text message to let me know. Haven't heard from them since. Awful awful company, have an open complaint to the ombudsman in progress. Please stay away at all costs I beg you...