ZZPS Limited Bewertungen 

First class response to my appeal and I am delighted with the outcome.
Thank you Kelly Shannon.

Was contacted about a parking issue. I had made a genuine mistake and made a representation which was dealt with fairly and appropriately. The parking ticket was revoked successfully and I learned my initial mistake so won't repeat it. Thank you for fair handling of my representation.

This company is a scam. They just penalised people for their gains. I asked them to provide me a proof of me getting inside the facility or my car parked in there but they didn’t provide any proof of me entering or parking there but they imposed the fines. The cameras they installed in this location takes the pics even if someone is taking a U turn in the street. They don’t have any proof that my car ever entered in this location but still they want me to pay. I won’t pay a penny if they want to go to court I am happy to go to the court as I have proof that I was not there for the time period they are saying I was there. I am a delivery driver and I have the proof the the time stated in the ticket I was delivering for Deliveroo . They should be ashamed of scamming people….

The young man, Luke, was very understanding that although I had paid the correct parking fee I had incorrectly entered my registration number by one character. He kindly agreed to cancel the parking fine acknowledging that this was clearly a simple error on my part.
Thank you

I contested a charge which i had evidence of having paid. The outcome was that i had entered an incorrect reg.no. so totally my error. The agent, whose name i missed, cancelled it immediately no questions asked which i am very thankful for.
Top man.

The worse customer services in the UK - they are just Robots speaking off a script with no desire to understand or resolve issues.

Full of bullies and zero professionalism -

Received a Parking Charge in the post for a visit to local sports club, which wasn't a social visit, it was to enquire and book a wake for Father in Law's passing. (I appreciate the parking system wasn't aware of the reason for my visit) - I contact the Sports club who assured me sorting the Charge wasn't a problem, advised me to appeal and the company would contact her and she would confirm our visit. I received an email on Christmas eve asking for evidence of the visit to the sport club, I sent a photo of the receipt (deposit £100) and a letter from the Manager of the club. On 16th Jan received another email stating no receipt had been sent. I replied on 18th Jan explaining the evidence was within the email sent on 24th Dec. I had also rang on 12 Jan to be told my appeal on hold. - I telephoned again today, to be told that Admin will get back to me in 28days. I asked to speak to Admin or Manager, + the line went quiet, not cut off, just silence. I rang off another phone and spoke to someone else, who kindly said he would speak to Admin. Then after 5 mins, came back and said Admin said the receipt is there and the ticket will be cancelled. I know the receipt is there I sent it on 24/12/25. And after the stress of 6 weeks, it just takes a competent person to look properly at an email to see the receipt. And to add insult to injury. Look at the flippant language use in the email to me.
: - Good morning,
Thank you for your email and patience on this matter, all comments have been noted according.
We have reviewed this matter and can confirm the Parking Charge has been issued correctly. The vehicle was not registered within the pub and therefore the Terms and Conditions were breached.
However, as you have evidenced custom on the day on site, we have closed the Parking Charge and accepted the appeal. Please ensure you register your full and accurate vehicle registration mark (VRM) going forward as future Parking Charges for the same reason may not be cancelled.
We are glad that we have been able to assist you in resolving this matter!
- Conclusion = Admin who can't read an email - Not a great start for an Admin company.

I provided some further information regarding a parking fine I received that I believe to have been unfair, it was reviewed and they upheld my claim and cancelled the fine. thank you

This outfit are a complete joke. They carry about as much weight as Old Mother Riley and have no actual legal powers. Treat them with the contempt they deserve.

Extraordinarily incompentent.

Email and what’s app communication is out of action
The chat option is slow and provides no assistance

I wouldn’t usually leave a positive review for a parking charge enforcement company. However, in this instance I forgot to record my car registration number at the venue I was visiting but on providing evidence of a purchase at the said venue a pragmatic approach was taken and the charge rescinded

ZZPS applied a £1.95 'HANDLING FEE' to the card when payment was made.

Great experience with the company. Credits to Chris Law for handling the call brilliantly!!

I am pleased with the final outcome of the parking ticket. However, I do feel that it should be clearer and more simplistic to park as a disabled user. Myself and my husband checked the signage for timings and neither of us saw anything about registering. We were not looking for this information as we did not know it was something that would be needed. My husband has only recently got his disabled badge and was unaware that we may have to register at some places. This really should be information that is given when you are given the badge and should also be very prominent on the signs next to the disabled bays.

Chris Law was patient and diligent and handled my case wait empathy. First class!

I spoke to Alex who was extremley helpful and supportive.

Alex provided excellent customer service and was very understanding.

Alex assisted me with setting up a suitable and convenient payment plan that i could easily afford.

Thank you,

Mohammed

I had a year long pass to park at the station, alas I wasn’t aware of it running out before I went to visit friends for the day. Being disabled, train travelling is complicated: disabled persons railcard, getting the tickets and arranging wheelchair assistance- I thought I had the parking sorted, but alas my permit had expired so I got a ticket. I appealed then discovered my permit had expired, however they asked for front and rear views of my blue badge, and very fairly and kindly allowed my appeal. This was very considerate of them

Absolute con artists. Saying we were sent a parking notice early December but first contact we had was 5th Jan. Apparently have no obligation to send a recorded letter. This is a scam.

Now adding ref after contact from ZZPS
TFL4467660 (In wife's name Alison Ryan) After so many threatening letters my and my wife's mental health and stress taking a turn for the worse she decided to pay the £170 for a parking charge that should be free with a blue badge. We have now had a letter saying they will waive this charge. Typical, after my wife paying it. Will wait to see if they have any decency and refund the money.

I appealed a parking fine as I had evidence that I had paid the correct fee for parking. My appeal was upheld - the fine had been issued because of a one digit keying error- so in that sense I was satisfied.
It did however take a long time ( over 3 weeks ) for the appeal outcome to reach me. There was no indication on the appeal submission page about how long it would take to review the appeal. This would have been helpful.
I did contact customer services three times by email but there is no automatic receipt or response message on their email with a response timescale. This seems unusual - an automated response message would be a useful addition. I then contacted the company by telephone which was a more successful contact method with the call answered and my query dealt with within a few minutes.