I ordered two OSB boards on line. I ordered during the holiday period and I expected a delay in my order due to the time of year. On the order form it said I would receive a further email when the order was ready to go (never received this). Had numerous missed calls one day after the holiday from beatsons, called back and was told that the delivery driver had failed to deliver my order however my address was only a partial address on my order form (I had a copy of my form) full address on it, both billing and delivery address. This only delayed my delivery by one day however having not received the confirmation email I didn’t know the delivery was being tried, I then took time off the following day so I could be in for the delivery. Just poor communication, could have easily been avoided. The product is great though and I’ve not had a problem with previous orders or communications.