House move
We moved from our property and provided the final reading gave them details of the new owner but the are still asking for readings and requesting estimated direct debits as the clam that they can't close the account and that we are still going to receive bills until they close our account. I have asked for the complaint to be escalated and requested a call back from Quality Assurance Team.
Antwort von Symbio Energy
Dear Customer,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We would like the opportunity to talk and investigate your feedback further.
Request you to drop a line with your contact information on reviews@symbioenergy.co.uk we will ensure our team will contact you with 72 working hours. We strive to better ourselves in doing so we would aim to contact you with an effective resolution.
Regards
Symbio Energy Team