Bloody useless. Was hanging on and on and ended up being disconnected. This company don’t give a shit and just want as much money as they can extort from you. All for being 38 mins late back to my car... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The company is very considerate. I did not realised that I had to register my car on the premises being monitered by your compay. I appealed against their decision and they kindly accepted my appeal.... Mehr ansehen
Reference 159531748 Having made a mistake with my husband's blue badge we contacted the team at ZZPS by email. They could not have been more helpful, explaining how we needed to re-register the blue... Mehr ansehen
Unternehmen hat geantwortet
Could only talk to a bot. They're chasing for a parking fine that I appealed, said I wanted the response in writing and never received it. I've moved home since and had only one letter make it's... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
ZZPS specialises in the collection and management of unregulated accounts with award-winning levels of customer service.
Kontaktinformationen
400 Dashwood Lang Road, Bourne Business Park, KT15 2NX, Addlestone, Vereinigtes Königreich
- 01932918916
- customerservices@zzps.co.uk
- zzps.co.uk
3,0
Akzeptabel
765 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Thank you for kind consideration in…
Thank you for kind consideration in closing these 2 tickets. I will make sure if when visiting the Doctors with my grandson for further appointments I will make sure the car is registered at their reception. Kindest regards Mr Watt.
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ZZPS Limited
Hello Mr Watt,
Thank you for taking the time to reach out to us and share your experience.
We appreciate your kind feedback and will be sure to pass this on to the agents who assisted you.
Many thanks,
ZZPS Limited
I was stuck in day surgery having skin…
I was stuck in day surgery having skin cancer removed when a delay meant my ticket had expired by 15 mins by the time I was out of surgery. As a first offence I thought I might appeal & after a few emails I got an email saying they understood some situations cannot be avoided & cancelled my PCN...I have noticed the hospital have now changed their parking policy to pay on way out..This company were very fair to me and I am very grateful to them.
19. September 2025
Bewertung ohne vorherige Einladung
Antwort von ZZPS Limited
Hello T Stevens,
Thank you for taking the time to share your experience.
We're grateful for your positive feedback and would like to be able to share this with any agents who assisted you; could you please update your review to include a reference number?
Many thanks,
ZZPS Limited
Terrible experience using the pay by…
Terrible experience using the pay by phone app which is registered with my car registration number. I received a summons stating I used the incorrect registration number which is not true.
A picture shows my car entering Moor Park car park with my car registration which is the same as on my app so why the summons?
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von ZZPS Limited
Hello Angela,
We're sorry to hear you experienced issues when using the Pay by Phone app; perhaps this would be an issue you could raise with Pay by Phone directly, as we are not linked with this company/the service it offers.
If you could amend your review to include a reference number from your letter, we can take a look at your case to see what has happened so far.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
In correct registration
I mistakenly typed a zero rather than an o when entering my registration, they quickly found my payment and cancelled my charge
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ZZPS Limited
Hello Rebecca,
Thank you for taking the time to share your experience.
We would like to be able to share your feedback with any agents who assisted you; could you please update your review to include a reference number?
Many thanks,
ZZPS Limited
My appeal has been dealt with patience…
My appeal has been dealt with patience and kindness. It has been resolved thankfully and information and support given. I was very grateful for Luke’s help, he gave clear and considered support.
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ZZPS Limited
Hello Martin,
Thank you for taking the time to share your experience.
We're pleased to hear that Luke was able to assist you in this way and will pass your feedback on to him.
Many thanks,
ZZPS Limited
All discussion blocked to avoid helping
I have been sent a demand for a parking fine when I was not responsible for the car and did not park. Every attempt to contact ZZPS has been blocked. It is unbelievably frustrating and unjust.
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ZZPS Limited
Hello Matthew,
Thank you for reaching out to us, and we're sorry to hear of your experience so far.
So that we can look into this for you, can you please update your review to include a reference number? We have been unable to locate a case on our system for you.
We look forward to hearing from you.
Many thanks,
ZZPS Limited
Excellent service provided by the call…
Excellent service provided by the call handler Luke, very polite, fully understood what had happened and arranged for the fine to be cancelled.
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ZZPS Limited
Hello Vinny,
Thank you for taking the time to reach out to us and leave us this review.
We appreciate your positive feedback and will pass this on to Luke.
Many thanks,
ZZPS Limited
Emma was super helpful and…
Emma was super helpful and professional. It took a while to come back to my appeal, but appreciate it was over the holiday season. Good communication in email and clear responses.
11. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ZZPS Limited
Hello James,
Thank you for sharing your experience with us.
We really appreciate your kind feedback and would like to be able to share your feedback with the agents who assisted you, as well as Emma; if you could update your review to include your reference number, that would be really helpful.
Many thanks,
ZZPS Limited
It has taken awhile to hear back from…
It has taken awhile to hear back from them but I'm so pleased without come and you having understanding and getting rid of the charge this one time. I'm new to disabled badge and i thought I'd done what was needed and i was also rushed to get to an appointment for my daugther.
Thanks again for your time, understanding and support!!!
Thankfully i fount my evidence.
Happy new year!
No charge for me, thankfully, I'll ensure I'll look into terms cons first (signed too).
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ZZPS Limited
Hello Stacey,
Thank you for taking the time to leave us your review and for sharing your experience.
We appreciate your kind feedback and will pass this on to the agents who assisted you with your appeal.
Many thanks,
ZZPS Limited
First time users
The lady who assisted us was very helpful and explained what we had to do to appeal. We're pleased to say that the result was successful and as first time users we know what to do next time.
Leighton Buzzard residents
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von ZZPS Limited
Hello Dorothy,
Thank you for taking the time to reach out to us.
We appreciate you sharing your experience and will be sure to pass on your feedback to the agents who assisted you.
Many thanks,
ZZPS Limited
Amazing customer service recieved.
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ZZPS Limited
Hello Dervinder,
Thank you for taking the time to share your experience.
We have located your account and will be sure to pass on your positive feedback to the agent who assisted you.
Many thanks,
ZZPS Limited
I had to appeal due to not realising I…
I had to appeal due to not realising I had to register my vehicle on the system
Sent my proof in as requested and my account is now closed without further action
22. November 2025
Bewertung ohne vorherige Einladung
Antwort von ZZPS Limited
Hello Mark,
Thank you for taking the time to share your experience.
We would appreciate being able to pass your feedback on to the agent who assisted you if you could please update your review to include a reference number?
We look forward to hearing from you.
Many thanks,
ZZPS Limited
I entered the wrong licence plate…
I entered the wrong licence plate number and received a fine for parking contrary to regulations. I had paid and was surprised. I contacted ZZPS customer services and spoke to Alex. He looked into what I had put down as my number and discovered that I missed a letter. I had paid but wrong number. He agreed to rescind the penalty which he did forthwith. His customer communication skills and manner were outstanding.
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ZZPS Limited
Hello Peter,
Thank you so much for taking the time to share your experience.
We're pleased to hear that Alex was able to assist you on the call in this outstanding manner and will pass your feedback on to him.
Many thanks,
ZZPS Limited
Had a problem with the reg as I put the…
Had a problem with the reg as I put the wrong one in. Got through quite quickly. Luke assisted me and he sorted all out.
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ZZPS Limited
Hello Lisa,
We appreciate you reaching out to us.
Thank you for your positive feedback; we're pleased to hear that Luke was able to assist you and will pass your message on to him.
Many thanks,
ZZPS Limited
I received very good service from you…
I received very good service from you and also solve my problem on call in a minute. Thank you
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ZZPS Limited
Hello Supinder,
Thank you for taking the time to leave us this feedback.
We are pleased to hear the agent you spoke to was able to promptly resolve the matter on the call. We have located your account and will pass your feedback on to the agent who assisted you.
Many thanks,
ZZPS Limited
Very helpful agent
Very helpful agent. Name Simon. Made a big effort to sort out my problem.
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von ZZPS Limited
Hello Simon,
Thank you for reaching out to us, and please accept our apologies for the delay in responding.
We're delighted to hear that Simon was able to assist you and will pass your feedback on to him.
Many thanks,
ZZPS Limited
With reference to 152788188 the agent…
With reference to 152788188 the agent was able to resolve the issue whilst I waited on the phone
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von ZZPS Limited
Hello Derek.
Thank you for reaching out to us, and please accept our apologies for the delay in responding.
We greatly appreciate your feedback and will pass this on to the agent who assisted you.
Many thanks,
ZZPS Limited
friendly and helpful service
Case ref: 155101975 handled sympathetically as the parking fee had been paid, but with an incorrect registration number.
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von ZZPS Limited
Hello Sally,
Thank you for your feedback regarding case reference 155101975.
We’re glad we could resolve the situation quickly and sympathetically once the payment with the incorrect registration was clarified.
We always aim to make things as straightforward as possible for our customers, and it’s great to hear that this was reflected in your experience.
We really appreciate you taking the time to share your thoughts and will pass on your feedback to the agent who assisted you.
Many thanks,
ZZPS Limited
I didn't receive the original parking fine
Called as the parking fine has been escalated to ZZPS debt recovery despite me not receiving the original parking fine or the subsequent chase letter, due to an error in address. Was told nothing they can do and I need to let it proceed to solicitor level/court. Not happy.
ZZPS - As requested, reference no. is GRA547056
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von ZZPS Limited
Hello Sharon,
Thank you for reaching out to us and providing your feedback.
So that we can investigate this further, please can you update your review to include a reference number, as we have been unable to locate your case on our system?
Many thanks,
ZZPS Limited.
-------
UPDATED RESPONSE
Hello Sharon,
Thank you for providing your reference number and please forgive the delay in responding to your review.
We have queried this matter with our client and will advise on their response via email once received.
Thank you for your patience while this is being investigated; we hope to have this resolved as soon as possible for you.
Many thanks,
ZZPS Limited
----
SECOND UPDATE
Hello Sharon,
We have received a response from our client, and an email has been sent to you.
Many thanks,
ZZPS Limited
made a key entry error and received a…
made a key entry error and received a fine
once i had proved payment issue was quickly resolved and fine rescinded
Avril and team were polite and professional.
All parking companies should be like this.
Contrast this company with the absolute crooks of euro car parks
18. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von ZZPS Limited
Hello Stephen,
Thank you for your kind words. We’re glad we could resolve the issue quickly and that Avril and the team provided a polite and professional experience.
We always aim to make the process as straightforward as possible for our customers, and it’s wonderful to hear that this was reflected in your experience.
Your feedback is very much appreciated and will be passed on to the team.
Many thanks,
ZZPS Limited
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